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internet explorer problems?

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#1 AdamPrescott


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Posted 20 May 2009 - 04:58 PM


im running vista home premium.

IE keeps opening up of its own accord and trying to connect to http:\\\. the window stays on top and says it cannot connect. why is this happening? is it a real problem and how can i stop it happening? btw firefox does not have the same problem.

have just run malwarebytes and rebooted after it found some trojans etc. on reboot the program SYS32DLL.exe was requesting permission to get through firewall. is this the problem?

thanks in advance

Edited by AdamPrescott, 20 May 2009 - 05:51 PM.

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#2 xblindx


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Posted 20 May 2009 - 06:40 PM

Please DENY "SYS32DLL.exe" access to the internet.

Could you please post the log from MBAM? It is located in the "Logs" tab in the main MBAM window.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

#3 AdamPrescott

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Posted 24 May 2009 - 05:14 PM

ok so Iv done as instructed above, the web page no longer randomly tries to connect however now IE does not connect to any page and also windows updates wont work and says it cant check for updates. Firefox still works fine though.

This is the malware log.

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 6.0.6001 Service Pack 1

20/05/2009 23:27:08
mbam-log-2009-05-20 (23-27-08).txt

Scan type: Quick Scan
Objects scanned: 63563
Time elapsed: 3 minute(s), 8 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 10
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 8

Memory Processes Infected:
C:\Program Files\websrvx\websrvx.exe (Trojan.Downloader) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{f7d09218-46d7-4d3d-9b7f-315204cd0836} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{e63648f7-3933-440e-b4f6-a8584dd7b7eb} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{31f57afd-3989-4a5b-a33e-6b6253df8dd4} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{31f57afd-3989-4a5b-a33e-6b6253df8dd4} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31f57afd-3989-4a5b-a33e-6b6253df8dd4} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\websrvx (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\websrvx (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pp (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysldtray (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\websrvx (Trojan.Downloader) -> Quarantined and deleted successfully.

Files Infected:
C:\Windows\System32\547372\547372.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Program Files\websrvx\websrvx.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\Windows\pp10.exe (Backdoor.Bot) -> Delete on reboot.
C:\Users\user\AppData\Roaming\Microsoft\Windows\lsass.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\Windows\ld08.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Windows\st_1242847284.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Windows\st_1242853580.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Windows\st_1242865712.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

#4 xblindx


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Posted 24 May 2009 - 05:16 PM

Could you follow my above instructions to run Super anti-spyware.

IMPORTANT NOTE: One or more of the identified infections was a backdoor Trojan. Backdoor Trojans, IRCBots and Infostealers are very dangerous because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge. Read Danger: Remote Access Trojans.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the infection was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

#5 AdamPrescott

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Posted 24 May 2009 - 05:27 PM

Are you asking me to do it again or whether i was able to in the first place.

I managed to do it but the full scan took about 10 hours.

#6 xblindx


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Posted 24 May 2009 - 05:28 PM

Did you run SUPER Anti-spyware or Malwarebytes? They are 2 different programs.

I was asking you to run Super, but you posted a log run from Malwarebytes

#7 AdamPrescott

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Posted 24 May 2009 - 05:33 PM

right before i posted here i ran malware bytes and you asked for that log. thats the one thats been posted up. then i followed all your instructions and ran super anti spyware.

this is the log i got from super anti spyware.

SUPERAntiSpyware Scan Log

Generated 05/21/2009 at 08:28 PM

Application Version : 4.26.1002

Core Rules Database Version : 3902
Trace Rules Database Version: 1848

Scan type : Complete Scan
Total Scan Time : 03:33:00

Memory items scanned : 689
Memory threats detected : 0
Registry items scanned : 6887
Registry threats detected : 1
File items scanned : 507088
File threats detected : 151


