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wgatray.exe & ogaverify.exe use 100% cpu - pc freezes


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7 replies to this topic

#1 abneb217

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Posted 21 May 2009 - 01:59 PM

A machine with XP Home SP3....has Office 2003 installed - both legal.

computer will randomly freeze after startup. Looking at the Task Manager, I noticed that wgatray.exe & ogaverify.exe take up 100% cpu.
More symptoms that may/may not be related -
I cannot open a dos window. When I try to type CMD at the Run command, everything from the desktop disappears - all icons & the taskbar - for a few seconds & then reappear but not dos window. Same thing happens when I click on cmd.exe within c:\windows\system32
I cannot update free AVG 8.5 - get a message "access to the server is forbidden"

Please help.

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#2 xblindx

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Posted 21 May 2009 - 02:51 PM

wgatray.exe and ogaverify.exe both belong to the Windows Genuine Advantage. It could be a issue of an unactivated version of windows.

#3 abneb217

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Posted 22 May 2009 - 05:30 AM

windows is activated - this machine has been running fine for a couple of years.

Here's a bit of info that may/may not be helpful:
today i turned on the machine and it was running fine for a few hours - no sign of the 2 processes at all. Then I opened a browser window (IE 6 is the only one installed), walked away for a few minutes, came back and the machine was frozen.
I shut it down for now.

#4 garmanma

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Posted 23 May 2009 - 08:43 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Also do this

Please download and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply
Mark
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why won't my laptop work?

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#5 abneb217

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Posted 23 May 2009 - 10:13 PM

I installed MBAM but it failed to update.
I ran the quick scan anyway but it didn't find anything.

Here's the process explorer log:

Process PID CPU Description Company Name
System Idle Process 0
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 564 Windows NT Session Manager Microsoft Corporation
csrss.exe 612 Client Server Runtime Process Microsoft Corporation
winlogon.exe 636 Windows NT Logon Application Microsoft Corporation
services.exe 680 ‎‎יישום שירותים ובקר Microsoft Corporation
svchost.exe 844 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 908 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1080 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1148 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1816 Spooler SubSystem App Microsoft Corporation
svchost.exe 1920 Generic Host Process for Win32 Services Microsoft Corporation
avgwdsvc.exe 2004 AVG Watchdog Service AVG Technologies CZ, s.r.o.
avgrsx.exe 1040 AVG Resident Shield Service AVG Technologies CZ, s.r.o.
SeaPort.exe 272 Microsoft SeaPort Search Enhancement Broker Microsoft Corp.
avgemc.exe 1168 AVG E-Mail Scanner AVG Technologies CZ, s.r.o.
avgcsrvx.exe 536 AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o.
alg.exe 2228 Application Layer Gateway Service Microsoft Corporation
svchost.exe 456 Generic Host Process for Win32 Services Microsoft Corporation
lsass.exe 692 LSA Shell (Export Version) Microsoft Corporation
WgaTray.exe 1724 49.50 Windows Genuine Advantage Notifications Microsoft Corporation
explorer.exe 1780 Windows Explorer Microsoft Corporation
PDVDServ.exe 172 PowerDVD RC Service Cyberlink Corp.
SOUNDMAN.EXE 2028 Realtek Sound Manager Realtek Semiconductor Corp.
dslstat.exe 472 DSL Status Executable GlobespanVirata, Inc.
dslagent.exe 492
reader_sl.exe 512 Adobe Acrobat SpeedLauncher Adobe Systems Incorporated
avgtray.exe 212 AVG Tray Monitor AVG Technologies CZ, s.r.o.
rundll32.exe 1248 Run a DLL as an App Microsoft Corporation
ctfmon.exe 1400 CTF Loader Microsoft Corporation
msnmsgr.exe 224 Windows Live Messenger Microsoft Corporation
taskmgr.exe 2556 ‎‎Windows TaskManager Microsoft Corporation
procexp.exe 3664 0.99 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
OGAVerify.exe 132 49.50
wuauclt.exe 3240 Windows Update Automatic Updates Microsoft Corporation

#6 garmanma

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Posted 24 May 2009 - 06:19 PM

Nothing out of sorts there
Your WGA Notification could have become corrupt. Yyou might want to download a newer one
http://go.microsoft.com/fwlink/?linkid=69498
This is a direct link
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 xblindx

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Posted 24 May 2009 - 06:51 PM

Link seems broken

Firefox can't find the file at http://download.microsoft.com/download/8/8...-Standalone.exe.



#8 abneb217

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Posted 25 May 2009 - 02:37 AM

The correct direct link is: Microsoft WGA direct download

I downloaded & installed it but it didn't help.

However, i downloaded the latest version of Malwarebyte's Anti-Malware and found a link to download manual updates which i did. I reinstalled MABAM and the manual updates, did a quick scan and all seems to be ok with the machine now -
-i can update avg
-i'm able to open dos window
- so far no sign of the crazy processes and no freezing.

thanks.




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