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nvrsk.dll


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#1 Asiangotchi

Asiangotchi

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Posted 20 May 2009 - 12:43 AM

Well, it's not really on MY computer, but it's my best friend's laptop. You see, she knows I'm quite good with computers, and she asked me to fix it 2 days ago.
I first booted it up normally to see the problem, and as soon at the opening sound came up, the whole computer went to the blue screen of death...

After running it in Safe Mode and scanning the computer with Ad-Aware (which was already installed on there), 33 infections were found. I wasn't worried about the trojans though. I was much worried about the worm nvrsk.dll. I'm guessing that's the cause of the BSOD. I tried removing it manually, but it won't let me. I don't know what to do now; there's no internet access on there. Today I installed AVG Free on there, as there was a setup file of it. I had to install it normally because it won't let me do it in Safe Mode. Whenever AVG detects infections, BOOM. BSOD. It's so irritating...

If you need any additional information, I'd be happy to give it to you. However, I return her laptop TOMORROW, and it's 10PM right now...

EDIT: She's using Windows XP Service Pack 3.

Edited by Asiangotchi, 20 May 2009 - 12:44 AM.


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#2 xblindx

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Posted 20 May 2009 - 07:33 PM

If you still are in possession of the laptop, do this for me please:

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)





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