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Issue with Audio


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#1 Prefectionist

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Posted 21 May 2009 - 10:21 PM

I'm having a strange issue with no audio on my computer. I have the MSI P6N SLI Platinum motherboard running Windows XP pro. When I booted my computer this morning (rarely, I usually leave it on), there was no audio. My first thought was that the sound drivers had become corrupted. I tried to play something in Winamp and it gave me a blurb that mentioned corrupted driver files. So, I tried reinstalling the drivers from MSI's website. No good. Then I tried reinstalling the drivers from Realtek's website. No good. Then I tried installing the driver's manually through Windows hardware wizard. No good. I called MSI and they had me check that on-board audio was enabled in the BIOS, which it was. Then they suggested an RMA. I wasn't thrilled with having my computer down for the better half of two weeks, so I borrowed a sound card from a friend (Creative Audigy LE SB0570), installed it and installed the drivers. Again, no good. I went into the sound settings to make sure that the card was installed and working properly and it was.

Has anyone else run into a problem like this? Is the answer as simple as sending the board in for repair/replacement? Is something going on with Windows that need to be resolved so I don't wait two weeks for no reason? Any and all help is appreciated. Thanks.


CPU type is Intel Core 2 Duo E6400
Motherboard is MSI P6N SLI Platinum (MS-7350)

System Summary from Everest:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer [OMITTED]
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-05-21
Time 23:14


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name [OMITTED]
User Name Administrator

Motherboard:
CPU Type Unknown, 2133 MHz (16 x 133)
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 3072 MB
BIOS Type AMI (07/29/08)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter GeForce 8800 GTS (320 MB)
Video Adapter NVIDIA GeForce 8800 GTS (320 MB)
Monitor Plug and Play Monitor [NoDB] (HVZLC01898)

Multimedia:
Audio Adapter Creative Audigy LS Audio Processor

Storage:
IDE Controller NVIDIA nForce 430/410 Serial ATA Controller
IDE Controller NVIDIA nForce 430/410 Serial ATA Controller
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller Silicon Image SiI 3531 SATA Controller
Floppy Drive Floppy disk drive
Disk Drive WDC WD1500AHFD-00RAR5 (139 GB, IDE)
Disk Drive SAMSUNG HD501LJ (465 GB, IDE)
Disk Drive Generic USB SM Reader USB Device
Disk Drive Generic USB CF Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Disk Drive Generic USB SD Reader USB Device
Disk Drive SAMSUNG HD501LJ (465 GB, IDE)
Disk Drive Best Buy Geek Squad USB Device (1906 MB, USB)
Disk Drive TOSHIBA MK2552GSX USB Device (232 GB, USB)
Optical Drive ATAPI DVD D DH16D2P
Optical Drive Best Buy Geek Squad USB Device
Optical Drive PHILIPS SPD2513P
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 20481 MB (4792 MB free)
D: (NTFS) 102398 MB (28797 MB free)
E: (NTFS) 20198 MB (14629 MB free)
F: (NTFS) 476929 MB (29972 MB free)
G: (NTFS) 255996 MB (94758 MB free)
H: (NTFS) 220932 MB (46639 MB free)
P: (FAT32) 238414 MB (174333 MB free)
Total Size 1304.1 GB (384.7 GB free)

Input:
Keyboard Logitech HID-Compliant Keyboard
Keyboard PS/2 Keyboard
Mouse Logitech HID-compliant Cordless Mouse
Mouse PS/2 Compatible Mouse

Network:
Network Adapter NVIDIA nForce Networking Controller (192.168.0.194)

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#2 hamluis

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Posted 22 May 2009 - 02:10 PM

Did you delete all existing audio devices...before trying a fresh install of drivers?

Does onboard audio require disabling in the BIOS before an installed card can take effect?

Louis

#3 Prefectionist

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Posted 23 May 2009 - 10:01 AM

Hi Louis. Thanks for the response. I tried removing all installed audio drivers and making sure the Audigy card was uninstalled from device manager. Rebooted and went into the BIOS. Disabled Hi Definition audio support. Booted into windows. Installed Creative drivers for Audigy LS card. Rebooted. Still no sound.

Not sure what else to do other than send the board to MSI...

#4 Prefectionist

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Posted 26 May 2009 - 11:44 AM

Does anyone have any suggestions before I send out the motherboard for RMA?




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