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SOMEONE PLEASE HELP NONNA!!!


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14 replies to this topic

#1 nonna

nonna

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  • Local time:08:12 AM

Posted 17 May 2009 - 02:41 AM

Hello to all that read this.

I am trying to help my son fix his laptop. Yesterday he came to me and his laptop was taken over by something.

When I turned it on the whole of the desktop screen was screaming sign up your computer may have been infected, sign up to System Security Anti-Virus. We have since found out that it is a bogus site wanting you to sign up and take your money.

The problem is every few seconds a pop up appears in the quick lauch bar says that "your computer may be at risk" then opens an illicit web page site.

I have downloaded SuperAntiSpyware, Malwarebytes Anti-Maleware, CCleaner and I have run all of these while in safe-mode.

My dilemma is that when I return to normal mode it is all there again, reinfecting. How do I get rid of this please help me someone. I cannot access the internet while I am in safe mode which means that everytime I try to download I have to go back into normal mode and I get reinfected again and again.

Please can someone get this out of his computer, I would be eternally grateful. I have tried looking on the internet for anything in relation to this "Security System 2009" virus or whatever it is, but to no avail.

Hopefully someone can help me

Cheers

Nonna

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#2 sundavis

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Posted 17 May 2009 - 03:11 AM

Hi nonna,


Welcome to BleepingComputer HijackThis Logs and Malware Removal. :thumbup2:
My name is sundavis, I will be helping you to deal with your Malware problems today.


Step1

Please download SmitfraudFix on your desktop.----->Do not run it yet

You should print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
Once in Safe Mode, double-click SmitfraudFix.exe
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart anyway into normal Windows. A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply along with a new HijackThis log.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning : running option #2 on a non infected computer will remove your Desktop background.


Step2
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

In your next reply, please post back:

1.SmitfraudFix rapport.txt
2.RSIT log.txt and info.txt.

Tell me how things are going now.

#3 nonna

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Posted 17 May 2009 - 04:11 AM

Sundavis, you are my hero!!!!

It's gone, here are the two logs as requested.

Many, many thank,

Nonna

SmitFraudFix v2.416

Scan done at 18:14:10.48, Sun 05/17/2009
Run from C:\Documents and Settings\work\My Documents\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» hosts


127.0.0.1 localhost
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
...

»»»»»»»»»»»»»»»»»»»»»»»» VACFix

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Winsock2 Fix

S!Ri's WS2Fix: LSP not Found.


»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\Program Files\Helper\ Deleted

»»»»»»»»»»»»»»»»»»»»»»»» IEDFix

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



»»»»»»»»»»»»»»»»»»»»»»»» Agent.OMZ.Fix

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» 404Fix

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» RK


»»»»»»»»»»»»»»»»»»»»»»»» DNS



»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» RK.2



»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» SharedTaskScheduler After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End

