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I am not sure what's going on?


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5 replies to this topic

#1 devilskyline

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Posted 22 May 2009 - 03:45 AM

Hi,

I have a fairly new laptop, it hasn't even been a year since I bought it. I am not sure if it is a problem or not, but sometimes my computer just stops working. It doesn't open anything and when I try to restart it goes to the screen that says logging off, but it never logs off. This doesn't happen all the time, but it does happen frequently. I am not quite sure what the problem is considering the virus programs haven't found anything. I know they miss things all the time, but I just need to know if there is a virus or is it just a hardware problem or something else.

Thank you,
devil :thumbsup:

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#2 quietman7

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Posted 22 May 2009 - 08:26 AM

When you say it stops working, do you mean it crashes, freezes or something else?

What anti-virus programs have you tried?
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#3 devilskyline

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Posted 22 May 2009 - 10:59 PM

When I say it stops working I mean it just doesn't open anything like firefox or even task manager. I then proceed to restart, but it gets stuck on logging off screen. I am using Vista by the way. My virus program is McAfee and I also have Spybot search & destroy. When it gets stuck on logging off if I wait it out the computer does turn off but when I press the power button again its starts with the logging off screen so i have to turn it off (by holding the power button) and take out the battery, put it back in and then turn it on again. It then proceeds to take me to a screen that says the comp didnt shut down properly or something and gives me three options with Safe mode, safe mode with networking, or start normally.

Thanks
devil

#4 quietman7

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Posted 23 May 2009 - 07:08 AM

Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Scanning with Malwarebytes Anti-Malware in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. If you cannot use or complete a scan in normal mode, then try performing a Quick Scan in "safe mode".
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#5 devilskyline

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Posted 23 May 2009 - 12:02 PM

I did everything you asked, but when the scan was complete it said nothing was detected. Here is what popped up on the note pad thing as you requested.

Malwarebytes' Anti-Malware 1.36
Database version: 2171
Windows 6.0.6001 Service Pack 1

5/24/2009 4:59:35 AM
mbam-log-2009-05-24 (04-59-35).txt

Scan type: Quick Scan
Objects scanned: 77840
Time elapsed: 4 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


...do you recommend doing a full scan rather than a quick one?
Devil

#6 quietman7

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Posted 23 May 2009 - 03:32 PM

MBAM is designed to remove malware as effectively with a Quick Scan as it will with a Full Scan which takes much longer to complete. Both do full heuristics, memory, load points and multiple other malware checks. The Quick Scan looks at the most prevalent places for active malware so scanning every single file on the drive isn't always necessary. The Full Scan only has the ability to catch more traces in rare circumstances but you can give it a try.
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