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Spyware Protect 2009 & Packed.Generic.200


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7 replies to this topic

#1 BigDogBK

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Posted 18 May 2009 - 09:29 PM

OK, here is the deal. Yesterday while troubleshooting something with Apple (iTunes), I was instructed to disable my Norton 360. When I enabled Norton, I noticed something "funny" about my computer performance. Next Spyware Protect 2009 popped up, and I was unable to reach internet sites. I ran Norton 360 and it found Packed.Generic.200. I researched for hours looking for an easy fix, no such luck.

I turned off my pc and disconnected the internet and went to work this morning. Upon arriving home to try to "fix" it, I found that now my computer will not advance past the Windows XP startup screen.

I was able to start the PC in safe mode (F8) method. Here I ran AVG per a request from a friend. AVG found and removed 15 files including several trojans. Hoping that this fixed everything, I tried to restart, but the computer will not advance past the sign on screen.

I attempted to install Malwarebytes in safe mode but the install locks up at the end of the process.

What do I do now?

I'm extremely new at this, and have never experienced or troubleshot a virus before. I have many gigs of music and family photos on the pc that I don't want to lose.

Any help would be greatly appreciated.

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#2 Budapest

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Posted 18 May 2009 - 11:57 PM

In Safe Mode, right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 BigDogBK

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Posted 19 May 2009 - 07:05 AM

"Windows cannot perform system check"

I was able to download AVAST and run it in safe mode. Upon starting it finds a virus and states that I have a virus in the operating memory, and asks to run in boot mode. I say yes. Upon completion, a menu pops up asking me to select 1-9 or press esc to exit. Unfortunately, my keyboard would not work so I had to power down the computer.

Is this virus disabling my input devices so that I cannot remove it?

I even tried an "old fashioned" keyboard (non usb) but that wouldn't work either.

#4 BigDogBK

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Posted 19 May 2009 - 01:14 PM

Judging by everything I've read about packed.generic.200, will my pc ever be the same? Trusted?

Is my best bet to run the recovery disc?

If I decide to take this route, is it safe to move my important documents to an external hard drive?

#5 BigDogBK

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Posted 19 May 2009 - 06:13 PM

BUMP...

#6 BigDogBK

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Posted 19 May 2009 - 08:46 PM

Here is the AVG Log:


AVG 8.5 Anti-Virus command line scanner
Copyright © 1992 - 2009 AVG Technologies
Program version 8.0.300, engine 8.0.339
Virus Database: Version 270.12.30/2115 2009-05-14

\\?\globalroot\systemroot\system32\UACefttxfvnsvngocc.dll Virus found Win32/Cryptor Object was moved to Virus Vault.
C:\WINDOWS\SYSTEM32\svchost.exe (1028) Virus found Win32/Cryptor Object was moved to Virus Vault.
\\?\globalroot\systemroot\system32\UACefttxfvnsvngocc.dll Virus found Win32/Cryptor Object was moved to Virus Vault.
C:\WINDOWS\SYSTEM32\svchost.exe (1140) Virus found Win32/Cryptor Object was moved to Virus Vault.
\\?\globalroot\systemroot\system32\UACefttxfvnsvngocc.dll Virus found Win32/Cryptor Object was moved to Virus Vault.
C:\WINDOWS\SYSTEM32\svchost.exe (1368) Virus found Win32/Cryptor Object was moved to Virus Vault.
\\?\globalroot\systemroot\system32\UACefttxfvnsvngocc.dll Virus found Win32/Cryptor Object was moved to Virus Vault.
C:\WINDOWS\SYSTEM32\svchost.exe (1392) Virus found Win32/Cryptor Object was moved to Virus Vault.
\\?\globalroot\systemroot\system32\UACefttxfvnsvngocc.dll Virus found Win32/Cryptor Object was moved to Virus Vault.
C:\WINDOWS\SYSTEM32\svchost.exe (1508) Virus found Win32/Cryptor Object was moved to Virus Vault.
\\?\globalroot\systemroot\system32\UACefttxfvnsvngocc.dll Virus found Win32/Cryptor Object was moved to Virus Vault.
C:\Program Files\Internet Explorer\iexplore.exe (1384) Virus found Win32/Cryptor Object was moved to Virus Vault.
C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not tested.
C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not tested.
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\79TGJUF6\index[1].htm Trojan horse Downloader.Generic_c.AQB Object was moved to Virus Vault.
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\A8N3AVP1\index[1].htm Trojan horse Downloader.Generic_c.AQB Object was moved to Virus Vault.
C:\Documents and Settings\Administrator\NTUSER.DAT Locked file. Not tested.
C:\Documents and Settings\Administrator\ntuser.dat.LOG Locked file. Not tested.
C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp Locked file. Not tested.
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\Quarantine\ Locked file. Not tested.
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not tested.
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not tested.
C:\Documents and Settings\LocalService\NTUSER.DAT Locked file. Not tested.
C:\Documents and Settings\LocalService\ntuser.dat.LOG Locked file. Not tested.
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not tested.
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not tested.
C:\Documents and Settings\NetworkService\NTUSER.DAT Locked file. Not tested.
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Locked file. Not tested.
C:\pagefile.sys Locked file. Not tested.
C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll Adware Generic.BBO Object was moved to Virus Vault.
C:\System Volume Information\ Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CatRoot2\edb.log Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CatRoot2\tmp.edb Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT.LOG Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\SAM Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\SAM.LOG Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY.LOG Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE.LOG Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM Locked file. Not tested.
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG Locked file. Not tested.
C:\WINDOWS\SYSTEM32\DRIVERS\eqsutyfxtqmbobn.sys Trojan horse Rootkit-Agent.CF Object was moved to Virus Vault.
C:\WINDOWS\SYSTEM32\DRIVERS\ETC\Hosts.bak Locked file. Not tested.
C:\WINDOWS\SYSTEM32\lowsec\local.ds Locked file. Not tested.
C:\WINDOWS\SYSTEM32\lowsec\user.ds Locked file. Not tested.
C:\WINDOWS\SYSTEM32\sdra64.exe Locked file. Not tested.

------------------------------------------------------------
Objects scanned : 284734
Found infections : 15
Found PUPs : 1
Healed infections : 15
Healed PUPs : 1
Warnings : 0
------------------------------------------------------------

#7 Budapest

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Posted 20 May 2009 - 04:32 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 BigDogBK

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Posted 20 May 2009 - 08:22 AM

I have attempted to download Malwarebytes several times. I have been able to get it to install (takes about an hour), but the program will not run.

I have already spent ~20 hours trying to "fix" my machine. Before I go further, can you answer a couple of questions:

1. If I only clean the machine, will I ever be able to trust it again?
2. If I perform the system restore (cd that came with machine), will that solve the problems?
3. If I buy a usb hardrive to move all my important files to, can the viruses jump to this drive?

Thanks!




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