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Consistent Network Timeout (Need Help!)

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#1 inf


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  • Local time:05:23 AM

Posted 19 May 2009 - 03:01 PM

I get my cable internet through Comcast. I had a Netgear Gateway wireless router/router/cable modem combo. Last Thursday I started being unable to get online, comcast guy came to my place on Saturday and said he couldn't do anything and had to dispatch a line technician the next day.

Line tech worked on my area on Sunday and Monday and apparently "fixed" whatever problem it was. However, I still could not get onto the internet. The strange thing is that whenever I speak to the comcast phone support people, they "see" me a being connected and there is nothing wrong with my connection. I can repair my connection (renew ip address, clear data, etc, etc), I can go into cmd and ping my ip address send=4, receive=4, loss=0, but when I ping any website I get send=4, received=0, loss=4. I made sure that my ip address was a good ip address already.

Someone at Comcast said it could be a gateway problem so I went out and bought a Motorola Surfboard SB5101 (which comcast uses) had it activated by comcast and still I get the exact same results.

Then a phone support person said it could be a browser configuration that is causing me to time out everytime but I use Ventrillo, Skype and other programs that tries to access the internet sans browsers but I am still unable to connect. I also tried connecting to the interent via my PS3 and it didn't even time out then, it just said the cable was not connected.

Any help or ideas would be greatly appreciated, I'm at a loss and from the looks of things so is Comcast.

I have two computers:

Desktop running Windows XP Service Pack 3
Laptop running Windows Vista Home Premium

Edit: (Additional Info)

I looked around the forums more, I tried accessing the internet with Internet Explorer, Firefox and Chrome, all with similar results.
I do not have a personal firewall program like ZoneAlarm, I have even tried to get online with windows firewall turned off and anti-virus software turned off.
Since I started having this problem last Thursday, I also tried doing a system restore to a point prior to that and that didn't work either.
LAN setting is also set to auto-detect.

Edited by inf, 19 May 2009 - 03:20 PM.

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