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Windows update is unable to connect, browsers are redirected to google after trying to update. MALWARE.....


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#1 sawddy

sawddy

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Posted 20 May 2009 - 07:19 PM

Hi there. I'm new to this forum and it was brought to my attention via searching for help. Looks like a great source for answers :flowers: :thumbsup:

Back in January a member by the name of sundavis helped out zigzag8336. I believe i have the same problem with malware. I thought i had gotten rid of my malware problems earlier but i don't think i removed it all.

As soon as i tried to update i was unable to connect to the website or i was redirected to Google search engine. While reading this previous post form January i figured that who ever was going to help me needed my specifics and i couldn't base it off of someone else. I'm hoping that sundavis could help me with my similar situation or someone else from the bleeping computer team.

I also have a problem with getting kicked from the internet, this will happen hours after i turn the computer on. I will open my browser and find I'm not able to connect to any site, but my network says I'm still connected PLEASE HELP.

I'm going to paste the problem back from January because he describes the situation a bit better.


"When I try to go to http://windowsupdate.microsoft.com/, I am redirected to google.com
Also, when I use a search engine, sometimes the results redirect to other search engines, but when I type the address in manually it goes directly to the correct site. It only does this with certain search results though, not all, and http://windowsupdate.microsoft.com/ always redirects to google.com no matter if I search for it or if I type it in manually.

The main problem I have though, is that I cant download anything from microsoft.com. I click the link, it opens a new window and tries to connect to download.microsoft.com, then I get a page cannot be displayed error."

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#2 garmanma

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Posted 24 May 2009 - 04:27 PM

Comparing your problems to someone else's is not the right thing to do
It is highly unlikely that you have the same hardware and software setup, for starters
If you are unable to connect to the internet, try safe mode w/networking
If that doesn't work and you have access to another computer, you can burn these applications to a CD or download to a flash drive



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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