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Infected, but Avast and Symantec indicate clean


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#1 Ataxia1

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Posted 22 May 2009 - 03:06 PM

Symantec AutoProtect pops up literally every 2 seconds indicating the Bloodhound Exploit 213 threat is present. CPU is constantly high. Running a full AV scan with both Symantec and Avast indicates no virus present. Guessing malware, but not sure where to go from there. HJT log is attached.

Thanks

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#2 Ataxia1

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Posted 24 May 2009 - 11:22 PM

Reference this post for some backstory on this problem:
http://www.bleepingcomputer.com/forums/t/228738/bloodhound-exploit-213/

Clearing the cache and wiping out Windows temp files helped some, but it returns with a vengeance after about 24hrs.
===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 01 June 2009 - 10:08 AM.


#3 etavares

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Posted 04 June 2009 - 07:36 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#4 Ataxia1

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Posted 07 June 2009 - 05:55 PM

The issue is still occuring.

Norton now says, "Trojan Horse" and "BloodHound.PDF.13" instead of the threats it identified before.

Behavior is exactly the same, though.

Thanks for taking a look.

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#5 m0le

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Posted 08 June 2009 - 03:17 PM

Hi Ataxia1,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.

Please give me a little time to go through your log and I will get back to you with your first instructions. Don't worry I won't abandon you.
  • Please subscribe to this topic, if you haven't already, and wait for me to get back to you.
  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day then I will close the topic.

Thanks :thumbup2:
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#6 m0le

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Posted 08 June 2009 - 03:56 PM

Hi Ataxia1,

I see some spyware in there.

Firstly though,

I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Norton Symantec or Avast.

There is also this

The log shows that you have been using so called peer-to-peer or file-sharing programmes (in your case emule). These programmes allow to share files between users as the name(s) suggest. In today's world the cyber crime has come a long way and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of their malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. Some further readings on this subject, along the included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

It is also important to note that sharing entertainment files and proprietary software infringes the copyright laws in many countries over the world and you are putting yourself at risk of being indicted through organisations watching over the rights of the authors of such files (i.e. the RIAA for music files, or the MPAA for movie files in the USA) or the authors of the files themselves.

Naturally there are also legal ways to use these services, such as downloading Linux distributions or office suites such as "Open Office."

Okay, to the fix

We need to scan for Rootkits with GMER
  • Please download GMER from one of the following locations, and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zip Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Close any and all open programs, as this process may crash your computer.
  • Double click Posted Image or Posted Image on your desktop.
  • Allow the gmer.sys driver to load if asked.
  • You may see this window. If you do, click No.
    Posted Image
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.

Then

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
Thanks :thumbup2:
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#7 m0le

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Posted 11 June 2009 - 04:23 PM

Hi Ataxia1,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open.

If you like you can PM me.

Thanks,


m0le
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#8 m0le

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Posted 13 June 2009 - 04:45 AM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :thumbup2:

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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#9 m0le

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Posted 14 June 2009 - 03:33 PM

Reopened at the user's request :thumbup2:
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#10 Ataxia1

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Posted 14 June 2009 - 10:42 PM

Thanks for re-opening the thread.

In GMER, the copy button disappears when it finishes running. Any suggestions on what's wrong with it. Tried highlighting and CTRL-C, but that didn't work.

Thanks

#11 m0le

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Posted 15 June 2009 - 06:34 AM

Hi Ataxia1,

Not sure why that's happening.

Can you delete the program and then redownload it and see if that fixes the problem.

If not please run Rooter, as below.

Please download Rooter.exe and save it to your desktop
  • Double-click it to start the tool. If you are using Vista, please right-click and choose Run As Administrator...
  • Alow it to run when you get a Security Warning
  • A black Command Windows will open saying: "Please Wait..."
  • It will now begin to scan, please be paitent. The scan should not take more than 2 minutes
  • A Notepad file containing the report will open soon. It can also be found at %systemdrive%\Rooter.txt
  • Please post the contents of that log in your next reply

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#12 Ataxia1

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Posted 15 June 2009 - 08:42 AM

Ok, here goes. Results of the scans. Was able to save a partial result from GMER before the buttons disappeared as well.

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#13 m0le

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Posted 15 June 2009 - 01:45 PM

Hi Ataxia1,

There are some files that need to be removed and other areas that need to be looked at. So please run the following program.

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop but rename it Combo-Fix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combo-Fix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please copy and paste the C:\ComboFix.txt in your next reply.
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#14 m0le

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Posted 18 June 2009 - 11:51 AM

Hi Ataxia1,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open.

If you like you can PM me.

Thanks,


m0le
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#15 Ataxia1

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Posted 18 June 2009 - 04:39 PM

Can close the post for now; will reopen at a later date. (Moving, and that computer is currently in storage.)

Thanks.




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