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HiJackThis Log: Please Help Diagnose


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2 replies to this topic

#1 Jdel12

Jdel12

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  • Local time:12:03 PM

Posted 17 May 2009 - 12:33 PM

Hi,

I have been having problems with this computer. Recently, there was a antivirus 2009 rogue program on here. I used Malwarebytes and Kaspersky to remove this and any other viruses or malicious software on this computer. When I rescanned the computer it shows that it is still infected. Here is a HijackThis log of this computer.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:27:52 PM, on 5/17/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\AOL\1178158155\ee\AOLSoftware.exe
C:\WINDOWS\vVX1000.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Novatel Wireless\MobiLink\Lite.exe
C:\PROGRA~1\NOVATE~1\Mobilink\Phoenix.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\notepad.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts file is located at: C:\WINDOWS\System32\drivers\etc\hosts
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.9.0\ViewBarBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.9.0\IEViewBar.dll
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] "C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\sisUSBrg.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1178158155\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [VX1000] C:\WINDOWS\vVX1000.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MobiLink Lite] C:\Program Files\Novatel Wireless\MobiLink\Lite.exe
O4 - HKCU\..\Policies\Explorer\Run: [andor] "C:\WINDOWS\system32\config\systemprofile\SendTo\andor.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\WINDOWS\System32\shdocvw.dll (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {42C9E5EE-DA49-49B4-8ECC-1CAB1C51A2AB} (HomePrintingCtrl Class) - http://www.kodakgallery.com/downloads/hmpr..._1/axhomepr.cab
O16 - DPF: {44C1E3A2-B594-401C-B27A-D1B4476E4797} (XTSAC Control) - https://secure.wem.ca/XTSAC.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase5483.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1099620142984
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab
O16 - DPF: {B8E71371-F7F7-11D2-A2CE-0060B0FB9D0D} (CDToolCtrl Class) - http://free.aol.com/tryaolfree/cdt175/aolcdt175.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8F50CDD2-D289-4A5D-A3D8-B944D5C2AE28}: NameServer = 207.181.101.4 207.181.101.5
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9435 bytes


Here is the startup list.

StartupList report, 5/17/2009, 1:28:40 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v7.00 (7.00.6000.16827)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\AOL\1178158155\ee\AOLSoftware.exe
C:\WINDOWS\vVX1000.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Novatel Wireless\MobiLink\Lite.exe
C:\PROGRA~1\NOVATE~1\Mobilink\Phoenix.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\NOTEPAD.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Share-to-Web Namespace Daemon = "C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe"
HPDJ Taskbar Utility = C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
SiSUSBRG = C:\WINDOWS\sisUSBrg.exe
SoundMan = SOUNDMAN.EXE
HostManager = "C:\Program Files\Common Files\AOL\1178158155\ee\AOLSoftware.exe"
LifeCam = "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
VX1000 = C:\WINDOWS\vVX1000.exe
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

MobiLink Lite = C:\Program Files\Novatel Wireless\MobiLink\Lite.exe

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll - {02478D38-C3F9-4EFB-9B51-7695ECA05670}
(no name) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
Skype add-on (mastermind) - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll - {22BF413B-C6D2-4d91-82A9-A0F997BA588C}
(no name) - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll - {3049C3E9-B461-4BC5-8870-4C09146192CA}
(no name) - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - (no file) - {7E853D72-626A-48EC-A868-BA8D5E23E045}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.9.0\ViewBarBHO.dll - {A7327C09-B521-4EDB-8509-7D2660C9EC98}
(no name) - c:\program files\google\googletoolbar.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D}
(no name) - C:\Program Files\Windows Live Toolbar\msntb.dll - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Check Updates for Windows Live Toolbar.job
Google Software Updater.job
Microsoft_Hardware_Launch_LifeExp_exe.job
Microsoft_Hardware_Launch_rundll32_exe.job
Norton Security Scan.job

--------------------------------------------------

Enumerating Download Program Files:

[QuickTime Object]
InProcServer32 = C:\Program Files\QuickTime\QTPlugin.ocx
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\System32\LegitCheckControl.DLL
CODEBASE = http://go.microsoft.com/fwlink/?linkid=39204

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Adobe\Director\swdir.dll
CODEBASE = http://download.macromedia.com/pub/shockwa...director/sw.cab

[Snapfish Activia]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\SnapfishActivia1000.ocx
CODEBASE = http://www.snapfish.com/SnapfishActivia.cab

[HomePrintingCtrl Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\axhomepr.dll
CODEBASE = http://www.kodakgallery.com/downloads/hmpr..._1/axhomepr.cab

[XTSAC Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\xTSAC.ocx
CODEBASE = https://secure.wem.ca/XTSAC.cab

[OnlineScanner Control]
InProcServer32 = C:\WINDOWS\system32\ONLINE~1.OCX
CODEBASE = http://www.eset.eu/buxus/docs/OnlineScanner.cab

[Windows Live Safety Center Base Module]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\wlscBase.dll
CODEBASE = http://cdn.scan.onecare.live.com/resource/...lscbase5483.cab

[WUWebControl Class]
InProcServer32 = C:\WINDOWS\system32\wuweb.dll
CODEBASE = http://v5.windowsupdate.microsoft.com/v5co...b?1099620142984

[Symantec RuFSI Utility Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\rufsi.dll
CODEBASE = http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

[DivXBrowserPlugin Object]
InProcServer32 = C:\Program Files\DivX\DivX Web Player\npdivx32.dll
CODEBASE = http://download.divx.com/player/DivXBrowserPlugin.cab

[{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}]
CODEBASE = http://fpdownload.macromedia.com/get/flash...r/ultrashim.cab

[IWinAmpActiveX Class]
InProcServer32 = C:\Program Files\Common Files\Nullsoft\ActiveX\2.6\AmpX.dll
CODEBASE = http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab

[CDToolCtrl Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\cdTool.dll
CODEBASE = http://free.aol.com/tryaolfree/cdt175/aolcdt175.cab

[MSN Chat Control 4.5]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MSNChat45.ocx
CODEBASE = http://chat.msn.com/controls/msnchat45.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll

--------------------------------------------------
Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run

andor = "C:\WINDOWS\system32\config\systemprofile\SendTo\andor.exe"

--------------------------------------------------

End of report, 8,921 bytes
Report generated in 0.047 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only


Please Help!

Your help would greatly be appreciated.

If you need other information please let me know.

Thanks in advance.

BC AdBot (Login to Remove)

 


#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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  • Local time:01:03 PM

Posted 31 May 2009 - 01:53 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Members
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  •  
  • Gender:Male
  • Location:65 miles due East of the "Logic Free Zone", in Md, USA
  • Local time:01:03 PM

Posted 05 June 2009 - 12:36 AM

Due to the lack of feedback This Topic is closed.

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R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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