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Browser Hijack?


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#1 kgx22

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Posted 19 May 2009 - 08:19 PM

Hi,

I think I may have a bug somewhere, I have free version of AVG, and a couple of days ago I started getting updating errors? AVG wouldn't update, it said it wasn't connected to the internet even though it was. I use google as my homepage and use its search function to get to websites instead of typing in the link. Around the same time AVG stopped updating 80% of the time I clicked on a link in google I got redirected to a different website. I've been redirected to myspace, a samsung ad video youtube, referenco....

I tried to solve this problem myself by looking up info on the net, and downloaded malwarebytes and spyware doctor. (note, malwarebytes website was blocked, I had to download the program through a different site). Both programs couldn't update as well (same problem as avg, programs said they were either being blocked or I wasn't connected to the net). I managed to download the update to malwarebytes off some website (I can't remember which one), and when I ran the full scan I found 2 trojans:

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.114.72 85.255.112.75 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{16b3347a-9233-4967-8a92-5879521f57fd}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.114.72 85.255.112.75 -> Quarantined and deleted successfully.

When I ran the scan again I didn't find anything, but the problem is still there. I can't access malwarebytes site, and I still keep getting redirected randomly when using google.

Can someone please help me? I'm out of ideas.

I'm running Windows XP Home Edition SP2.

Edited by kgx22, 19 May 2009 - 08:20 PM.


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#2 xblindx

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Posted 19 May 2009 - 08:21 PM

Please use the following directions to run malwarebytes again.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

#3 kgx22

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Posted 19 May 2009 - 08:53 PM

Hey,

I uninstalled the Malwarebytes I had and installed the one you linked me to. All went fine until I got to the updating stage. When I tried to get it to update I got the error message:

"Update failed. Make sure you are connected to the Internet and your firewall is set to allow Malwarebytes' Anti-Malware to access the internet."

I don't have any firewalls. When I clicked on the links you provided to manual update, http://www.gt500.org/malwarebytes/database.jsp has no link to start the download, and http://www.malwarebytes.org/mbam/database/mbam-rules.exe gets a Page Load Error message "Address Not Found".


What should I do?


I also forgot to mention before I'm on a wireless network and connect to the internet through a router. The 4 other computers that are on the network are experiencing the same problem.

#4 xblindx

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Posted 19 May 2009 - 08:56 PM

Here is the direct download link from the gt500.org domain.

The infection has probably spread over the network, disconnect all infected computers from the internet while you are working on cleaning them.

#5 kgx22

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Posted 19 May 2009 - 09:44 PM

Just finished the scan, it didn't pick up anything? I still can't access Malwarebytes website, and still get redirected occasionally.

Heres the log:

Malwarebytes' Anti-Malware 1.36
Database version: 2110
Windows 5.1.2600 Service Pack 2

20/05/2009 12:41:24 PM
mbam-log-2009-05-20 (12-41-24).txt

Scan type: Full Scan (C:\|)
Objects scanned: 150325
Time elapsed: 32 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 xblindx

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Posted 20 May 2009 - 02:48 PM

Odd....=/

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


#7 kgx22

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Posted 20 May 2009 - 07:45 PM

I can't download SuperAntiSpyware. I get to the website ok, but when I get to the download link (http://downloads.superantispyware.com/downloads/SUPERAntiSpyware.exe), just before the download starts/opens, I get a "Page Load Error".

Is there another way I can get the program?

#8 xblindx

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Posted 20 May 2009 - 07:54 PM

Your HOSTS file may be infected.
  • Reboot into Safe Mode with Networking.
  • Click on Start then Run and type: %windir%\system32\drivers\etc\
  • Delete the following file: C:\WINDOWS\system32\drivers\etc\hosts
    Note: if you can't find the requested file "C:\WINDOWS\system32\drivers\etc\hosts", don't panic, just use the instructions from: http://www.mvps.org/winhelp2002/hosts2.htm to create a new HOSTS file
  • Reboot back into normal mode.
After doing the above, try to download SAS again.

#9 kgx22

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Posted 20 May 2009 - 08:16 PM

no joy, still can't download SAS

#10 xblindx

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Posted 20 May 2009 - 08:20 PM

We'll skip that and try to work on whatever is blocking your connection.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)


#11 kgx22

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Posted 20 May 2009 - 08:21 PM

I just opened up my host file in txt, not sure if it was the right one to delete:

# Copyright © 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost


?

#12 xblindx

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Posted 20 May 2009 - 08:24 PM

That is the correct one, however it doesn't look like anything is wrong with it. You could replace it with the one in the link I provided if you wish. Just try to get DrWeb to run at the moment.

#13 kgx22

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Posted 20 May 2009 - 10:21 PM

That took forever... Heres the log:

_desktop.ini;C:\Program Files\Warcraft 1.22;Win32.HLLW.Gavir.ini;Deleted.;



Still have the same problems, can't download SAS

#14 xblindx

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Posted 21 May 2009 - 06:31 AM

I have a hunch as to what is wrong. I am thinking that the malware has messed with your router's DNS settings which is causing the redirect. Could you please reset your router (usually done so by putting a paperclip or other small object into a hole on the back of the router).

#15 kgx22

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Posted 21 May 2009 - 09:14 PM

awesome, after 2 hours of reconfiguring the router (I forgot all my settings, and for some reason I have a router set up to go into another router that'll provide the internet.....) it's all working, I can access all the websites and download updates for my scanners. Will go back to the step where I have to do superantivirus and work from there?




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