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Infected with Trojan Horse Agent2.GUF


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3 replies to this topic

#1 sunsetrendezvous

sunsetrendezvous

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  • Local time:01:45 AM

Posted 20 May 2009 - 07:33 AM

I'm running Vista Home Basic -
For about 3 weeks I've been having strange things happen to my computer - but AVG scans always came back clean and Windows Defender never found anything either.
For instance, my task bar clock was always changing. Text in emails are scrambled and the only way to read them is to hit forward ..then they are fine to read. I've been unable to copy and paste. When clicking on a folder to open it, it would open 3 times or a completely different folder would open. I tried to download and run Lavasoft Adaware but was unable to. I got an error message and it closed. I tried to run a Norton scan and the same thing happened. My browsers are being redirected. Yesterday AVG finally notified me when opening my Firefox browser that I had trojen horse Agent2.GUF.

The problem is I cannot disable my AVG to run any fixes - this virus seems to have taken control of all my programs and I cannot disable or uninstall anything.

Here is my DDS report


DDS (Ver_09-05-14.01) - NTFSx86
Run by Sheila at 8:18:40.25 on Wed 05/20/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13
Microsoft® Windows Vistaâ„¢ Home Basic 6.0.6001.1.1252.1.1033.18.2046.1086 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\rundll32.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\ASUS\Six Engine\SixEngine.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\lxducoms.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\PSIService.exe
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Lexmark 5600-6600 Series\lxdumon.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\CtHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Quik Touch\EzdMontr.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Lexmark 5600-6600 Series\lxduMsdMon.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\PROGRA~1\INCRED~1\bin\ImApp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Sheila\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Lexmark Printable Web: {d2c5e510-be6d-42cc-9f61-e4f939078474} - c:\program files\lexmark printable web\bho.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [SB Audigy 2 Startup Menu] /L:ENG
uRun: [<NO NAME>]
uRun: [IncrediMail] c:\progra~1\incred~1\bin\IncMail.exe /c
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [EzdMontr] c:\program files\quik touch\EzdMontr.exe install
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [lxdumon.exe] "c:\program files\lexmark 5600-6600 series\lxdumon.exe"
mRun: [lxduamon] "c:\program files\lexmark 5600-6600 series\lxduamon.exe"
mRun: [Lexmark 5600-6600 Series Fax Server] "c:\program files\lexmark 5600-6600 series\fm3032.exe" /s
mRun: [CTxfiHlp] CTXFIHLP.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [CTHelper] CTHELPER.EXE
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Corel Photo Downloader] "c:\program files\common files\corel\corel photodownloader\Corel Photo Downloader.exe" -startup
mRun: [Corel File Shell Monitor] c:\program files\corel\corel paint shop pro photo x2\CorelIOMonitor.exe
mRun: [combofix] "c:\windows\system32\cf9226.exe" /c "c:\1234\C.bat"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - c:\program files\partygaming\partygammon\RunBackGammon.exe
IE: {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D}
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab56649.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://zone.msn.com/bingame/dim2/default/popcaploader_v6.cab
DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} - hxxp://zone.msn.com/bingame/zpagames/ZPA_Backgammon.cab64162.cab
TCP: NameServer = 85.255.112.99,85.255.112.228
TCP: {C3E18F7A-7CB3-44B3-81F1-38DCDD6B677C} = 85.255.112.99,85.255.112.228
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: c:\windows\system32\avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\sheila\appdata\roaming\mozilla\firefox\profiles\6yvb2s1z.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://go.microsoft.com/fwlink/?LinkId=69157
FF - prefs.js: keyword.URL - hxxp://mystart.incredimail.com/?loc=ff_address_bar&search=
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\mozilla firefox\components\466ce1ae-39b2-3521-4833-e7b99b6b771a.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\sheila\appdata\roaming\mozilla\firefox\profiles\6yvb2s1z.default\extensions\oberongamehost@oberongames.com\platform\winnt_x86-msvc\plugins\npOberonGameHost.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
FF - user.js: google.toolbar.linkdoctor.enabled - false

