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Annoying virus - browser hijack, usb ports not working


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7 replies to this topic

#1 ny_chow

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Posted 19 May 2009 - 09:33 PM

Hi, I recently got a virus or spyware on my computer.

It has been hijacking my browser. whenever i click on a link off of a google search, it redirects me to advertising sites.

also my usb ports have stopped working. they still provide power, but no memory sticks or anything are recognized in windows explorer. this means that i cant back up my work. Im hoping to fix this stuff without having to reformat my laptop.

I have run spyware doctore, malwarebytes, and kaspersky online scanner. They have found a virus called autoch.dll

I went to msconfig, and disabled it from running on startup.

Thanks for any help!

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#2 boopme

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Posted 19 May 2009 - 10:56 PM

Hello, please submit that file to Virustotal . Then post their reply here in your next post.

Next let's look for Goored,

Please download GooredFix and save it to your Desktop. Double-click Goored.exe to run it. Select 1. Find Goored (no fix) by typing 1 and pressing Enter. A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt). Note: Do not run Option #2 yet.
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#3 ny_chow

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Posted 20 May 2009 - 11:59 PM

thanks for the quick reply

heres the link for the virustotal scan

http://www.virustotal.com/analisis/47b22b3...d396f5445e78afd


and heres the Goored log

GooredFix v1.92 by jpshortstuff
Log created at 21:59 on 20/05/2009 running Option #1 (NP)
Firefox version 3.0.10 (en-US)

=====Suspect Goored Entries=====

C:\Program Files\Mozilla Firefox\extensions\{B778807D-A4C0-4DFD-8BC0-FFB5DDB27E60}

C:\Program Files\Mozilla Firefox\extensions\{279D564F-17E4-4D43-B3BB-ADBA57DBF194}

=====Dumping Registry Values=====

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 3.0.10\extensions]
"Plugins"="C:\Program Files\Mozilla Firefox\plugins"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 3.0.10\extensions]
"Components"="C:\Program Files\Mozilla Firefox\components"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="C:\Program Files\Real\RealPlayer\browserrecord"

#4 boopme

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Posted 21 May 2009 - 06:17 PM

Please run the remover
Please double-click Goored.exe on your Desktop to run it. Select 2. Fix Goored by typing 2 and pressing Enter. Make sure all instances of Firefox are closed at this point. Type y at the prompt and press Enter again. A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).



Now run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 ny_chow

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Posted 21 May 2009 - 10:07 PM

ok so heres the Goored log

GooredFix v1.92 by jpshortstuff
Log created at 19:46 on 21/05/2009 running Option #2 (NP)
Firefox version 3.0.10 (en-US)

=====Goored Deletions=====
C:\Program Files\Mozilla Firefox\extensions\{B778807D-A4C0-4DFD-8BC0-FFB5DDB27E60}
->Backing up folder... Done.
->Emptying folder... Done.
->Deleting folder... Done.
C:\Program Files\Mozilla Firefox\extensions\{279D564F-17E4-4D43-B3BB-ADBA57DBF194}
->Backing up folder... Done.
->Emptying folder... Done.
->Deleting folder... Done.

=====Dumping Registry Values=====

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 3.0.10\extensions]
"Plugins"="C:\Program Files\Mozilla Firefox\plugins"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 3.0.10\extensions]
"Components"="C:\Program Files\Mozilla Firefox\components"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="C:\Program Files\Real\RealPlayer\browserrecord"



and heres the malwarebytes log. im rebooting my comp after typing this as I see that some of them are going to be deleted on reboot

Malwarebytes' Anti-Malware 1.36
Database version: 2164
Windows 5.1.2600 Service Pack 3

21/05/2009 8:06:41 PM
mbam-log-2009-05-21 (20-06-41).txt

Scan type: Quick Scan
Objects scanned: 87004
Time elapsed: 6 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 13

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Spyware.Agent) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svc (Spyware.OnlineGamer) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Spyware.OnlineGamer) -> Data: c:\progra~1\thunmail\testabd.dll -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\ThunMail (Spyware.OnlineGamer) -> Delete on reboot.

Files Infected:
C:\Documents and Settings\NetworkService\protect.dll (Spyware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\autochk.dll (Spyware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\config\SystemProfile\protect.dll (Spyware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\msb.dll (Spyware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\sfsdfdf.exe (Trojan.Ertfor) -> Quarantined and deleted successfully.
C:\Documents and Settings\LocalService\protect.dll (Spyware.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\NP\protect.dll (Spyware.Agent) -> Quarantined and deleted successfully.
C:\Program Files\ThunMail\testabd.dll (Spyware.OnlineGamer) -> Delete on reboot.
C:\Program Files\ThunMail\testabd.exe (Spyware.OnlineGamer) -> Quarantined and deleted successfully.
C:\Documents and Settings\NP\Local Settings\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lmn_setup.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\service-466.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#6 boopme

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Posted 21 May 2009 - 10:43 PM

Hi,looks good.. I just want to run these and get whats left. SAS may need an hour.

Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ny_chow

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Posted 23 May 2009 - 04:50 PM

thanks for the help. i appreciate it.

so i dled the antispyware and the atf cleaner, but when i went to reboot into safe mode, something went wrong.

my laptop would load into windows, and the log me out right away. So i basically go into the screen with the listings of accounts. This happened both in safe mode and regular boot up. Clicking on the accounts (it is like turning on your laptop after going into standby), would not load the desktop. It would return to the standby screen.

because of this, I had to reformat my laptop. and that is where i am now. So I should be free from spyware now. Do you have any idea what happened?

and after the reformat my usb ports are working again, so i think the spyware/virus messed with them.

Edited by ny_chow, 23 May 2009 - 04:52 PM.


#8 boopme

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Posted 24 May 2009 - 08:14 PM

I seems that the malware had caused to much damage in the registry for the PC to survive.
Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

You're most welcome, please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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