Adware.Tracking Cookie
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@atdmt[2].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@atdmt[3].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@doubleclick[1].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@doubleclick[2].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@login.tracking101[1].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@microsoftxbox.112.2o7[1].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@msnportal.112.2o7[1].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@msnportal.112.2o7[2].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\Low\user@tradedoubler[1].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@atdmt[1].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@atdmt[2].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@atdmt[3].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@atdmt[4].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@atdmt[5].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@bs.serving-sys[1].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@bs.serving-sys[2].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@bs.serving-sys[4].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@CADX2RRP.txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@doubleclick[1].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@login.tracking101[2].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@serving-sys[2].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@serving-sys[3].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@serving-sys[4].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@www.inteletrack[2].txt
C:\Documents and Settings\user\AppData\Roaming\Microsoft\Windows\Cookies\user@www.mediasoftwareapps[1].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\Low\user@atdmt[2].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\Low\user@atdmt[3].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\Low\user@doubleclick[1].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\Low\user@doubleclick[2].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\Low\user@login.tracking101[1].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\Low\user@microsoftxbox.112.2o7[1].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\Low\user@msnportal.112.2o7[1].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\Low\user@msnportal.112.2o7[2].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\Low\user@tradedoubler[1].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[1].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[2].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[3].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[4].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[5].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@bs.serving-sys[1].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@bs.serving-sys[2].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@bs.serving-sys[4].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@CADX2RRP.txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@doubleclick[1].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@login.tracking101[2].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@serving-sys[2].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@serving-sys[3].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@serving-sys[4].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@www.inteletrack[2].txt
C:\Documents and Settings\user\Application Data\Microsoft\Windows\Cookies\user@www.mediasoftwareapps[1].txt
C:\Documents and Settings\user\Cookies\Low\user@atdmt[2].txt
C:\Documents and Settings\user\Cookies\Low\user@atdmt[3].txt
C:\Documents and Settings\user\Cookies\Low\user@doubleclick[1].txt
C:\Documents and Settings\user\Cookies\Low\user@doubleclick[2].txt
C:\Documents and Settings\user\Cookies\Low\user@login.tracking101[1].txt
C:\Documents and Settings\user\Cookies\Low\user@microsoftxbox.112.2o7[1].txt
C:\Documents and Settings\user\Cookies\Low\user@msnportal.112.2o7[1].txt
C:\Documents and Settings\user\Cookies\Low\user@msnportal.112.2o7[2].txt
C:\Documents and Settings\user\Cookies\Low\user@tradedoubler[1].txt
C:\Documents and Settings\user\Cookies\user@atdmt[1].txt
C:\Documents and Settings\user\Cookies\user@atdmt[2].txt
C:\Documents and Settings\user\Cookies\user@atdmt[3].txt
C:\Documents and Settings\user\Cookies\user@atdmt[4].txt
C:\Documents and Settings\user\Cookies\user@atdmt[5].txt
C:\Documents and Settings\user\Cookies\user@bs.serving-sys[1].txt
C:\Documents and Settings\user\Cookies\user@bs.serving-sys[2].txt
C:\Documents and Settings\user\Cookies\user@bs.serving-sys[4].txt
C:\Documents and Settings\user\Cookies\user@CADX2RRP.txt
C:\Documents and Settings\user\Cookies\user@doubleclick[1].txt
C:\Documents and Settings\user\Cookies\user@login.tracking101[2].txt
C:\Documents and Settings\user\Cookies\user@serving-sys[2].txt
C:\Documents and Settings\user\Cookies\user@serving-sys[3].txt
C:\Documents and Settings\user\Cookies\user@serving-sys[4].txt
C:\Documents and Settings\user\Cookies\user@www.inteletrack[2].txt
C:\Documents and Settings\user\Cookies\user@www.mediasoftwareapps[1].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\Low\user@atdmt[2].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\Low\user@atdmt[3].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\Low\user@doubleclick[1].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\Low\user@doubleclick[2].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\Low\user@login.tracking101[1].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\Low\user@microsoftxbox.112.2o7[1].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\Low\user@msnportal.112.2o7[1].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\Low\user@msnportal.112.2o7[2].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\Low\user@tradedoubler[1].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[1].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[2].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[3].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[4].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@atdmt[5].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@bs.serving-sys[1].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@bs.serving-sys[2].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@bs.serving-sys[4].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@CADX2RRP.txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@doubleclick[1].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@login.tracking101[2].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@serving-sys[2].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@serving-sys[3].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@serving-sys[4].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@www.inteletrack[2].txt
C:\Users\user\Application Data\Microsoft\Windows\Cookies\user@www.mediasoftwareapps[1].txt