============= SERVICES / DRIVERS ===============

R0 mv61xx;mv61xx;c:\windows\system32\drivers\mv61xx.sys [2008-6-23 150568]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-12-29 325896]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-1-28 108552]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-12-29 908568]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-12-29 298776]
R2 lxdu_device;lxdu_device;c:\windows\system32\lxducoms.exe -service --> c:\windows\system32\lxducoms.exe -service [?]
R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-1-14 226656]
R3 Aruba;QuikTouch/USB2 Device;c:\windows\system32\drivers\Aruba.sys [2008-12-29 132480]
R3 COMMONFX.SYS;COMMONFX.SYS;c:\windows\system32\drivers\COMMONFX.sys [2008-8-21 99352]
R3 CTAUDFX.SYS;CTAUDFX.SYS;c:\windows\system32\drivers\CTAUDFX.sys [2008-8-21 555032]
R3 CTSBLFX.SYS;CTSBLFX.SYS;c:\windows\system32\drivers\CTSBLFX.sys [2008-8-21 566296]
R3 L1E;NDIS Miniport Driver for Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller;c:\windows\system32\drivers\L1E60x86.sys [2008-12-16 48128]
S2 lxduCATSCustConnectService;lxduCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxduserv.exe [2008-5-23 98984]
S3 COMMONFX;COMMONFX;c:\windows\system32\drivers\COMMONFX.sys [2008-8-21 99352]
S3 CTAUDFX;CTAUDFX;c:\windows\system32\drivers\CTAUDFX.sys [2008-8-21 555032]
S3 CTERFXFX.SYS;CTERFXFX.SYS;c:\windows\system32\drivers\CTERFXFX.sys [2008-8-21 100888]
S3 CTERFXFX;CTERFXFX;c:\windows\system32\drivers\CTERFXFX.sys [2008-8-21 100888]
S3 CTSBLFX;CTSBLFX;c:\windows\system32\drivers\CTSBLFX.sys [2008-8-21 566296]

=============== Created Last 30 ================

2009-05-20 07:24 161,792 a------- c:\windows\SWREG.exe
2009-05-20 07:24 98,816 a------- c:\windows\sed.exe
2009-05-20 07:24 318,976 a------- c:\windows\system32\CF9226.exe
2009-05-20 07:24 <DIR> --d----- C:\1234
2009-05-20 07:15 <DIR> --d----- c:\program files\common files\Symantec Shared
2009-05-20 07:15 <DIR> --d----- c:\program files\Norton Security Scan
2009-05-19 21:59 318,976 a------- c:\windows\system32\CF1106.exe
2009-05-19 18:45 <DIR> --d----- c:\users\sheila\.housecall6.6
2009-05-19 18:21 26,625 a------- c:\windows\system32\gxvxcncjihbvaqfqqwiawomcpfplmpjswatpr.dll
2009-05-19 16:37 3,120 a------- c:\windows\MF_C432.lfa
2009-05-19 16:37 3,120 a------- c:\windows\MF_C425.lfa
2009-05-19 16:37 3,120 a------- c:\windows\MF_C421.lfa
2009-05-19 16:37 3,120 a------- c:\windows\MF_C420.lfa
2009-05-19 16:36 <DIR> --d----- c:\program files\IncrediMail
2009-05-19 15:29 <DIR> --d----- c:\programdata\Lavasoft
2009-05-19 15:14 4 a------- c:\windows\system32\gxvxccounter
2009-05-19 15:14 37,888 a------- c:\windows\system32\drivers\gxvxcppvrkiboqxxwsietbruetvqwyynqcqhi.sys
2009-05-18 21:30 <DIR> --d----- c:\program files\common files\Protexis
2009-05-18 21:30 <DIR> --d----- c:\program files\common files\Corel
2009-05-18 13:50 <DIR> --d----- c:\users\sheila\appdata\roaming\Norman
2009-05-17 14:28 85,660 a------- c:\windows\system32\c2c00e52-0e0c-621e-c124-4de6faa599da.exe
2009-05-17 00:56 2,516 a--sh--- c:\programdata\KGyGaAvL.sys
2009-05-17 00:56 2,516 a--sh--- c:\progra~2\KGyGaAvL.sys
2009-05-17 00:56 88 ---shr-- c:\programdata\A25E1F92D1.sys
2009-05-17 00:56 88 ---shr-- c:\progra~2\A25E1F92D1.sys
2009-05-16 23:31 <DIR> --d----- c:\program files\Corel(0)
2009-05-05 18:49 <DIR> --d----- c:\programdata\PopCap Games
2009-05-05 18:49 <DIR> --d----- c:\progra~2\PopCap Games
2009-05-04 15:23 <DIR> --d----- c:\windows\system32\Adobe
2009-05-01 19:07 <DIR> --d----- c:\users\sheila\Tracing
2009-05-01 19:04 3,426,072 a------- c:\windows\system32\d3dx9_32.dll
2009-05-01 19:04 <DIR> --d----- c:\program files\Microsoft SQL Server Compact Edition
2009-05-01 19:02 <DIR> --d----- c:\program files\Microsoft
2009-05-01 19:02 <DIR> --d----- c:\program files\Windows Live SkyDrive
2009-05-01 18:56 <DIR> --d----- c:\program files\common files\Windows Live
2009-04-30 19:02 33 a------- c:\windows\iltwain.ini
2009-04-29 09:59 685,568 a------- c:\windows\system32\nsn85E4.dll
2009-04-28 05:47 499,712 a------- c:\windows\system32\msvcp71.dll
2009-04-25 12:58 128 a------- c:\windows\system32\mnptstrm.dlg

