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Win32 Heur Virus and various others!


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#1 emmasel78

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Posted 22 May 2009 - 02:04 PM

Hi there, I'm really struggling and cant seem to find a link that helps. AVG picked up the Win32 heur virus on my laptop about a week ago and now my internet in running so slow and diverting to various websites.
Ive downloaded loads of malware but I cant seem to detect it.. I'm also having problems downloading programmes and having to do them on another computer and instal via a usb stick..

Please can someone help?

Thank you Emma

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#2 xblindx

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Posted 23 May 2009 - 09:42 AM

Could you please submit the infected file to http://www.virustotal.com/.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)


#3 emmasel78

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Posted 23 May 2009 - 11:13 AM

Great, thanks for your reply. I'm not able to download directly from my computer so I'm gonna have to find some to download the file for me, things download but then say there are corrupt.. As soon as I have it I will follow your instructions :thumbsup:

#4 xblindx

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Posted 23 May 2009 - 11:21 AM

Actually, could you try this first.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

#5 emmasel78

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Posted 23 May 2009 - 12:20 PM

Tried downloading it changing the extension but it says file is corropt still (did change it back to exe), did it with a few others that I tried last week too. I do have Spydoctor, Avira, Noadware and few others, downloaded them off another machine..

#6 xblindx

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Posted 23 May 2009 - 12:27 PM

Can you run scans with any programs transferred from another machine? If so, transfer MBAM from a clean PC to the infected machine.

#7 emmasel78

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Posted 23 May 2009 - 12:35 PM

I tried that with MBMA, I have it saved on a pen but it installed but will not run, nothing happens when I click on it.. other software works ok off the pen, although some of the update wont run. Just doing a scan with adware and its picking up different viruses again, seems to be new ones each time I run, one its brought up it trojan pws tanspy..

#8 xblindx

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Posted 23 May 2009 - 12:42 PM

Can you run SAS?

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


#9 emmasel78

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Posted 23 May 2009 - 12:44 PM

I got Hijackthis installed but not sure what to delete so I thought I best leave it, heard alot of people referring to this programme when they have virus's could this help me?

#10 xblindx

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Posted 23 May 2009 - 12:51 PM

DO NOT post a HJT log in this area of the forums. Please try running super antispyware for now.

#11 emmasel78

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Posted 24 May 2009 - 03:08 AM

Here's the results from my SAS scan, didnt bring as much up as the adware:-

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/22/2008 at 11:54 PM

Application Version : 4.22.1014

Core Rules Database Version : 3672
Trace Rules Database Version: 1651

Scan type : Complete Scan
Total Scan Time : 00:07:51

Memory items scanned : 471
Memory threats detected : 0
Registry items scanned : 4666
Registry threats detected : 0
File items scanned : 535
File threats detected : 71

Adware.Tracking Cookie
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@xiti[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@server.lon.liveperson[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@flatmateclick.co[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@www.googleadservices[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@2o7[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@media6degrees[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@hitbox[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@serving-sys[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@ads.us.e-planning[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@ads.pointroll[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@atoc.112.2o7[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@weborama[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@www.findaproperty[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@statse.webtrendslive[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@socialmedia[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@bs.serving-sys[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@smartadserver[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@dynamic.media.adrevolver[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@atdmt[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@zedo[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@mediaplex[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@www.keygen[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@casalemedia[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@adultfriendfinder[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@apmebf[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@serw.clicksor[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@servedby.adglobalmedia[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@kontera[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@overture[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@specificclick[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@stats.paypal[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@doubleclick[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@ads.widgetbucks[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@ad.yieldmanager[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@at.atwola[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@paypal.112.2o7[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@www1.flatmateclick.co[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@content.yieldmanager.edgesuite[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@adopt.euroclick[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@imrworldwide[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@content.yieldmanager[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@adviva[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@www.etracker[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@tdpg.adbureau[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@adbrite[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@tribalfusion[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@tacoda[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@adtech[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@tradedoubler[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@media.adrevolver[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@bluestreak[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@findaproperty[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@livesex[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@revsci[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@questionmarket[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@server.lon.liveperson[3].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@adrevolver[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@advertising[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@media.adrevolver[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@adecn[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@videoegg.adbureau[2].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@myroitracking[1].txt
C:\Documents and Settings\Emma Jones\Cookies\emma_jones@statcounter[1].txt

Adware.Casino Games (Golden Palace Casino)
C:\POKER\BETMOST POKER\CASINO.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\BETMOST POKER\BETMOST POKER.LNK
C:\PROGRAM FILES\WH GBP CASINO\CASINO.EXE
C:\DOCUMENTS AND SETTINGS\EMMA JONES\APPLICATION DATA\MICROSOFT\INTERNET EXPLORER\QUICK LAUNCH\WH GBP CASINO.LNK
C:\DOCUMENTS AND SETTINGS\EMMA JONES\DESKTOP\UNUSED DESKTOP SHORTCUTS\BETMOST POKER.LNK
C:\DOCUMENTS AND SETTINGS\EMMA JONES\DESKTOP\WH GBP CASINO.LNK

Trojan.Dropper/Gen
C:\DOCUMENTS AND SETTINGS\EMMA JONES\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\CD BURNING\SUPPORT\EASYINFO.EXE

#12 xblindx

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Posted 24 May 2009 - 06:44 AM

Now try this, Install Malwarebytes directly to the USB stick using a clean/working computer. Once installed onto the flash drive, update it from the clean computer. Finally, insert it into the infected machine and run it from the flash drive to do a scan.

If that doesn't work, run DrWeb following the instructions in my 1st post.

Edited by xblindx, 24 May 2009 - 06:44 AM.





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