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Not responding is just one symptom


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#1 RngrMark

RngrMark

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Posted 17 May 2009 - 12:04 AM

First post so if I'm in the wrong place forgive me. And above all "Thank you" in advance. Programs stop responding, can't update drivers, Prob reports and solutions doesn't work, windows update doesn't work, event viewer has a task image corrupt error(something to do with WMI), But first of all the, not responding thing is also a runs only one time deal. I can install a program(mainly anti-virus or malware programs) run it once but the next time it either freezes, doesn't respond, or yes, even dissappeared. No way to do system recovery because my hidden drive or what ever it is is also missing and my CD Rom drime is no longer recog. Guys I'm at wits end and so is Gateway. Help me please!!

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#2 Orange Blossom

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Posted 17 May 2009 - 03:18 PM

Hello RngrMark,

These issues are possibly related to the infection you are experiencing and which you posted about here: http://www.bleepingcomputer.com/forums/t/227578/w32virutasc/

Because you have this log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible

To avoid confusion, I am closing this topic. Good luck with your log.

If you are still experiencing this issues once you have been declared clean, then send a PM to a moderator to reopen this topic.

Orange Blossom :huh:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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