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Computer a mess -Worms, adware


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2 replies to this topic

#1 Casper12

Casper12

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  • Local time:07:55 AM

Posted 21 May 2009 - 10:50 PM

Greetings, so my computer is a mess, worms among other things. I have ran Avast antivir, ZoneAlarm firwall, and spyware terminator and none have worked. In fact when I try download AVG the Internet Explorer is shut down, even if I try to search for anti-viral software I am exited from the explorer!

Avast found Worms.Win32.AutoRun.xcs but could not fix it, so I think HijackThis this is the last option, but I need help locating the process in the Logfile.

I followed the instructions with DDS log and hope somebody can make sense of it.

Thank you for your time and knowlege





DDS (Ver_09-05-14.01) - NTFSx86
Run by Bestbuy at 20:04:41.00 on Thu 05/21/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.447.129 [GMT -7:00]

AV: ZoneAlarm Extreme Security Antivirus *On-access scanning enabled* (Updated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}
AV: Norton AntiVirus *On-access scanning enabled* (Updated) {B5510F6F-87E1-47F7-A411-360BC453007C}
FW: ZoneAlarm Extreme Security Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
svchost.exe
C:\WINDOWS\system32\WgaTray.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Toshiba\Power Management\CeEPwrSvc.exe
C:\WINDOWS\explorer.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\Toshiba\Ivp\Swupdate\swupdtmr.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\SurfControl\CyberPatrol\cphq.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\SurfControl\CyberPatrol\cpserver.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\SurfControl\CyberPatrol\cpACtrl.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SurfControl\CyberPatrol\cpCCtrl.exe
C:\Program Files\SurfControl\CyberPatrol\cpkbinst.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Documents and Settings\Bestbuy\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Bar = hxxp://www.crawler.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=60076
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Search_URL = hxxp://www.google.com/ie
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.crawler.com/search/ie.aspx?tb_id=60076
mCustomizeSearch = hxxp://dnl.crawler.com/support/sa_customize.aspx?TbId=60076
uURLSearchHooks: N/A: {1cb20bf0-bbae-40a7-93f4-6435ff3d0411} - c:\progra~1\crawler\ctbr.dll
mWinlogon: Shell=explorer.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: ForceField Toolbar Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: ForceField Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
TB: &Crawler Toolbar: {4b3803ea-5230-4dc3-a7fc-33638f3d3542} - c:\progra~1\crawler\ctbr.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
TB: {0D045BAA-4BD3-4C94-BE8B-21536BD6BD9F} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: &Research: {ff059e31-cc5a-4e2e-bf3b-96e929d65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [YSearchProtection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [CeEKEY] c:\program files\toshiba\e-key\CeEKey.exe
mRun: [CeEPOWER] c:\program files\toshiba\power management\CePMTray.exe
mRun: [TPNF] c:\program files\toshiba\touchpad\TPTray.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [PadTouch] c:\program files\toshiba\touch and launch\PadExe.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd.exe"
mRun: [CyberPatrolNew] "c:\program files\surfcontrol\cyberpatrol\cphq.exe" /m
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SpywareTerminator] "c:\program files\spyware terminator\SpywareTerminatorShield.exe"
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
StartupFolder: c:\docume~1\bestbuy\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office11\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\audibl~1.lnk - c:\program files\audible\bin\adhelper.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: Crawler Search - tbr:iemenu
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
LSP: c:\windows\system32\cplsp.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - hxxp://www.abdn.ac.uk/~wdu007/webcam/AxisCamControl.ocx
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} -
Notify: dccbddecbc - c:\windows\system32\dccbddecbc.dll
Notify: dcddeacafbaceb - c:\windows\system32\dcddeacafbaceb.dll
SSODL: beeper - {951a98d0-dad6-4a77-8280-a494279a884b} - c:\windows\system32\vwfps.dll
STS: beeper: {951a98d0-dad6-4a77-8280-a494279a884b} - c:\windows\system32\vwfps.dll

============= SERVICES / DRIVERS ===============

R1 KLIF;KLIF;c:\windows\system32\drivers\klif.sys [2009-5-12 148496]
R1 sp_rsdrv2;Spyware Terminator Driver 2;c:\windows\system32\drivers\sp_rsdrv2.sys [2009-5-12 142592]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-5-12 353672]
R2 ISWKL;ForceField ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2009-2-12 21136]
R2 NwSapAgent;SAP Agent;c:\windows\system32\svchost.exe -k netsvcs [2004-8-3 14336]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392]
S2 IswSvc;ForceField IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2009-2-12 390536]

