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Just Installed Webroot, getting many alerts!


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3 replies to this topic

#1 HelenW

HelenW

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Posted 17 May 2009 - 07:57 PM

Hi All:

I just installed Webroot Spysweeper. I actually thought I was only doing an online scan, but it turns out I ended up installing the free product.

It keeps popping up messages in the program, claiming that my computer is trying to access malware sites. It was doing this without my even having a browser open!

I'm not sure why Spysweeper is telling me this, especially since I know I've never gone to the sites it is alerting.

Here's what it says, along with a list of sites it's complaining about:

=============================================
The program has blocked access to a potentially threatening web site.

websearch.com
download.websearch.com
download.fordaleltd.com
rs.websearch.com
bocata.net
search4top.net
power-scan.com
sidefind.com
slotch.com
slotchbar.com
xxxtoolbar.com
yoursitebar.com
app.memedia.com
web.memedia.com
app.whenu.com
malwaredefender2009.com
gomaldef09.com
install.xxxtoolbar.com
slotch.com
www.power-scan.com
www.slotchbar.com
xxxtoolbar.com


This site is on a list of sites known to be related to spyware.
If the program detects an attempt to communicate with a site on the list, it displays a pop-up alert in the system tray

(lower-right corner of your screen), which informs you that access was blocked.
=============================================

Note that it did not actually pop up an alert in the system tray. These alerts were displayed in the program itself.

In any case, here's my DDS log.

TIA for your help!

==============================================================================
DDS (Ver_09-05-14.01) - NTFSx86
Run by helenw at 20:02:49.90 on Sun 05/17/2009
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1123 [GMT -4:00]

AV: Webroot AntiVirus with AntiSpyware *On-access scanning disabled* (Outdated) {77E10C7F-2CCA-4187-9394-BDBC267AD597}
AV: avast! antivirus 4.8.1335 [VPS 090517-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\VAIO Zone Remote Commander\AvRmtCtr.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Documents and Settings\helenw\Desktop\Downloads\_New Downloads\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
EB: ieHTTPHeaders v1.62: {ed2dd609-156e-44ee-b2ec-b93544f5a0d6} - c:\program files\iehttpheaders\ieHTTPTrace.dll
uRun: [ctfmon.exe] "c:\windows\system32\ctfmon.exe"
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
mRun: [Apoint] "c:\program files\apoint\Apoint.exe"
mRun: [VZRemoteCommander] "c:\program files\sony\vaio zone remote commander\AvRmtCtr.exe"
mRun: [SonyPowerCfg] "c:\program files\sony\vaio power management\SPMgr.exe"
mRun: [NvCplDaemon] "RUNDLL32.EXE" c:\windows\system32\NvCpl.dll,NvStartup
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [RTHDCPL] "RTHDCPL.EXE"
mRun: [Persistence] "c:\windows\system32\igfxpers.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [AzMixerSel] "c:\program files\realtek\installshield\AzMixerSel.exe"
mRun: [Alcmtr] "ALCMTR.EXE"
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SpySweeper] "c:\program files\webroot\webrootsecurity\SpySweeperUI.exe" /startintray
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
uPolicies-explorer: NoRecentDocsNetHood = 01000000
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Transfer by Image Converter 2 - c:\program files\sony\image converter 2\menu.htm
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: intuit.com
Trusted Zone: localhost
Trusted Zone: microsoft.com\office
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: vzTCPConfig - hxxp://www2.verizon.net/help/fios_settings/include/vzTCPConfig.CAB
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=67633
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
TCP: {84B0C9EC-979F-4D1E-802A-4C555C846170} = 208.218.130.4,208.218.130.5
TCP: {B2C74E80-0FB4-4E20-8AD6-1F312E7C46C8} = 4.2.2.2,4.2.2.1,208.218.130.4,208.218.130.5,208.67.222.222,208.67.220.220
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\mikemo~1\applic~1\mozilla\firefox\profiles\akcotfse.default\
FF - plugin: c:\documents and settings\helenw\local settings\application data\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: c:\program files\google\google earth plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1487.6512\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.145.5\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll

