The DV9000 series has some serious hardware problems and, if by recently, you mean within the past six months, you may well be able to get HP to give you another warranty repair. Call them up and be firm; but patient. Tell them they didn't get it fixed the first time. I recently had one brought to me where the owner had ignored the dissappearing wireless problem for over six months. Even though it was out of warranty, HP agreed to fix it and even sent the box to ship it in.
I have a similar screen problem that has just started on my HP dv9000. The computer will boot up after several tries, but very often it boots to a black or blank screen, so this is currently a random problem. I contacted HP about this and they informed me of an extended warranty that goes one year extra over the purchase date of the computer for a total of 2 years protection.
Here's my problem, I'm traveling out of the country (US) for the next 2 months (when the problem started). They need my purchase receipt, which of course is at my home, and won't execute the repair without it. I am on business and need the use of my computer in order to access all of my records and files. I don't recall the exact purchase date of my computer (some time in the fall of 2007), so I don't know if I'll be covered or not. The manufacture date of the computer was June 6, 2007. Odd that HP can tell me when it was made but not when I registered it. They also said I would have to take it back to the store where I purchased it to have it sent to a repair center (well that was Circuit City so that's not an option). I said I'd personally take it to the nearest HP repair center in Toronto where I'm stationed. Apparently that's not an option either, according to the HP rep. I can't understand that position and I don't think she knew why either (great service representative training by HP)
I argued with HP that since this is a known problem and they have fixed it for everyone who has reported this error, they should honor the repair for anyone who faces this issue. I was told that they will only fix computers with this problem exactly 2 years to the day and not one day beyond their extended warranty plan. I was told that I should have gone to the HP web site to check for this problem. I suggested, "Why would I go to the site to check for problems if I wasn't experiencing one? I didn't know there was a problem until it started to occur and then I went to the site and saw the extended warranty as so kindly linked by Davis.". The customer service rep said they would service it for $298 which is discounted from the usual price of $499. If they're willing to discount the repair because it's a known flaw, why won't they honor fixing the issue as it shows up for everyone. This is obviously a manufacturing issue that goes far beyond the warranty. There should be equality for everyone with this issue.
This reeks of poor customer service and consideration.
This is my second HP machine and very definitely my last (the Live Strong/Lance Armstrong HP computer that I bought suffered from a dead motherboard just at the end of the warranty period). We all have a choice in the products that we buy, it most certainly won't be HP any time soon as in EVER!
. All that HP had to do to keep my happy was understand my predicament and help me out. Not even the supervisor would override the so called company policy which I'm sure they're empowered to do under certain circumstances. Especially since she was well aware of the technical flaw of this model. I'm not finished with them yet.
Edited by dieseldust, 20 October 2009 - 04:35 PM.