info.txt logfile of random's system information tool 1.06 2009-05-17 18:32:41

======Uninstall list======

-->C:\PROGRA~1\Yahoo!\Common\UNYT_W~1.EXE
-->C:\WINDOWS\IsUninst.exe -fC:\WINDOWS\orun32.isu
-->C:\WINDOWS\system32\\MSIEXEC.EXE /x {1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
-->C:\WINDOWS\system32\\MSIEXEC.EXE /x {9541FED0-327F-4df0-8B96-EF57EF622F19}
-->rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Adobe Flash Player ActiveX-->C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Reader 7.0.5-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A70500000002}
Adobe Shockwave Player-->C:\WINDOWS\system32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Macromed\SHOCKW~1\Install.log
Ancient Spider (remove only)-->"C:\Program Files\Ancient Spider\Uninstall.exe"
Bluetooth Stack for Windows by Toshiba-->MsiExec.exe /X{CEBB6BFB-D708-4F99-A633-BC2600E01EF6}
CCleaner (remove only)-->"C:\Program Files\CCleaner\uninst.exe"
Critical Update for Windows Media Player 11 (KB959772)-->"C:\WINDOWS\$NtUninstallKB959772_WM11$\spuninst\spuninst.exe"
Dicey-->C:\PROGRA~1\FUNKIT~1\Dicey\UNWISE.EXE C:\PROGRA~1\FUNKIT~1\Dicey\INSTALL.LOG
Drop!-->C:\PROGRA~1\Drop!\UNWISE.EXE C:\PROGRA~1\Drop!\INSTALL.LOG
DVD-RAM Driver-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{9D765FA6-F2BC-40AF-8145-50808F9BDF4E}\setup.exe" -l0x9 DVD-RAM Driver
EPSON Attach To Email-->C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{20C45B32-5AB6-46A4-94EF-58950CAF05E5} /l1033 ADDREMOVEDLG
EPSON Copy Utility 3-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{67EDD823-135A-4D59-87BD-950616D6E857}\SETUP.EXE" -l0x9 -UnInstall
EPSON Easy Photo Print-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BC69DDB8-4840-4D9B-BB31-0D4DB2BA1312}\SETUP.EXE" -l0x9 UNINST
EPSON File Manager-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{E86BC406-944E-41F6-ADE6-2C136734C96B}\Setup.exe" -l0x9 UNINST
EPSON Printer Software-->C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EPUPDATE.EXE /R
EPSON Scan Assistant-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2A88F1BF-7041-4E42-84B1-6B4ACB83AC64}\Setup.exe" -l0x9 -u
EPSON Scan-->C:\Program Files\epson\escndv\setup\setup.exe /r
EPSON Web-To-Page-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{7F14F68C-17FA-4F88-B3FD-7F449C1EBF32}\SETUP.EXE" -l0x9 -anything
ESCX3900 User's Guide-->C:\Program Files\EPSON\TPMANUAL\ESCX3900\USE_G\DOCUNINS.EXE
GearDrvs-->MsiExec.exe /I{CB84F0F2-927B-458D-9DC5-87832E3DC653}
GoldStream Casino-->"C:\Program Files\GoldStream Casino\Install.exe" -u
High Definition Audio Driver Package - KB888111-->"C:\WINDOWS\$NtUninstallKB888111WXPSP2$\spuninst\spuninst.exe"
HijackThis 2.0.2-->"C:\Program Files\trend micro\HijackThis.exe" /uninstall
Hotfix for Windows Internet Explorer 7 (KB947864)-->"C:\WINDOWS\ie7updates\KB947864-IE7\spuninst\spuninst.exe"
Hotfix for Windows Media Format 11 SDK (KB929399)-->"C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"
Hotfix for Windows Media Player 11 (KB939683)-->"C:\WINDOWS\$NtUninstallKB939683$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB952287)-->"C:\WINDOWS\$NtUninstallKB952287$\spuninst\spuninst.exe"
Intel® PRO Network Connections Drivers-->Prounstl.exe
Intel® PROSet/Wireless Software-->C:\WINDOWS\Installer\iProInst.exe
InterVideo WinDVD Creator 2-->"C:\Program Files\InstallShield Installation Information\{2FCE4FC5-6930-40E7-A4F1-F862207424EF}\setup.exe" REMOVEALL
InterVideo WinDVD for TOSHIBA-->"C:\Program Files\InstallShield Installation Information\{91810AFC-A4F8-4EBA-A5AA-B198BBC81144}\setup.exe" REMOVEALL
J2SE Runtime Environment 5.0 Update 4-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150040}
K-Lite Mega Codec Pack 1.37-->"C:\Start Menu\Programs\K-Lite Codec Pack\unins000.exe"
LiveUpdate 3.2 (Symantec Corporation)-->"C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
LiveUpdate Notice (Symantec Corporation)-->MsiExec.exe /X{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}
Logitech Gaming Software-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{5C1DA723-24FC-48AD-93BA-925695C3EF26}\setup.exe" -l0x9 -removeonly
Malwarebytes' Anti-Malware-->"C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
mCore-->MsiExec.exe /I{E81667C6-2856-46D6-ABEA-6A2F42166779}
mDrWiFi-->MsiExec.exe /I{F6090A17-0967-4A8A-B3C3-422A1B514D49}
Medal of Honor Pacific Assault™-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{56CFA833-F44F-4199-8C58-7F8B38F2BC7B}\Setup.exe" -l0x9 -removeonly
