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Random power-off during installation of XP Home


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#1 kzb

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Posted 17 May 2009 - 02:41 AM

Hello,
Upon investigations through able experts in one BC forum, I was advised to format HDD and re-install OS since my laptop (HP Pavillion 8000) had a backroom trojan infection.

1. Tried to re-install (Repair option).
2. During the process, it deleted all the dlls and system files -> Copied them from the OS DVD -> Just after 100% was copied, as it was about to install, it appeared as if someone just pulled the plug.
3. Tried again -> but each time, it was not even going so far as the last time...i.e. it was powering-off randomly.
4. Now the machine can not boot anyway saying that it missing some hal.dll

I am just unable to understand why it is powering-off so erratically and what is now the remedy for this issue?

Would be grateful for any help / suggestions to take me out of this crisis.

Thanks...kzb

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#2 hamluis

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Posted 17 May 2009 - 12:04 PM

I would run a diagnostic on the hard drive in question.

A damaged hard drive might prevent files from properly installing.

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

If you are saying that the system powers off...before it can complete copying files to memory...then I would also run diagnostics on the RAM installed.

MemTest Manual - http://hcidesign.com/memtest/manual.html

Memtest86.com - Memory Diagnostic - http://www.memtest86.com/

Then again...it could be your PSU which is responsible...as well as other suspects.

The hal.dll message relates to your current install (minus the repair which will replace any missing or damaged system files, including hal.dll).

Missing Hal.dll - Missing Or Corrupt Hal.dll Error Message in Windows XP - Fix Hal.dll - http://pcsupport.about.com/od/findbyerrorm...ssinghaldll.htm

Missing Windows hal.dll file - http://www.computerhope.com/issues/ch000490.htm

Louis

#3 Rockerz

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Posted 17 May 2009 - 01:12 PM

Its definitely a problem of Memory,
If you have 2 Memory chips then try doing the installation with 1 memory installed,
One of the memory chip/module might be not working properly...

Check the CPU fan if it is working or not

#4 kzb

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Posted 17 May 2009 - 03:24 PM

Thanks Louis and Rockerz for your kind response.

Louis,

* memtest86.com is going to some page that says "Great success !! Apache is working on your cPanel® and WHM™ Server". Tried other sources. Appears to be in memtest86.org (URL - http://www.memtest.org/#downcode). Here one can download the file by which one can test..here i did not understand what to do.
* http://hcidesign.com/memtest/manual.html - points to some software memtest.exe, which i am yet to run. Wanted to chk with you if this is what you wanted me to run.
* system found the HAL.DLL when I did the dir hal.dll / s at the dos prompt. So i guess it exists.

Rockerz,
* I don't know how many memory chips are there...moreover pls. advise me how to try the installation with one chip installed.(assuming if there are more than 1 chips...how do I know that ?)
* CPU fan is working fine

Awaiting responses from you pls...thanks again...kzb

#5 hamluis

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Posted 17 May 2009 - 04:43 PM

Sorry about the bad link, there have been some Web changes I was unaware of.

The purpose of the Memtest file...is to enable a diagnostic of your RAM/memory installed.
Regarding the hal.dll file...did you read the links I provided on such?

It doesn't matter if the file is there...if it's damaged/corrupt. Either way, Windows will see it as a problem.

http://www.memtest.org/#downiso

Download the bootable .iso file in .zip format. Then extract the .iso file from the .zip file...and burn that to CD, using a program such as Active@ ISO Burner - http://www.ntfs.com/iso_burner_free.htm (must be downloaded and installed). The iso-burning program will facilitate the creation of a bootable CD containing the memtest file.

To run Memtest...turn off the system...change the boot order in the BIOS so that it boots from the CD/DVD drive (not the hard drive)...put the Memtest CD in the optical drive tray...save the BIOS settings by hitting F10.

System reboots, system boots from CD, RAM diagnostic starts to run.

It's probably best to let this run for a minimum of 1 hour, I'd suggest about 2.5 hours is the time that a complete diagnostic should take (if you have no errors reflected.)

If you have errors reflected during this diagnostic...write down all data reflected onscreen at that point. If your RAM is good, there should be no errors.

Louis

#6 kzb

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Posted 17 May 2009 - 11:33 PM

Many thanx Louis for your response. I did read the link you provided.
I will do as you have advised for memtest86 to do.
Meanwhile I did the memtest as you provided in the other link. That test showed zero errors for the portion it tested...left it overnight to run. Pls. see the screenshot attached in a pdf form.

Thanks again...kzb

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#7 kzb

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Posted 19 May 2009 - 12:46 AM

Hi Louis,

I made a bootable CD from memtest86+ -> started the test -> as in the past for installation, the laptop just powered-off...for the first time, it ran for 10 mins, the next time it ran for less and the next time even lesser...it just switches-off with a click. The longer the gap between two operations, the longer it runs...however the machine is not getting over-heated.
For the time it ran, it did not show any errors...and the previous memory test of which i sent a pdf showing the result screen, also ran without giving any error.
Pls. advise.

Thanks
kzb

Edited by kzb, 19 May 2009 - 12:48 AM.


#8 hamluis

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Posted 19 May 2009 - 07:40 AM

I don't know much about laptops...but if this were a desktop with random power off situations...I'd guess that it's a power supply issue.

When is the last time that this system performed as it should?

Louis

#9 kzb

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Posted 19 May 2009 - 11:39 AM

There is no problem when i would run it in normal mode. Problem comes only when I try to install Windows XP or even when it was performing the memtest86.
Somehow, it just powers-off with a click...as if someone would have pulled the plug.

Thanks...kzb

#10 kzb

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Posted 22 May 2009 - 02:10 AM

Is there anyone who could suggest / help pls. ?




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