=============== Created Last 30 ================

2009-05-19 20:52 <DIR> --d----- c:\program files\Trend Micro
2009-05-19 16:42 73,728 a------- c:\windows\system32\javacpl.cpl
2009-05-19 16:42 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-17 13:56 <DIR> --d----- c:\windows\system32\scripting
2009-05-17 13:56 <DIR> --d----- c:\windows\l2schemas
2009-05-17 13:56 <DIR> --d----- c:\windows\system32\en
2009-05-17 13:56 <DIR> --d----- c:\windows\system32\bits
2009-05-17 13:46 <DIR> --d----- c:\windows\ServicePackFiles
2009-05-17 13:38 <DIR> --d----- c:\windows\network diagnostic
2009-05-16 03:11 12,800 -------- c:\windows\system32\drivers\usb8023x.sys
2009-05-16 03:11 2,855 a------- C:\rollback.ini
2009-05-16 03:11 50,688 -------- c:\windows\system32\tspkg.dll
2009-05-16 03:11 53,248 -------- c:\windows\system32\tsgqec.dll
2009-05-16 03:09 13,776 -------- c:\windows\system32\drivers\recagent.sys
2009-05-16 03:09 61,952 -------- c:\windows\system32\rasqec.dll
2009-05-16 03:09 76,800 -------- c:\windows\system32\qutil.dll
2009-05-16 03:09 291,328 -------- c:\windows\system32\qagentrt.dll
2009-05-16 03:09 62,464 -------- c:\windows\system32\qcliprov.dll
2009-05-16 03:09 150,528 -------- c:\windows\system32\qagent.dll
2009-05-16 03:09 412,160 -------- c:\windows\system32\photometadatahandler.dll
2009-05-16 03:09 144,384 -------- c:\windows\system32\onex.dll
2009-05-16 03:09 1,897,408 -------- c:\windows\system32\drivers\nv4_mini.sys
2009-05-16 03:09 4,274,816 -------- c:\windows\system32\nv4_disp.dll
2009-05-16 03:09 180,360 -------- c:\windows\system32\drivers\ntmtlfax.sys
2009-05-16 03:09 67,866 -------- c:\windows\system32\drivers\netwlan5.img
2009-05-16 03:07 33,792 -------- c:\windows\system32\mmcperf.exe
2009-05-16 03:07 397,312 -------- c:\windows\system32\mmcex.dll
2009-05-16 03:07 106,496 -------- c:\windows\system32\mmcfxcommon.dll
2009-05-16 03:07 184,320 -------- c:\windows\system32\microsoft.managementconsole.dll
2009-05-16 03:07 86,016 -------- c:\windows\system32\mdmxsdk.dll
2009-05-16 03:07 11,868 -------- c:\windows\system32\drivers\mdmxsdk.sys
2009-05-16 03:07 37,376 -------- c:\windows\system32\l2gpstore.dll
2009-05-16 03:06 61,440 -------- c:\windows\system32\kmsvc.dll
2009-05-16 03:06 6,144 -------- c:\windows\system32\kbdpash.dll
2009-05-16 03:06 6,144 -------- c:\windows\system32\kbdnepr.dll
2009-05-16 03:06 6,144 -------- c:\windows\system32\kbdiultn.dll
2009-05-16 03:06 6,144 -------- c:\windows\system32\kbdbhc.dll
2009-05-16 03:06 24,064 -c------ c:\windows\system32\dllcache\pidgen.dll
2009-05-16 03:06 102,912 -c------ c:\windows\system32\dllcache\dpcdll.dll
2009-05-16 03:06 10,752 -------- c:\windows\system32\smtpapi.dll
2009-05-16 03:06 9,728 -------- c:\windows\system32\rwnh.dll
2009-05-16 03:06 974 -------- c:\windows\system32\pid.inf
2009-05-16 03:04 129,045 -------- c:\windows\system32\drivers\cxthsfs2.cty
2009-05-14 21:52 <DIR> --d----- c:\program files\Crawler
2009-05-12 23:01 42,500,896 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-05-12 23:01 480,188 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-05-12 22:55 <DIR> --d----- c:\windows\system32\NtmsData
2009-05-12 22:15 144 a------- c:\windows\system32\lkfl.dat
2009-05-12 22:15 128 a------- c:\windows\system32\pdfl.dat
2009-05-12 22:15 80 a------- c:\windows\system32\ibfl.dat
2009-05-12 22:14 <DIR> --d----- c:\program files\CheckPoint
2009-05-12 22:14 4,212 a---h--- c:\windows\system32\zllictbl.dat
2009-05-12 22:14 72,584 a------- c:\windows\zllsputility.exe
2009-05-12 22:12 1,221,512 a------- c:\windows\system32\zpeng25.dll
2009-05-12 22:12 <DIR> --d----- c:\windows\system32\ZoneLabs
2009-05-12 22:12 <DIR> --d----- c:\program files\Zone Labs
2009-05-12 22:12 351,219 a------- c:\windows\system32\vsconfig.xml
2009-05-12 22:10 <DIR> --d----- c:\windows\Internet Logs
2009-05-12 22:10 3,274 a------- c:\windows\system32\BIN_STRSBW.SPT
2009-05-12 21:12 142,592 a------- c:\windows\system32\drivers\sp_rsdrv2.sys
2009-05-12 21:12 <DIR> --d----- c:\docume~1\bestbuy\applic~1\Spyware Terminator
2009-05-12 21:12 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spyware Terminator
2009-05-12 21:12 <DIR> --d----- c:\program files\Spyware Terminator
2009-05-10 21:22 205,840 a------- c:\windows\system32\kusers.dll
2009-05-06 20:28 5,632 a------- c:\windows\system32\ptpusb.dll
2009-05-06 20:28 159,232 a------- c:\windows\system32\ptpusd.dll
2009-04-27 21:54 <DIR> --d----- C:\Google

==================== Find3M ====================

2009-05-17 14:07 87,785 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-06 07:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-02 17:18 826,368 a------- c:\windows\system32\wininet.dll
2006-03-27 20:08 1,153,749 ac------ c:\program files\PowerConvertor.EXE
2006-03-27 19:54 2,327,233 ac------ c:\program files\audacity-win-1.2.4b.exe
2006-01-14 15:47 12,674,432 ac------ c:\program files\Cyberpatrol.exe

============= FINISH: 20:06:00.25 ===============

Attached Files



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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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Posted 04 June 2009 - 05:50 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
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Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 12 June 2009 - 12:26 PM

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R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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