mHelp-->MsiExec.exe /I{8C6BB412-D3A8-4AAE-A01B-35B681789D68}
Microsoft .NET Framework 1.1 Hotfix (KB928366)-->"C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\hotfix.exe" "C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M928366\M928366Uninstall.msp"
Microsoft .NET Framework 1.1-->msiexec.exe /X {CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}
Microsoft .NET Framework 1.1-->MsiExec.exe /X{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}
Microsoft .NET Framework 2.0 Service Pack 1-->MsiExec.exe /I{B508B3F1-A24A-32C0-B310-85786919EF28}
Microsoft Compression Client Pack 1.0 for Windows XP-->"C:\WINDOWS\$NtUninstallMSCompPackV1$\spuninst\spuninst.exe"
Microsoft Internationalized Domain Names Mitigation APIs-->"C:\WINDOWS\$NtServicePackUninstallIDNMitigationAPIs$\spuninst\spuninst.exe"
Microsoft National Language Support Downlevel APIs-->"C:\WINDOWS\$NtServicePackUninstallNLSDownlevelMapping$\spuninst\spuninst.exe"
Microsoft Office Professional Edition 2003-->MsiExec.exe /I{90110409-6000-11D3-8CFE-0150048383C9}
Microsoft Office Standard Edition 2003-->MsiExec.exe /I{91120409-6000-11D3-8CFE-0150048383C9}
Microsoft User-Mode Driver Framework Feature Pack 1.5-->"C:\WINDOWS\$NtUninstallWudf01005$\spuninst\spuninst.exe"
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
Microsoft Works-->MsiExec.exe /I{6D52C408-B09A-4520-9B18-475B81D393F1}
mIWA-->MsiExec.exe /I{3E9D596A-61D4-4239-BD19-2DB984D2A16F}
mLogView-->MsiExec.exe /I{0E2B0B41-7E08-4F9F-B21F-41C4133F43B7}
mMHouse-->MsiExec.exe /I{F0BFC7EF-9CF8-44EE-91B0-158884CD87C5}
mPfMgr-->MsiExec.exe /I{8B928BA1-EDEC-4227-A2DA-DD83026C36F5}
mPfWiz-->MsiExec.exe /I{90B0D222-8C21-4B35-9262-53B042F18AF9}
mProSafe-->MsiExec.exe /I{23FB368F-1399-4EAC-817C-4B83ECBE3D83}
MSXML 4.0 SP2 (KB927978)-->MsiExec.exe /I{37477865-A3F1-4772-AD43-AAFC6BCFF99F}
MSXML 4.0 SP2 (KB936181)-->MsiExec.exe /I{C04E32E0-0416-434D-AFB9-6969D703A9EF}
MSXML 4.0 SP2 (KB954430)-->MsiExec.exe /I{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}
MSXML 6.0 Parser (KB933579)-->MsiExec.exe /I{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}
mWlsSafe-->MsiExec.exe /I{FCA651F3-5BDA-4DDA-9E4A-5D87D6914CC4}
mXML-->MsiExec.exe /I{9CC89556-3578-48DD-8408-04E66EBEF401}
mZConfig-->MsiExec.exe /I{94658027-9F16-4509-BBD7-A59FE57C3023}
Nero-->MsiExec.exe /X{A4D7B764-4140-11D4-88EB-0050DA3579C0}
ninemsn Internet Software-->C:\Program Files\MSN\MsnInstaller\msninst.exe /Action:ARP
Nokia Connectivity Cable Driver-->MsiExec.exe /X{4F1DCA42-2030-437C-A94E-736692A499C1}
Nokia Flashing Cable Driver-->MsiExec.exe /X{A4E0CA0F-1903-440A-9B98-FEA6CB049999}
Nokia PC Suite-->C:\Documents and Settings\All Users\Application Data\Installations\{57A48477-92F0-4C1F-ADF9-4806C4EC3CF2}\Nokia_PC_Suite_683_rel_14_1_EA.exe /LANG="2057"
Nokia PC Suite-->MsiExec.exe /I{57A48477-92F0-4C1F-ADF9-4806C4EC3CF2}
Nokia Software Updater-->MsiExec.exe /X{5D19E730-D3C6-47F4-AE4B-DCB26EC2D905}
Norton 360-->MsiExec.exe /I{63A6E9A9-A190-46D4-9430-2DB28654AFD8}
Norton AntiVirus-->C:\Program Files\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV\2454B0AB\16.0.0.125\InstStub.exe /X
NVIDIA Drivers-->C:\WINDOWS\system32\nvudisp.exe UninstallGUI
Office 2003 Trial Assistant-->MsiExec.exe /I{47D2103B-FD51-4017-9C20-DD408B17D726}
Pacific Poker-->C:\PROGRA~1\PACIFI~2\UNWISE.EXE C:\PROGRA~1\PACIFI~2\INSTALL.LOG
PC Connectivity Solution-->MsiExec.exe /I{066D65EA-ED53-44E4-A96A-F81B6E409D2E}
PIF DESIGNER-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{B90450DF-E781-46FD-B1F1-0C86DA40E443}\SETUP.EXE" -l0x9 anything
PokerStars.net-->"C:\Program Files\PokerStars.NET\PokerStarsUninstall.exe" /u:PokerStars.net
Realtek High Definition Audio Driver-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}\Setup.exe" -l0x9 -removeonly
SD Secure Module-->MsiExec.exe /X{C45F4811-31D5-4786-801D-F79CD06EDD85}
Security Update for Step By Step Interactive Training (KB898458)-->"C:\WINDOWS\$NtUninstallKB898458$\spuninst\spuninst.exe"