============= SERVICES / DRIVERS ===============

R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [2009-4-2 29808]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-1-11 114768]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-9-3 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-9-3 55024]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-2-22 353680]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-1-11 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-1-11 138680]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R2 WebrootSpySweeperService;Webroot Spy Sweeper Engine;c:\program files\webroot\webrootsecurity\SpySweeper.exe [2009-4-2 4048240]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R2 WRConsumerService;Webroot Client Service;c:\program files\webroot\webrootsecurity\WRConsumerService.exe [2009-5-17 1181040]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-1-11 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-1-11 352920]
S2 gupdate1c9cfd71c90c41c;Google Update Service (gupdate1c9cfd71c90c41c);c:\program files\google\update\GoogleUpdate.exe [2009-5-8 133104]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-1-25 42000]
S3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2009-3-24 7808]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-9-3 7408]
S4 GFYIVZXD;GFYIVZXD;c:\docume~1\admini~1.001\locals~1\temp\gfyivzxd.exe --> c:\docume~1\admini~1.001\locals~1\temp\GFYIVZXD.exe [?]
S4 HCTABKMO;HCTABKMO;c:\docume~1\helenw~1\locals~1\temp\hctabkmo.exe --> c:\docume~1\helenw~1\locals~1\temp\HCTABKMO.exe [?]
S4 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\sophosmemsweep.sys --> c:\windows\system32\SophosMEMSWEEP.SYS [?]
S4 pnetmdm;PdaNet Modem;c:\windows\system32\drivers\pnetmdm.sys [2004-12-27 7424]
S4 Symantec Core LC;Symantec Core LC;"c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe" --> c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [?]
S4 VLU;VLU;c:\docume~1\helenw~1\locals~1\temp\vlu.exe --> c:\docume~1\helenw~1\locals~1\temp\VLU.exe [?]

=============== Created Last 30 ================

2009-05-17 17:07 775,168 a------- c:\windows\isRS-000.tmp
2009-05-17 17:06 <DIR> --d----- c:\program files\MSSOAP
2009-05-17 17:06 1,563,008 a------- c:\windows\WRSetup.dll
2009-05-17 17:06 <DIR> --d----- c:\program files\Webroot
2009-05-17 17:06 <DIR> --d----- c:\docume~1\helenw~1\applic~1\Webroot
2009-05-17 17:06 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Webroot
2009-05-17 17:04 164 a------- c:\windows\install.dat
2009-05-17 09:17 159,744 a------- c:\windows\system32\cNewMenu6.dll
2009-05-17 09:17 61,440 a------- c:\windows\system32\vbalHook6.dll
2009-05-17 09:17 40,960 a------- c:\windows\system32\vbalFlBr6.dll
2009-05-17 09:17 40,960 a------- c:\windows\system32\SSubTmr6.dll
2009-05-06 14:38 <DIR> --d----- C:\data2
2009-05-06 14:26 <DIR> --d----- C:\Data
2009-05-06 13:49 <DIR> --d----- c:\program files\Unlocker
2009-05-05 14:17 <DIR> --d----- c:\program files\Argali White & Yellow
2009-05-05 14:15 2,801 a------- c:\windows\ST5UNST.000
2009-04-28 21:45 <DIR> --d----- c:\program files\PageRaptor
2009-04-23 14:08 <DIR> --d----- c:\program files\common files\AnswerWorks 5.0
2009-04-23 14:03 <DIR> --d----- c:\program files\TurboTax
2009-04-21 23:13 <DIR> --d----- c:\program files\iTunes
2009-04-21 23:13 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-19 12:20 <DIR> --d----- C:\Seagate temp

==================== Find3M ====================

2009-04-02 14:30 176,752 a------- c:\windows\system32\drivers\ssidrv.sys
2009-04-02 14:30 23,152 a------- c:\windows\system32\drivers\sshrmd.sys
2009-04-02 14:30 29,808 a------- c:\windows\system32\drivers\ssfs0bbc.sys
2009-03-26 15:23 1,900,544 a------- c:\windows\system32\usbaaplrc.dll
2009-03-26 15:23 36,864 a------- c:\windows\system32\drivers\usbaapl.sys
2009-03-24 07:03 7,808 a------- c:\windows\system32\drivers\psi_mf.sys
2009-03-19 16:32 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-03-06 10:22 284,160 a------- c:\windows\system32\pdh.dll
2009-02-22 20:11 4,212 a---h--- c:\windows\system32\zllictbl.dat
2009-02-20 04:10 666,112 a------- c:\windows\system32\wininet.dll
2009-02-20 04:10 81,920 a------- c:\windows\system32\ieencode.dll
2008-09-11 22:15 1,022 a------- c:\docume~1\helenw~1\applic~1\wklnhst.dat
2007-09-04 15:56 30 -------- c:\program files\Exiferupdate.ini
2001-08-22 14:15 245,760 -------- c:\windows\inf\i386\viceo.dll
2001-08-22 14:13 32,768 -------- c:\windows\inf\i386\Pmicro.dll
2001-08-22 14:13 61,440 -------- c:\windows\inf\i386\gl.dll
2001-08-03 19:29 13,824 -------- c:\windows\inf\i386\Usbscan.sys

============= FINISH: 20:03:39.29 ===============

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#2 HelenW

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Posted 19 May 2009 - 10:01 AM

I was also looking for a way to edit my own post... Is that an option?

Actually, I see that there's an Edit button on this post, but not the previous one.

Maybe there's a time limit to edits?

Edited by HelenW, 19 May 2009 - 10:03 AM.


#3 KoanYorel

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Posted 31 May 2009 - 02:02 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

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Posted 05 June 2009 - 12:44 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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