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Definitely infected. Please Help


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#1 ks6157

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Posted 22 May 2009 - 07:40 PM

Long story short, my roommate has a 3 or 4 year old dell desktop that runs XP. We both have laptops and don't really use it. I am a mac user (don't hate me) and needed to run a windows application. She is always ok with me using it. I am not sure what I did but I have downloaded some nasty stuff.

I used to have a PC, so I did a few of the basics and am really stuck. It seems to have two things that I have found online. One is a fake antivirus which has pop-ups and then pretends to need to clean your computer. I am guessing it is spyware.

The next one...and here is the biggie, is the fake Windows pirate control that wants you to enter your credit card AND atm pin number (really? how stupid do they think we are.) but now is instantly logging me off/shutting down until I do so. Which of course I won't.

Here is the real kicker. I can't boot into safe mode. I can get to the page where it says safe mode and then when I try to get into it, it starts to run the System32/blahblahblah and then stops and just stays there.

Is there ANYTHING I can do? I am hoping it is not ruined and would rather not have to take it into to be repaired if possible.

Please help. you are my onloy hope;)

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#2 quietman7

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Posted 22 May 2009 - 10:22 PM

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 ks6157

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Posted 22 May 2009 - 11:20 PM

That sounds wonderful except that malware (it is disguised as windows and calls itself windows pirate control) keeps logging me off immediately. I mean I can't even get to the internet to download anything. If I had a way to disable that I feel I could download the anti-malware, but it won't even let my desktop load. When I refuse to put in my credit card it logs me off and starts shutting down. It is nasty. I am completely perplexed.

Any thoughts?

#4 quietman7

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Posted 23 May 2009 - 07:11 AM

If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Download Malwarebytes Anti-Malware (v1.36), save it to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

You will also need to, manually download the database updates, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe to install and update.

Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. If you cannot use or complete a scan in normal mode, then try performing a Quick Scan in "safe mode".
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#5 ks6157

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Posted 23 May 2009 - 10:31 AM

I am away from the computer for a day or two, but I will try this. I just don't know how I can run it if I can't even log in since it is kicking me off and instantly shutting down my computer. Plus, I can't get into safe mode. Is there another way to run it if I can't log in or run it in safe mode? I know, this is a real doozy.

But I will try.

Thank you for help so far.

#6 quietman7

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Posted 23 May 2009 - 03:19 PM

You can also try using VIPRE Rescue - the size of the downloaded application is large. This is a command-line utility that will scan and clean a computer which is so badly infected that programs cannot be easily run. Be sure to print out and follow the instructions provided on the same page.

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.
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#7 ks6157

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Posted 23 May 2009 - 10:40 PM

Thanks you so much. I am really excited about trying this and I hope it works. We will find out when I get back and I will let you know.

Once again, a huge thank you.

Kira

#8 quietman7

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Posted 24 May 2009 - 06:50 AM

You're welcome and good luck.
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