Security Update for Step By Step Interactive Training (KB923723)-->"C:\WINDOWS\$NtUninstallKB923723$\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB938127)-->"C:\WINDOWS\ie7updates\KB938127-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB942615)-->"C:\WINDOWS\ie7updates\KB942615-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB944533)-->"C:\WINDOWS\ie7updates\KB944533-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB950759)-->"C:\WINDOWS\ie7updates\KB950759-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB953838)-->"C:\WINDOWS\ie7updates\KB953838-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB956390)-->"C:\WINDOWS\ie7updates\KB956390-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB958215)-->"C:\WINDOWS\ie7updates\KB958215-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB960714)-->"C:\WINDOWS\ie7updates\KB960714-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB961260)-->"C:\WINDOWS\ie7updates\KB961260-IE7\spuninst\spuninst.exe"
Security Update for Windows Internet Explorer 7 (KB963027)-->"C:\WINDOWS\ie7updates\KB963027-IE7\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB952069)-->"C:\WINDOWS\$NtUninstallKB952069_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player 10 (KB917734)-->"C:\WINDOWS\$NtUninstallKB917734_WMP10$\spuninst\spuninst.exe"
Security Update for Windows Media Player 11 (KB936782)-->"C:\WINDOWS\$NtUninstallKB936782_WMP11$\spuninst\spuninst.exe"
Security Update for Windows Media Player 11 (KB954154)-->"C:\WINDOWS\$NtUninstallKB954154_WM11$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923561)-->"C:\WINDOWS\$NtUninstallKB923561$\spuninst\spuninst.exe"
Security Update for Windows XP (KB938464)-->"C:\WINDOWS\$NtUninstallKB938464$\spuninst\spuninst.exe"
Security Update for Windows XP (KB938464-v2)-->"C:\WINDOWS\$NtUninstallKB938464-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB941569)-->"C:\WINDOWS\$NtUninstallKB941569$\spuninst\spuninst.exe"
Security Update for Windows XP (KB946648)-->"C:\WINDOWS\$NtUninstallKB946648$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950760)-->"C:\WINDOWS\$NtUninstallKB950760$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950762)-->"C:\WINDOWS\$NtUninstallKB950762$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950974)-->"C:\WINDOWS\$NtUninstallKB950974$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951066)-->"C:\WINDOWS\$NtUninstallKB951066$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951376)-->"C:\WINDOWS\$NtUninstallKB951376$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951376-v2)-->"C:\WINDOWS\$NtUninstallKB951376-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951698)-->"C:\WINDOWS\$NtUninstallKB951698$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951748)-->"C:\WINDOWS\$NtUninstallKB951748$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952004)-->"C:\WINDOWS\$NtUninstallKB952004$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952954)-->"C:\WINDOWS\$NtUninstallKB952954$\spuninst\spuninst.exe"
Security Update for Windows XP (KB953839)-->"C:\WINDOWS\$NtUninstallKB953839$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954211)-->"C:\WINDOWS\$NtUninstallKB954211$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954459)-->"C:\WINDOWS\$NtUninstallKB954459$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954600)-->"C:\WINDOWS\$NtUninstallKB954600$\spuninst\spuninst.exe"
Security Update for Windows XP (KB955069)-->"C:\WINDOWS\$NtUninstallKB955069$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956391)-->"C:\WINDOWS\$NtUninstallKB956391$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956572)-->"C:\WINDOWS\$NtUninstallKB956572$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956802)-->"C:\WINDOWS\$NtUninstallKB956802$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956803)-->"C:\WINDOWS\$NtUninstallKB956803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956841)-->"C:\WINDOWS\$NtUninstallKB956841$\spuninst\spuninst.exe"
Security Update for Windows XP (KB957095)-->"C:\WINDOWS\$NtUninstallKB957095$\spuninst\spuninst.exe"
Security Update for Windows XP (KB957097)-->"C:\WINDOWS\$NtUninstallKB957097$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958644)-->"C:\WINDOWS\$NtUninstallKB958644$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958687)-->"C:\WINDOWS\$NtUninstallKB958687$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958690)-->"C:\WINDOWS\$NtUninstallKB958690$\spuninst\spuninst.exe"
Security Update for Windows XP (KB959426)-->"C:\WINDOWS\$NtUninstallKB959426$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960225)-->"C:\WINDOWS\$NtUninstallKB960225$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960715)-->"C:\WINDOWS\$NtUninstallKB960715$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960803)-->"C:\WINDOWS\$NtUninstallKB960803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961373)-->"C:\WINDOWS\$NtUninstallKB961373$\spuninst\spuninst.exe"
