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Patiently waiting


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3 replies to this topic

#1 driabnav

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Posted 21 May 2009 - 09:00 AM

I'm really not trying to be pushy. In light of other Posts with bigger issues, I'm sure mine pales in comparison.

I posted this Topic: http://www.bleepingcomputer.com/forums/ind...=225335&hl= on May 7th in the Malware Removal Help Forum. I don't want to jeoperdize my place in line but I 'm not sure how to let someone know that I still have an issue.

Do I need to change anything about my post? Did I do something the wrong way (most likely senario)?

Any help would be greatly appreciated.

Thanks,
V

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#2 KoanYorel

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Posted 21 May 2009 - 09:16 AM

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.



Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible. No one is ignored here.

Thank you for understanding.
R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 oldmanwinter

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Posted 24 May 2009 - 05:19 PM

I have been waiting as well. Then I see peeps bump posts then get help quickly. Also, how do you expain this post
http://www.bleepingcomputer.com/forums/ind...p;hl=sdra64.exe

Help the same day ........ coo.

#4 KoanYorel

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Posted 24 May 2009 - 05:58 PM

Read my post above.
And be patient.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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