#8 xblindx


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Posted 24 May 2009 - 05:38 PM

I think you just missed the part in the SAS directions that said to post a log :thumbsup: Its fine

How is your system running now?

#9 AdamPrescott

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Posted 24 May 2009 - 05:47 PM

Interenet explorer no longer pops up randomly. HOWEVER....when trying to run IE it says cannot connect etc...after using the diagnosis it provides the explanation that, "go.microsoft.com" is not set up to establish a connection on port "World Wide Web service (HTTP)" with this computer. then gives me the option to verify proxy server configuration.

Also, Windows updates says it cannot check for updates because of error Code 80240016 and fails to download and install IE8 and microsoft office 2007 updates which it is currently trying to do.

Finally firefox works fine and hasnt changed.

P.S. You mentioned the trojan could have had access to information. Is this solely IE related or firefox as well as I nearly always have used firefox in the past.

#10 xblindx


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Posted 24 May 2009 - 05:51 PM

The trojan would have access to all online information, as well as information stored on your system.

Regarding the windows update error, maybe reading this will help you.

Can you not access any sites on IE?

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

#11 AdamPrescott

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Posted 25 May 2009 - 01:01 PM

I did all that and it didnt find anything and when i went to the report section it wouldnt let me press the save button. would manually uninstalling IE7 and then manually installing IE8 maybe fix this problem?

And no i cant access any sites.

Edited by AdamPrescott, 25 May 2009 - 01:02 PM.

#12 xblindx


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Posted 25 May 2009 - 04:16 PM

Is your firewall configured to allow Internet Explorer internet access? Try disabling your firewall and see if you can connect. Re-enable it after the test.

#13 AdamPrescott

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Posted 25 May 2009 - 05:26 PM

right iv now got the internet working.... i had a look in the connections tab in internet settings and changed some of the settings as that was what appeared to be in the messages.

the box for use a proxy server for your LAN was ticked, i unchecked that one and the internet started working again. why would this have been an issue as i reset the internet settings to default and surely that should have fixed the problem. anyway internet works now..... however still having issues with the update service and the error code its bringing up is that it cant connect to the internet. even after temporarily disabling windows firewall i still cannot fix the update issue. it gives me two error messages.

1. windows cannot check for updates as it cannot connect to the internet.
2. it cant install the two updates it has found as it says its already installing something.

BTW Thanks for all your help with the malware problems and am i finished with that issue now. And should i take this update issue up with windows elsewhere as its not your specific area. again thanks for all the help.


#14 xblindx


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Posted 25 May 2009 - 07:41 PM

Actually, lets try 1 last thing that may be preventing you from accessing Microsoft Update.

Your HOSTS file may be infected.
  • Reboot into Safe Mode with Networking.
  • Click on Start then Run and type: %windir%\system32\drivers\etc\
  • Delete the following file: C:\WINDOWS\system32\drivers\etc\hosts
    Note: if you can't find the requested file "C:\WINDOWS\system32\drivers\etc\hosts", don't panic, just use the instructions from: http://www.mvps.org/winhelp2002/hosts2.htm to create a new HOSTS file
  • Reboot back into normal mode.

#15 AdamPrescott

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Posted 26 May 2009 - 06:10 AM

Ok, so iv deleted the old hosts and still no luck with updater. Then i downloaded the hosts file from the link and put that where the other one was deleted from and this has made no change either. One thing i noticed the original host file was about 137 kb and the new one is over 500 kb.

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