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Need urgent help


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#1 pearce

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Posted 23 May 2009 - 07:24 AM

Hello
I believe my computer is infected.

All the drives except c drive are not showing up in my computer, nor are the usb's.
I get popups, and some websites do not load. I am always redirected to bestwebsearch.com
I cannot system restore and my norton anti virus does not work.

What do I do? Any and all help would be greatly appreciated.

I've also got some weird files in WINDOWS
T?hey are all in blue writing and say wierd things like - $NtUninstall

This link is constantly popping up
<hxxp://media2.tmlatn.com/images/defaults41/approved/404.html>

I've also got a microsoft thing saying Ive got viruses and need anti virus plus to remove. Then a popup comes up with a fake scanner thing and tells me ive got so many viruses.

I know ive got a trojan of some sort, maybe a rogue. But I cannot fix it as no program will load.

I also cannot reformat because their is no cd drive being displayed. I scanned with malware bytes and it picked up 43 worms. Got rid of them all but still having this problem.

Edited by Orange Blossom, 11 February 2013 - 05:06 AM.
Deactivate link. ~ OB


BC AdBot (Login to Remove)

 


#2 xblindx

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Posted 23 May 2009 - 08:26 AM

Download and Run FlashDisinfector

You may have a flash drive infection. These worms travel through your portable drives. If they have been connected to other machines, they may now be infected.
  • Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
    Note: Some security programs will flag Flash_Disinfector as being some sort of malware, you can safely ignore these warnings
  • The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder. It will help protect your drives from future infection.


Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

#3 pearce

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Posted 23 May 2009 - 08:32 AM

Hi thankyou very much.

Norton will not allow me to download the flash drive inspector it detects a trojan horse inside.

This was my previous malwarebytes log.

Malwarebytes' Anti-Malware 1.36
Database version: 2146
Windows 5.1.2600 Service Pack 2

5/23/2009 10:46:16 PM
mbam-log-2009-05-23 (22-46-16).txt

Scan type: Quick Scan
Objects scanned: 79712
Time elapsed: 3 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 18

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\WINDOWS\system32\SystemService32 (Worm.Archive) -> Quarantined and deleted successfully.

Files Infected:
C:\RECYCLER\S-1-5-21-1409082233-1390067357-725345543-1003\Dc73\setup.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\149.crack.zip (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\149.crack.zip.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\150.keygen.zip (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\150.keygen.zip.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\151.serial.zip (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\151.serial.zip.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\152.setup.zip (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\152.setup.zip.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\153.music.au (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\153.music.au.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\154.music.mp3 (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\154.music.mp3.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\155.music.wma (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\155.music.wma.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\156.music.snd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\156.music.snd.kwd (Worm.Archive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SystemService32\5F1.tmp (Worm.Archive) -> Quarantined and deleted successfully.

#4 xblindx

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Posted 23 May 2009 - 08:35 AM

Can you please disable Norton if that is the only way in which you can get Flash Disinfector to download?

Note: Some security programs will flag Flash_Disinfector as being some sort of malware, you can safely ignore these warnings


Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)


#5 pearce

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Posted 23 May 2009 - 08:54 AM

Did the scan it found one rootkit.
I saved the log to the desktop but it is not their now. Do you want me to try again?
Spyware terminator is blocking alot of things in the system32 driver file.
That is where the rootkit was caught. Somthing in their is not right and it is spreading

#6 xblindx

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Posted 23 May 2009 - 08:55 AM

These items are part of a very nasty rootkit.

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

? "When should I re-format? How should I reinstall?"
? "Help: I Got Hacked. Now What Do I Do?"
? "Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful.

Let me know how you wish to proceed.


Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.


#7 pearce

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Posted 23 May 2009 - 08:58 AM

Hi.

I would reformat if I could.

Their is nothing except for - Control panel, local disk C and shared documents in my computer. I put the xp cd in and nothing happened.
I rebooted and pressed a key to boot from cd, nothing happened. I think it has stopped me using any external thing to get rid of it.

I will do a bit defender scan and get back to you.

Edited by pearce, 23 May 2009 - 08:59 AM.


#8 pearce

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Posted 23 May 2009 - 09:07 AM

is their another scanner I can use?
Bit defender virus signature update stops at 26%.

Also. Is their a way I can get my computer to detect my drives so I can reformat?

#9 xblindx

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Posted 23 May 2009 - 09:10 AM

Did you run Flash Disinfector? That may fix the drives being recognized

Please do a scan with Kaspersky Online Scanner.

This scan is for Internet Explorer Only.

If you are using Windows Vista, open your browser by right-clicking on its icon and select Run as administrator to perform this scan.
  • Please disable your realtime protection software before proceeding. Refer to this page if you are unsure how.
  • Open the Kaspersky Scanner page.
  • Click on Accept and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
This scanner will only scan. It does not remove any malware it finds.

Please post back with:
- Kaspersky Log

Edited by xblindx, 23 May 2009 - 09:13 AM.


#10 pearce

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Posted 23 May 2009 - 09:30 AM

Yes I ran drive scanner it completed sucessfully. I will run the scanner.

The update is taking very long so I will have to go for a few hours. I really hope we can continue this in about 6 or so hours. Thankyou very very much for all your help thus far xblindx.

#11 pearce

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Posted 23 May 2009 - 09:32 AM

kaspersky update stalled at 51% and will not continue. I am currently trying eset online scanner.
Will get back to you with result.

#12 xblindx

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Posted 23 May 2009 - 09:34 AM

If you can't get an online scanner to work,

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


#13 pearce

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Posted 23 May 2009 - 09:53 AM

is their a way I can acess drives without going through my computer?

I know my drive is working as I went to disk management and it does detect the drive, but unfortunatley I cant open it from their.

How else can I access my drive? Then I may be able to reformat.

#14 pearce

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Posted 23 May 2009 - 09:59 AM

Eset found 3 criticals
C:\Downloads\gif.exe Win32/PSW.Agent.NLN trojan cleaned by deleting - quarantined
C:\recycler\s-1-5-21-140908223 Probably a variant of win32/nuwar trojan
C:\WINDOWS\system32\fYmTl0o.vbs VBS/Disabler.NAB trojan cleaned by deleting - quarantined




They have been removed I will now try sas.

Edited by pearce, 23 May 2009 - 10:00 AM.


#15 pearce

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Posted 23 May 2009 - 06:19 PM

Did the scan with super anti spyware. It found 14 items, 8 of them were in the registry. Trojan downloaders, root kit agents and worms.

I would reformat if I could, BUT it has got into my registry and its removed the drive icons from MY COMPUTER. I know my drives are working because I went into disk management and can see both drives. But somehow its got rid of them in my computer.
How can I fix this?




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