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Trojan Horse Generic13.AOPP Help


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#1 Melanie1980

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Posted 20 May 2009 - 01:33 PM

I need help. My AVG Anti Virus found some days ago a Virus named generic13.AOPP :-(

Please, it drives me crazy, all time pop up bad sides from internet.

Sorry, my english is not so good.

My Anti Virus cant delete it or heal it. Can please anybody give me a easy answer to help me?

I am not proffessional in Computer.

Thank you all very much !!

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#2 boopme

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Posted 20 May 2009 - 01:42 PM

Hi Melanie,welcome! It's OK ..Let's do this next.

Now run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Melanie1980

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Posted 20 May 2009 - 02:05 PM

Malwarebytes' Anti-Malware 1.36
Datenbank Version: 2159
Windows 5.1.2600 Service Pack 2

20.05.2009 22:03:57
mbam-log-2009-05-20 (22-03-57).txt

Scan-Methode: Quick-Scan
Durchsuchte Objekte: 91557
Laufzeit: 9 minute(s), 31 second(s)

Infizierte Speicherprozesse: 0
Infizierte Speichermodule: 0
Infizierte Registrierungsschlüssel: 0
Infizierte Registrierungswerte: 2
Infizierte Dateiobjekte der Registrierung: 4
Infizierte Verzeichnisse: 0
Infizierte Dateien: 1

Infizierte Speicherprozesse:
(Keine bِsartigen Objekte gefunden)

Infizierte Speichermodule:
(Keine bِsartigen Objekte gefunden)

Infizierte Registrierungsschlüssel:
(Keine bِsartigen Objekte gefunden)

Infizierte Registrierungswerte:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\csrcs (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\Inside (Trojan.Agent) -> Quarantined and deleted successfully.

Infizierte Dateiobjekte der Registrierung:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe csrcs.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Infizierte Verzeichnisse:
(Keine bِsartigen Objekte gefunden)

Infizierte Dateien:
C:\WINDOWS\system32\csrcs.exe (Trojan.Agent) -> Delete on reboot.


I am sorry, its in german :-(

#4 boopme

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Posted 20 May 2009 - 02:24 PM

Thats OK I can figure it out.. :thumbsup:

Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Melanie1980

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Posted 20 May 2009 - 03:36 PM

SUPERAntiSpyware Scann-Protokoll
http://www.superantispyware.com

Generiert 05/20/2009 bei 11:32 PM

Version der Applikation : 4.26.1002

Version der Kern-Datenbank : 3903
Version der Spur-Datenbank : 1848

Scan Art : Schneller Scann
Totale Scann-Zeit : 00:29:33

Gescannte Speicherelemente : 477
Erfasste Speicher-Bedrohungen : 0
Gescannte Register-Elemente : 379
Erfasste Register-Bedrohungen : 0
Gescannte Datei-Elemente : 18858
Erfasste Datei-Elemente : 0


I think we killed the virus?? :thumbsup:

#6 Melanie1980

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Posted 20 May 2009 - 03:51 PM

The computer (internet) is running quiet slowely. Maybe the network. How can i remove the virus programs? I think it makes my Computer slow down.

The virus i think is death :-) :thumbsup:

Thank you so much for ur emmidiate help!!

Yours Melanie

#7 boopme

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Posted 20 May 2009 - 04:06 PM

Some slowness,may be from cleaning all the Temp files and cookies. Should come back soon.

. Please Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Edited by boopme, 20 May 2009 - 04:13 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 boopme

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Posted 20 May 2009 - 06:27 PM

For Windows ME, Windows 98SE, Windows 2000, Windows XP, Windows 2003, and Windows Vista

Follow these steps to uninstall through the Windows Control Panel:
from http://www.superantispyware.com/supportfaq...lay.html?faq=47

1. Exit SUPERAntiSpyware.

It is recommended that you close all other running applications before attempting to uninstall SUPERAntiSpyware.

2. Go to the Windows Control Panel. On Windows XP and earlier operating systems, open Add or Remove Programs. On Windows Vista, open Programs / Uninstall a program (or Programs and Features if in Classic View mode.)

The Control Panel can be accessed from your Start menu -> Control Panel.

3. Find SUPERAntiSpyware in the list of installed programs and select it.

It should appear as SUPERAntiSpyware FREE Edition or SUPERAntiSpyware Professioal Edition, depending on what edition of the software you have installed.

4. On Windows XP and earlier operating systems, click the "Remove" button. On Windows Vista, click the "Uninstall" button.

5. Follow the instructions, if any, given by the uninstall wizard.

6. Reboot your PC immediately after the uninstall has completed.

Rebooting your PC is essential. If you do not reboot your PC, the uninstall may be unsuccessful.

Edited by boopme, 20 May 2009 - 06:28 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Melanie1980

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Posted 21 May 2009 - 07:20 AM

Thank you so much. I did like you told me. Now its running great.

How can i thank you, your proffessional advise helped so much and quick.

1000 Hughes, Melanie

#10 boopme

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Posted 21 May 2009 - 07:13 PM

your thanks was just enough :thumbsup:

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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