==================== Find3M ====================

2009-05-16 18:33 2,516 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-04-30 08:32 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-04-30 08:32 325,896 a------- c:\windows\system32\drivers\avgldx86.sys
2009-04-30 08:32 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-03-16 23:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-16 23:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-16 23:38 24,064 a------- c:\windows\system32\amxread.dll
2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-08 07:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 07:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 07:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 07:33 109,056 a------- c:\windows\system32\iesysprep.dll
2009-03-08 07:33 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-03-08 07:33 132,608 a------- c:\windows\system32\ieUnatt.exe
2009-03-08 07:33 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-03-08 07:33 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-03-08 07:33 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-03-08 07:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 07:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 07:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 07:32 66,560 a------- c:\windows\system32\wextract.exe
2009-03-08 07:32 169,472 a------- c:\windows\system32\iexpress.exe
2009-03-08 07:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 07:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 07:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 07:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-03 00:46 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-03-03 00:46 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-03-03 00:39 183,296 a------- c:\windows\system32\sdohlp.dll
2009-03-03 00:39 551,424 a------- c:\windows\system32\rpcss.dll
2009-03-03 00:39 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-03-03 00:37 98,304 a------- c:\windows\system32\iasrecst.dll
2009-03-03 00:37 54,784 a------- c:\windows\system32\iasads.dll
2009-03-03 00:37 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-03-02 23:04 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-03-02 22:38 17,408 a------- c:\windows\system32\iashost.exe
2009-02-22 22:32 444,952 a------- c:\windows\system32\wrap_oal.dll
2009-02-22 22:32 109,080 a------- c:\windows\system32\OpenAL32.dll
2009-02-22 22:31 86,016 a------- c:\windows\inf\infstrng.dat
2009-02-22 22:31 51,200 a------- c:\windows\inf\infpub.dat
2009-02-22 22:31 86,016 a------- c:\windows\inf\infstor.dat
2009-02-22 22:09 319,456 a------- c:\windows\DIFxAPI.dll
2008-12-29 22:42 87,608 a------- c:\users\sheila\appdata\roaming\inst.exe
2008-12-29 22:42 47,360 a------- c:\users\sheila\appdata\roaming\pcouffin.sys
2008-12-29 21:16 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 22:57 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:39 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:39 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:39 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:39 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-12-29 22:58 88 ---shr-- c:\windows\system32\A25E1F92D1.sys
2009-01-22 17:26 32,768 a--sh--- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009012220090123\index.dat

============= FINISH: 8:18:55.19 ===============

Attached Files


Edited by sunsetrendezvous, 20 May 2009 - 08:37 AM.


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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
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  • Location:Bloomington, IN
  • Local time:12:45 AM

Posted 01 June 2009 - 11:07 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
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#3 sunsetrendezvous

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Posted 02 June 2009 - 08:45 AM

Thanks for the reply but since it took so long, and I work with my computer...... I ended up reformatting it to solve the problem.
I completely understand with the amount of people needing your assistance, but I needed this resolved quickly.

thank you again

#4 Orange Blossom

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Posted 02 June 2009 - 05:12 PM

Hello

Thank you for posting back. I'm sorry you had to reformat, but I'm glad that your computer problems have been fixed. Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please Start a new topic.

Happy computing,

Orange Blossom :thumbup2:
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