Sonic DLA-->MsiExec.exe /I{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}
Sonic RecordNow!-->MsiExec.exe /I{9541FED0-327F-4DF0-8B96-EF57EF622F19}
SUPERAntiSpyware Free Edition-->MsiExec.exe /X{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}
Symantec KB-DocID:2003093015493306-->MsiExec.exe /I{08C5815C-2C6E-44f8-8748-0E61BC9AFB68}
Synaptics Pointing Device Driver-->rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall
TomTom HOME-->C:\Program Files\TomTom HOME 2\Uninstall TomTom HOME.exe
TOSHIBA Assist-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{12B3A009-A080-4619-9A2A-C6DB151D8D67}\Setup.exe" -l0x9
TOSHIBA ConfigFree-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{BDD83DC9-BEE9-4654-A5DA-CC46C250088D}\Setup.exe" -l0x9 UNINSTALL
TOSHIBA Controls-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A6690C0E-B96E-4F0F-A8EB-D5B332454AC6}\Setup.exe" -l0x9 UNINSTALL
TOSHIBA Hotkey Utility-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{64DD71BC-3109-4C88-9AD3-D5422644B722}\Setup.exe" -l0x9
TOSHIBA PC Diagnostic Tool-->C:\WINDOWS\IsUninst.exe -f"C:\Program Files\TOSHIBA\PCDiag\Uninst.isu"
TOSHIBA Power Saver-->C:\WINDOWS\IsUninst.exe -f"C:\Program Files\TOSHIBA\Power Saver\Uninst.isu" -c"C:\WINDOWS\system32\TPSDel.dll"
TOSHIBA SD Memory Card Format-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{48CF9A66-5F03-4025-ABD0-B3A3FA095A59}\Setup.exe"
TOSHIBA Software Modem-->Tosmreg -U
TOSHIBA Speech System Applications-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}\Setup.exe" -l0x9
TOSHIBA Speech System SR Engine(U.S.) Version1.0-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{008D69EB-70FF-46AB-9C75-924620DF191A}\Setup.exe" -l0x9 UNINSTALL
TOSHIBA Speech System TTS Engine(U.S.) Version1.0-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}\Setup.exe" -l0x9
TOSHIBA TouchPad ON/Off Utility-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{69BE47C2-36FE-4397-8199-85D8EAE69982}\Setup.exe" -l0x9
TOSHIBA Utilities-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{78C68CB9-3DF5-44F3-AB9D-FA305C5EB85C}\Setup.exe" -l0x9
TOSHIBA Virtual Sound-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{8B12BA86-ADAC-4BA6-B441-FFC591087252}\Setup.exe" /uninstall
TOSHIBA Zooming Utility-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{64212898-097F-4F3F-AECA-6D34A7EF82DF}\Setup.exe"
Update for Windows Internet Explorer 8 (KB968220)-->"C:\WINDOWS\ie8updates\KB968220-IE8\spuninst\spuninst.exe"
Update for Windows XP (KB951072-v2)-->"C:\WINDOWS\$NtUninstallKB951072-v2$\spuninst\spuninst.exe"
Update for Windows XP (KB951978)-->"C:\WINDOWS\$NtUninstallKB951978$\spuninst\spuninst.exe"
Update for Windows XP (KB955839)-->"C:\WINDOWS\$NtUninstallKB955839$\spuninst\spuninst.exe"
Update for Windows XP (KB967715)-->"C:\WINDOWS\$NtUninstallKB967715$\spuninst\spuninst.exe"
URGE-->MsiExec.exe /I{8BBF6DFD-0AD9-43A7-9FBD-BF065E3866AF}
VC_MergeModuleToMSI-->MsiExec.exe /I{900A92BA-19EF-4A34-86CF-7B6C85BDD971}
Vodafone Mobile Connect-->MsiExec.exe /I{FC0C3F31-6D61-4A96-944D-4CE1F865D85E}
Windows Driver Package - Nokia (WUDFRd) WPD (03/19/2007 6.83.31.1)-->C:\PROGRA~1\DIFX\D6ACC4BE676423A2B130B78A4B627FC457D98997\dpinst.exe /u C:\WINDOWS\system32\DRVSTORE\pccswpddri_039E7E24575DBAE6A389611AF28F4EB97729D33E\pccswpddriver.inf
Windows Driver Package - Nokia Modem (02/15/2007 3.1)-->C:\PROGRA~1\DIFX\D6ACC4BE676423A2B130B78A4B627FC457D98997\dpinst.exe /u C:\WINDOWS\system32\DRVSTORE\pccs_bluet_8B37DC72918CCD58A6EC20373AF6242B037A293B\pccs_bluetooth.inf
Windows Driver Package - Nokia Modem (11/03/2006 6.82.0.1)-->C:\PROGRA~1\DIFX\270581355A767BF1\dpinst.exe /u C:\WINDOWS\system32\DRVSTORE\nokbtmdm_4EFFAAE27A08EDFDE145390033D8EF099DA65567\nokbtmdm.inf
Windows Internet Explorer 8-->"C:\WINDOWS\ie8\spuninst\spuninst.exe"
Windows Media Format 11 runtime-->"C:\Program Files\Windows Media Player\wmsetsdk.exe" /UninstallAll
Windows Media Format 11 runtime-->"C:\WINDOWS\$NtUninstallWMFDist11$\spuninst\spuninst.exe"
Windows Media Player 11-->"C:\Program Files\Windows Media Player\Setup_wm.exe" /Uninstall
Windows Media Player 11-->"C:\WINDOWS\$NtUninstallwmp11$\spuninst\spuninst.exe"
Windows XP Service Pack 3-->"C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe"
XoftSpySE-->C:\Program Files\XoftSpySE\uninstall.exe
Yahoo! Toolbar-->C:\PROGRA~1\Yahoo!\Common\UNYT_W~1.EXE

