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IE question


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9 replies to this topic

#1 Cristy13

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Posted 16 May 2009 - 09:32 PM

I just bought a new HP computer with Windows Vista and I don't know what version of Internet Explorer is installed, much less how to change it (IE does not appear in the list of programs in the control panel). If it is IE8 then I would like to change to IE7. I had IE7 on my old computer, and have seen where some programs--like HP Smart Web Printing--do not work on IE8. In fact when I installed Smart Web Printing I could not access it; then after a few minutes my screen started going blank (white). I would restart but it would do the same thing repeatedly. I called HP and they had me do a system restore to before I installed the Smart Web software, saying that it was most likely causing the problem. I feel that was correct as I have not had that problem since then. However, I really would like to have Smart Web Printing as I find it very useful, and for other reasons I would really rather have IE7. How can I find out, and then change it if need be?

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#2 Tiscon

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Posted 17 May 2009 - 10:24 AM

Hi, If you have your Menu Bar selected

you can press Help and click About Internet Explorer it should tell what version you are using.


Hope this helps Tiscon

#3 Cristy13

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Posted 18 May 2009 - 12:46 AM

Thanks, I did that and found out I actually do have IE7. So why can't I properly install and access Smart Web Printing? I'm more confused than ever! :huh:

#4 Tiscon

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Posted 18 May 2009 - 04:00 AM

Have you installed HP Smart Web Printing program for Vista :huh: - if you haven't you can find it here:

http://h10025.www1.hp.com/ewfrf/wc/softwar...lc=en&cc=us

Tiscon

Edited by Tiscon, 18 May 2009 - 04:02 AM.


#5 Cristy13

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Posted 18 May 2009 - 07:16 AM

That page is exactly where I installed it from, and it caused my whole computer to crash. After the install and before the crash, I still was not able to access Smart Web Printing even though it claimed to have installed successfully.

#6 Tiscon

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Posted 22 May 2009 - 06:43 AM

Are you using Vista 64-bit? If you are HP Smart Web Printing isn't compatible it will only work on 32-bit.

Tiscon

#7 Cristy13

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Posted 23 May 2009 - 10:30 PM

Well, thanks again for your reply; but I have Vista 32-bit, and still it won't work.

#8 Tiscon

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Posted 25 May 2009 - 04:10 AM

Have you tried uninstalling HP Smart Web Printing and then re-installing it - if you have I would uninstall it again then have a cleanup with CCleaner - reboot then download the program again making sure you get the Vista version an re-install again. And keep your fingers crossed.

Tiscon

#9 Guest_The weatherman_*

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Posted 25 May 2009 - 09:58 AM

I would uninstall it again then have a cleanup with CCleaner


Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

• Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.Regards,

The weatherman

#10 Tiscon

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Posted 26 May 2009 - 04:40 AM

Sorry didn't mean to tread on anybodys toes and upset anybody :huh: - CCleaner has never caused any problems here - It is a good free program for cleaning temp files etc. as well as the registry - If you do decide to clean the registry it asks you do you want to save the registry before it cleans so that you can easily revert if needed.

Tiscon




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