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Nightmare PC

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#1 jn532


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Posted 20 May 2009 - 03:50 PM

I am having a terrible time with my PC. I am about ready to wipe everything out and lose data due to the time I've already spent trying to fix it. Please help if you know what to do about these symptoms: (I don't really want to lose my huge amount of files and this pc only has a cdrom, not a dvd drive.)

I am running xp sp3. I have lost my extended services. I have a grayed out box instead. Services are listed under standard. (I've tried uninstalling and reinstalling xp sp3, ie8, ie7, my programs. Nothing. Still no extended services.)

I am UNABLE to get to the internet to get updates and fixes from microsoft using IE8 or IE7.
I am UNABLE to successfully uninstall Mcafee. I had to try to pick off components. I am using zonealarm internet security suite.
I am UNABLE to successfully run the Comcast toolbar 3.0 (and scan for viruses). I get two layers of pop up windows, no matter what I've tried.
I am unable to use my programs like office the same way. Printing has lost my printer. Instead I am prompted to save a file as when I click the print icon.
I cant access user control to add a password.
I get messages java is not installed when ie8 is running.
No errors appear in virus checks and security checks with zonealarm, malwarebytes, ccleaner, registry mechanic. UGH. I've tried so many.
HELP. I've looked for a number from MS for free support but none exists. I suspect I've a virus of some type anyway, even though nothing is showing up. Of course with all my attempts at trying different things to clean the registry, I may have messed installations up too.


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#2 xblindx


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Posted 20 May 2009 - 06:42 PM

Registry cleaners are not necessary. Cleaning your registry will not result in noticeable speed improvements and should only be done if you are receiving errors. You should ALWAYS BACK UP your registry before making any changes to it. Different cleaners have different definitions of what "junk" is, and some can/will delete needed registry entries, corrupting the computer.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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