======Hosts File======

200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com
200.124.131.116 casinocontroller.com

======Security center information======

AV: Norton AntiVirus

======System event log======

Computer Name: YOUR-B22724C4DF
Event Code: 240
Message: A request to suspend power was denied by MobileConnect.e.

Record Number: 14071
Source Name: Win32k
Time Written: 20090425132525.000000+570
Event Type: warning
User:

Computer Name: YOUR-B22724C4DF
Event Code: 7024
Message: The Routing and Remote Access service terminated with service-specific error 2147483720 (0x80000048).

Record Number: 14054
Source Name: Service Control Manager
Time Written: 20090425124048.000000+570
Event Type: error
User:

Computer Name: YOUR-B22724C4DF
Event Code: 240
Message: A request to suspend power was denied by update.exe.

Record Number: 14031
Source Name: Win32k
Time Written: 20090425123510.000000+570
Event Type: warning
User:

Computer Name: YOUR-B22724C4DF
Event Code: 7024
Message: The Routing and Remote Access service terminated with service-specific error 2147483720 (0x80000048).

Record Number: 14014
Source Name: Service Control Manager
Time Written: 20090425111214.000000+570
Event Type: error
User:

Computer Name: YOUR-B22724C4DF
Event Code: 7024
Message: The Routing and Remote Access service terminated with service-specific error 2147483720 (0x80000048).

Record Number: 13990
Source Name: Service Control Manager
Time Written: 20090423050644.000000+570
Event Type: error
User:

=====Application event log=====

Computer Name: YOUR-B22724C4DF
Event Code: 1002
Message: Hanging application casino.exe, version 8.2.0.58, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Record Number: 15408
Source Name: Application Hang
Time Written: 20090214184423.000000+630
Event Type: error
User:

Computer Name: YOUR-B22724C4DF
Event Code: 1000
Message: Faulting application psqltray.exe, version 5.4.0.2934, faulting module unknown, version 0.0.0.0, fault address 0x0112d8a8.

Record Number: 15377
Source Name: Application Error
Time Written: 20090213233821.000000+630
Event Type: error
User:

Computer Name: YOUR-B22724C4DF
Event Code: 1000
Message: Faulting application casinogame.exe, version 15.0.0.2345, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x0001b1fa.

