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cannot connect to Internet explorer


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2 replies to this topic

#1 nschel

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Posted 17 May 2009 - 08:41 AM

Hi all !!

When trying to access Internet via internet explorer following message was suddenly given: cannot display webpage.
Tried a lot of things, but im not an expert at all..

Tried the Diagnose Connection Problems link and followed instructions given by microsoft: internet connectivity
and for winsock
and checked TDon log: log

But still.. no internet explorer access. I can go on internet with my laptop, connected wireless to same router as non wireless computer. On the wired computer, I can still go on skype and Msn, but not on the internet..

Thanks for you help !! :thumbup2:


DDS (Ver_09-05-14.01) - NTFSx86
Run by Hoda at 15:34:45,87 on dim. 17/05/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.2.1252.32.1033.18.1270.736 [GMT 2:00]

AV: Telenet Security Pack 8.00 *On-access scanning enabled* (Updated) {E7512ED5-4245-4B4D-AF3A-382D3F313F15}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}
FW: Telenet Security Pack 8.00 *enabled* {D4747503-0346-49EB-9262-997542F79BF4}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
SVCHOST.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
SVCHOST.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Telenet Internet Security Pack\Anti-Virus\fsgk32st.exe
C:\Program Files\Telenet Internet Security Pack\Common\FSMA32.EXE
C:\Program Files\Telenet Internet Security Pack\Anti-Virus\FSGK32.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Telenet Internet Security Pack\Common\FSMB32.EXE
C:\Program Files\Telenet Internet Security Pack\Common\FCH32.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Telenet Internet Security Pack\Common\FAMEH32.EXE
C:\Program Files\Telenet Internet Security Pack\Anti-Virus\fsqh.exe
C:\Program Files\Telenet Internet Security Pack\FSPC\fspc.exe
C:\Program Files\Telenet Internet Security Pack\FSAUA\program\fsaua.exe
C:\Program Files\Telenet Internet Security Pack\Anti-Virus\fssm32.exe
C:\Program Files\Telenet Internet Security Pack\FWES\Program\fsdfwd.exe
C:\Program Files\Telenet Internet Security Pack\FSAUA\program\fsus.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Telenet Internet Security Pack\Common\FSM32.EXE
C:\Program Files\Telenet Internet Security Pack\Anti-Virus\fsav32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Telenet Internet Security Pack\FSGUI\fsguidll.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\U.S. Robotics\Cordless Skype Dual Phone\USR9630.exe
F:\hjt\dds.scr

============== Pseudo HJT Report ===============

uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyServer = 192.168.17.2:8080
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [SunJavaUpdateSched] c:\program files\java\j2re1.4.2_03\bin\jusched.exe
mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe
mRun: [DXDllRegExe] dxdllreg.exe
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [F-Secure Manager] "c:\program files\telenet internet security pack\common\FSM32.EXE" /splash
mRun: [F-Secure TNB] "c:\program files\telenet internet security pack\fsgui\TNBUtil.exe" /CHECKALL /WAITFORSW
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\office~1.lnk - c:\program files\microsoft office\office\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\usrobo~1.lnk - c:\program files\u.s. robotics\cordless skype dual phone\USR9630.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {200DB664-75B5-47c0-8B45-A44ACCF73C00} - {D68926FD-18FD-4B0E-A1C7-917D13FAB760} - c:\program files\telenet internet security pack\fspc\fspcmsie.dll
IE: {200DB664-75B5-47c0-8B45-A44ACCF73F01} - {D68926FD-18FD-4B0E-A1C7-917D13FAB760} - c:\program files\telenet internet security pack\fspc\fspcmsie.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2009-1-9 33408]
R0 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2006-11-11 79904]
R0 ppa;Iomega Parallel Port Filter Driver;c:\windows\system32\drivers\ppa.sys [2004-12-24 17792]
R1 F-Secure HIPS;F-Secure HIPS;c:\program files\telenet internet security pack\hips\drivers\fshs.sys [2009-1-9 66720]
R2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\telenet internet security pack\anti-virus\fsgk32st.exe [2006-11-11 215648]
R3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\telenet internet security pack\anti-virus\minifilter\fsgk.sys [2006-11-11 84608]
R3 FSORSPClient;F-Secure ORSP Client;c:\program files\telenet internet security pack\orsp client\fsorsp.exe [2009-1-9 55904]
S4 F-Secure Filter;F-Secure File System Filter;c:\program files\telenet internet security pack\anti-virus\win2k\fsfilter.sys [2006-11-11 39776]
S4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\telenet internet security pack\anti-virus\win2k\fsrec.sys [2006-11-11 25184]

=============== Created Last 30 ================

2009-04-27 23:02 <DIR> --d----- c:\documents and settings\hoda\Tracing
2009-04-27 23:01 <DIR> --d----- c:\program files\Microsoft
2009-04-27 23:01 <DIR> --d----- c:\program files\Windows Live SkyDrive
2009-04-27 22:57 <DIR> --d----- c:\program files\common files\Windows Live
2009-04-27 22:56 <DIR> --d----- c:\documents and settings\hoda\Contacts
2009-04-27 20:27 <DIR> --d----- c:\docume~1\hoda\applic~1\VanDale

==================== Find3M ====================


============= FINISH: 15:35:34,82 ===============

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#2 nschel

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Posted 18 May 2009 - 04:06 AM

Problem solved..
It was the Antivirus that was blocking access to internet explorer.

You can close this topic.
Thanks!

#3 KoanYorel

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Posted 28 May 2009 - 04:31 PM

Thanks for informing us.

Good luck.

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