Record Number: 15285
Source Name: Application Error
Time Written: 20090211122830.000000+630
Event Type: error
User:

Computer Name: YOUR-B22724C4DF
Event Code: 1
Message:
Record Number: 15239
Source Name: nview_info
Time Written: 20090210123722.000000+630
Event Type: error
User:

Computer Name: YOUR-B22724C4DF
Event Code: 1002
Message: Hanging application casinogame.exe, version 15.0.0.2345, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Record Number: 15208
Source Name: Application Hang
Time Written: 20090209161508.000000+630
Event Type: error
User:

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"Path"=C:\Program Files\PC Connectivity Solution\;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem
"windir"=%SystemRoot%
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"PROCESSOR_ARCHITECTURE"=x86
"PROCESSOR_LEVEL"=6
"PROCESSOR_IDENTIFIER"=x86 Family 6 Model 15 Stepping 6, GenuineIntel
"PROCESSOR_REVISION"=0f06
"NUMBER_OF_PROCESSORS"=2
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP

-----------------EOF-----------------

#4 sundavis

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Posted 17 May 2009 - 07:14 AM

Hi nonna,



I can't see RIST log txt, only the info txt posted. Please remember to post fresh RIST log txt in your next reply. Thanks

I also notice there are some unwanted programs installed in your system. Those unwanted programs are sometimes malware related or potential hazard to your security. You're well advised to remove them.

Click Start > Settings > Control Panel.
In Control Panel, double-click Add or Remove Programs.
In Add or Remove Programs, highlight

Pacific Poker
PokerStars.net


and click on Change/Remove to remove it.


Step1

Please download HostsXpert 4.2

Extract (unzip) HostsXpert.zip to a permanent folder on your hard drive such as C:\HostsXpert
Double-click HostsXpert.exe to run the program
Click "Make Hosts Writable?" in the upper right corner .
Click Restore Microsoft's Hosts file and then click OK.
Click the X to exit the program.
Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.


Step2


Older versions Java have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 13...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) the following Java Runtime Environment (JRE or J2SE) in the name, and the following update:
    • J2SE Runtime Environment 5.0 Update
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u13-windows-i586-p.exe to install the newest version.

Step3


Let's clean some temp files. Please do the following:

Please download ATF Cleaner by Atribune.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.


If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.


Step4


Please do an online scan with Kaspersky Online Scanner.
  • Please go to Kaspersky Online Scanner and perform an online antivirus scan.
  • Click Accept button on the "Requirements and limitations".
  • When Java warning " The applcation digital signature has been verified. Do you want to run the application " appears, Click on "Run" button.
  • It will be Downloading and installing the program and Updating the database.
  • When Updating the database have finished, click on Settings.
  • Make sure all boxes are checked. then click on the Save button.
  • Click on My Computer under Scan menu. It will start scanning, so be patient and let it run.
  • Once the scan is completed, Click on View Scan Report.
  • You may see a list of infected items over there. Click on Save Report As.
  • Click "Desktop" , Name the file as "KAS", Change the Files of type to Text file (.txt) and Click on Save button.
  • Please post the contents in your next reply.
  • You can refer to this animation
Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.



Please post back the logs in your next reply.

1.KAS Scan Report
2.RSIT log.txt and info.txt. (Before running RIST, please delete the folder in C:\rist)

Tell me how your pc is running now.

#5 nonna

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Posted 17 May 2009 - 07:47 AM

Hi Sundavis,

Thanks for responding again.

How do you know that a site is a potential danger, my son will be devasted if I have to remove pacific poker!

Also I am not sure what this means or what I am supposed to do, I am not an advanced user, but I'm learning.

[b]Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.

I will await your response before continuing.

Many thanks

Nonna

#6 nonna

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Posted 17 May 2009 - 08:00 AM

Also Sundavis,

I am not sure which JAva to download there are too many and I am having trouble deciding which one is it this one:

Java SE Runtime Environment (JRE)
JRE 6 Update 13
This release includes several key security updates, the highly anticipated 64-bit Java Plug-In (for 64-bit browsers only), Windows Server 2008 support, and performance improvements of Java and JavaFX applications. Learn more

This seems like its just an update?

Cheers

Nonna

#7 sundavis

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Posted 17 May 2009 - 09:13 AM

Hi nonna,


How do you know that a site is a potential danger


http://www.bleepingcomputer.com/uninstall/...ific-Poker.html

http://www.bleepingcomputer.com/uninstall/...PokerStars.html

You can make a good decision. :) The legit and safe pokers are such as Absolute Poker, Ladbrokes Poker, and Titan_Poker.

If you were using a custom Hosts file you will need to replace any of those entries yourself


You can ignore this one. Someone may use MVPS Hosts file replacing the current HOSTS file due to more protection.

JRE 6 Update 13
This release includes several key security updates, the highly anticipated 64-bit Java Plug-In (for 64-bit browsers only), Windows Server 2008 support, and performance improvements of Java and JavaFX applications


Yes, this one is correct. :thumbup2:

Edited by sundavis, 17 May 2009 - 09:27 AM.


#8 nonna

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Posted 17 May 2009 - 10:36 AM

Hi Sundavis :)

I don't want to remove all of these without checking first with a professional, my hands are shaking just thinking about it.

These are all the Java programs in Remove/Add Programs, do I uninstall them all?

J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v 1.4.4_02
Java Web Start
Java ™6 Update 2
Jave ™SE Runtime Environment Update 1


Also thanks for the info on Pacific Poker & Poker Stars - they're gone - uninstalled. Thanks for letting me know some legitimate sites I have passed them onto my son.

Many thanks again

Nonna

:thumbup2:

#9 sundavis

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Posted 17 May 2009 - 12:34 PM

J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v 1.4.4_02
Java Web Start
Java ™6 Update 2
Jave ™SE Runtime Environment Update 1


Yes, remove them completely. :thumbup2:

#10 sundavis

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Posted 21 May 2009 - 11:09 PM

Hi nonna,


How things went?Still with us? :thumbup2:

#11 nonna

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Posted 22 May 2009 - 12:25 AM

Hi Sundavis

Yes I'm still with you but posting other posts trying now to fix my computer.

My son's computer is better got rid of the nasty virus and he was so happy. Still needs some maintenance but that will happen over time he knows now what he needs to do re anti-virus and anti-spyware and malware checks.

So you can close the books on this post, well done and thanks for you help, I could not have done it without your responses.

Now I back to trying to solve my computer and it's never ending problems.

Cheers Sundavis

Nonna

#12 sundavis

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Posted 22 May 2009 - 01:06 AM

Hi nonna,



Great to hear thingy are sorted out. If you have no remaining issues on your son pc, let's do some tidy up.

Step1
  • Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.
Remember to delete tools and all the logs we have used.

Now that your system is clean, kindly follow these simple steps in order to keep your computer clean and secure:
  • Update your antivirus programs

    Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system. You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check

  • Flush System Restore---Don't forget it.

    Please go to Windows XP System Restore Guide

    Flush system restore points as instructed on Windows XP System Restore Guide. The infected files in SR would be removed automatically

    NOTE: only do this ONCE,not on a regular basis

  • Update your Your Adobe Acrobat Reader

    Old versions may render vulnerabilities that malware can use to infect your system. Please download Adobe Reader 9 to your desktop.
    Uninstall the old Adobe Reader from Start > Control Panel > Add/Remove Programs. Install the new one.

  • Install a-squared Free -a-squared free is a product from Emsi Software provided free for private use that can detect and remove a variety of malicious software. If you have a dialup internet connection, you may also like to install a-squared Anti-Dialer which provides some real time protection against premium rate dialers

    A tutorial on installing & using this product can be found here:

    Clean your PC with a-squared Free

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Please check out Tony Klein's article "How did I get infected in the first place?"
Read some information Here how to prevent Malware.


Glad to be of help. Safe surfing!!

#13 nonna

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Posted 22 May 2009 - 02:24 AM

thanks sundavis you have been absolutely awesome!!!!!

I am just a little unsure of what you mean by Flush System Restore.

I read the Windows XP System Restore Guide but that just showed me how to use System Restore and all the uses for it which I already knew. I was looking for a part to Flush System Restore how do I do that?

Much appreciated once again

Nonna

#14 sundavis

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Posted 22 May 2009 - 03:35 AM

Hi nonna,


System Restore is meant for Flush System Restore. We need a fresh system restore point. so just Flush it though. :thumbup2: or you may do the follwoing:


Turn off System Restore
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Check Turn off System Restore.
  • Click Apply, and then click OK.
Turn ON System Restore
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • UN-Check *Turn off System Restore*.
  • Click Apply, and then click OK.
This will remove all restore points and make a new one.

#15 sundavis

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Posted 28 May 2009 - 02:16 AM

Since this issue appears resolved ... this Topic is closed. Glad we could help.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic




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