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Mysterious reboots


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#1 loonar_rover

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Posted 16 May 2009 - 01:33 PM

This computer is virus-free and malware-free, but mysteriously reboots at random intervals. It doesn't seem to matter whether the computer is busy or not; it's left on overnight and several reboots occur even then (as indicated in the event logs). Before I start tearing apart the hardware I'd like to ensure that the computer hasn't been hijacked. Here's the dds log:


DDS (Ver_09-05-14.01) - FAT32x86
Run by Gladys at 11:23:08.75 on Sat 05/16/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1982.1441 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
SVCHOST.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
SVCHOST.EXE
SVCHOST.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\EZBackitup\EZBkuptray.exe
C:\Program Files\Volumouse\volumouse.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\WizMouse\WizMouse.exe
C:\My Downloaded Files\Windows Process Explorer\procexp.exe
C:\Documents and Settings\Gladys\Application Data\Map Maker\MMManager.exe
C:\Program Files\Disk Tray\DiskTray.exe
SVCHOST.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Raxco\PerfectDisk10\PDAgent.exe
C:\Program Files\Macrium\Reflect\ReflectService.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\UPHClean\uphclean.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
\\Solomon\C\My Downloaded Files\Hijack This\hijackthis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Gladys\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://gilnet.us/richard/search.htm
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [EZBack-it-up Tray Scheduler] c:\program files\ezbackitup\EZBkuptray.exe
uRun: [$Volumouse$] "c:\program files\volumouse\volumouse.exe" /nodlg
uRun: [WizMouse] "c:\program files\wizmouse\WizMouse.exe"
mRun: [NvCplDaemon] "c:\windows\system32\rundll32.exe" c:\windows\system32\NvCpl.dll,NvStartup
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
StartupFolder: c:\docume~1\gladys\startm~1\programs\startup\window~1.lnk - c:\my downloaded files\windows process explorer\procexp.exe
StartupFolder: c:\docume~1\gladys\startm~1\programs\startup\sunclo~1.lnk - c:\documents and settings\gladys\application data\map maker\MMManager.exe
StartupFolder: c:\docume~1\gladys\startm~1\programs\startup\disktr~1.lnk - c:\program files\disk tray\DiskTray.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228754950312
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1238567200734
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
TCP: {FE871F9E-2616-4168-9B85-AEDADFE23D87} = 208.67.222.222,208.67.220.220
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\gladys\applic~1\mozilla\firefox\profiles\zvo0y52t.default\
FF - prefs.js: browser.startup.homepage - hxxp://gilnet.us/richard/search.htm
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npagent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll

============= SERVICES / DRIVERS ===============

R0 crpf;crpf;c:\windows\system32\drivers\crpf.sys [2009-4-16 36624]
R0 csdf;cdsf;c:\windows\system32\drivers\csdf.sys [2009-4-16 39440]
R0 pssnap;Paramount Software Snapshot Filter;c:\windows\system32\drivers\pssnap.sys [2008-5-20 15328]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-5-14 325896]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-5-14 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-5-14 108552]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-3-23 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-3-23 72944]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-5-14 908568]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-5-14 298776]
R2 ReflectService;Macrium Reflect Image Mounting Service;c:\program files\macrium\reflect\ReflectService.exe [2008-8-6 216032]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-3-23 7408]
S3 wind502u;Motorola Wireless USB Adapter WU830G Windows Driver;c:\windows\system32\drivers\wind502u.sys [2009-2-10 336256]

=============== Created Last 30 ================

2009-05-16 10:56 <DIR> --d----- c:\program files\a-squared HiJackFree
2009-05-15 12:07 <DIR> --d----- c:\program files\PowerQuest
2009-05-14 12:34 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-05-14 12:34 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-05-14 12:34 325,896 a------- c:\windows\system32\drivers\avgldx86.sys
2009-05-14 12:34 <DIR> --d----- c:\windows\system32\drivers\Avg
2009-05-13 10:24 <DIR> --d----- c:\windows\SxsCaPendDel
2009-05-13 08:30 <DIR> --d----- c:\docume~1\gladys\applic~1\Malwarebytes
2009-05-13 08:30 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-13 08:30 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-13 08:30 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-13 08:30 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-05-11 10:59 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVS4YOU
2009-05-11 10:58 <DIR> --d----- c:\program files\common files\AVSMedia
2009-05-11 10:58 <DIR> --d----- c:\program files\AVS4YOU
2009-05-11 08:22 <DIR> --d----- c:\docume~1\gladys\applic~1\Costco Photo Viewer US
2009-05-10 21:41 <DIR> --d----- c:\program files\Netflix
2009-05-04 08:22 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-04-22 22:19 <DIR> --d-h--- c:\windows\PIF
2009-04-20 11:04 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Macrium
2009-04-20 11:03 <DIR> --d----- c:\program files\Macrium
2009-04-16 15:45 36,624 a------- c:\windows\system32\drivers\crpf.sys
2009-04-16 15:45 39,440 a------- c:\windows\system32\drivers\csdf.sys
2009-04-16 15:45 7,928 a------- c:\windows\system32\cnat.exe
2009-04-16 15:45 <DIR> --d----- c:\program files\COMODO

==================== Find3M ====================

2009-04-24 22:30 102,400 -------- c:\windows\system32\dllcache\iecompat.dll
2009-04-06 13:32 1,563,008 a------- c:\windows\WRSetup.dll
2009-03-27 19:12 499,712 a------- c:\windows\system32\msvcp71.dll
2009-03-27 19:12 348,160 a------- c:\windows\system32\msvcr71.dll
2009-03-27 18:58 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-21 07:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-08 14:09 638,816 a------- c:\windows\system32\dllcache\iexplore.exe
2009-03-08 14:09 391,536 a------- c:\windows\system32\dllcache\iedkcs32.dll
2009-03-08 04:41 5,937,152 a------- c:\windows\system32\dllcache\mshtml.dll
2009-03-08 04:39 11,063,808 a------- c:\windows\system32\dllcache\ieframe.dll
2009-03-08 04:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 04:34 914,944 a------- c:\windows\system32\dllcache\wininet.dll
2009-03-08 04:34 1,206,784 a------- c:\windows\system32\dllcache\urlmon.dll
2009-03-08 04:34 236,544 a------- c:\windows\system32\dllcache\webcheck.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\dllcache\licmgr10.dll
2009-03-08 04:34 105,984 a------- c:\windows\system32\dllcache\url.dll
2009-03-08 04:34 193,536 a------- c:\windows\system32\dllcache\msrating.dll
2009-03-08 04:34 109,568 a------- c:\windows\system32\dllcache\occache.dll
2009-03-08 04:33 759,296 a------- c:\windows\system32\dllcache\VGX.dll
2009-03-08 04:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 04:33 18,944 -------- c:\windows\system32\dllcache\corpol.dll
2009-03-08 04:33 25,600 a------- c:\windows\system32\dllcache\jsproxy.dll
2009-03-08 04:33 726,528 a------- c:\windows\system32\dllcache\jscript.dll
2009-03-08 04:33 229,376 a------- c:\windows\system32\dllcache\ieaksie.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 04:33 420,352 a------- c:\windows\system32\dllcache\vbscript.dll
2009-03-08 04:33 125,952 a------- c:\windows\system32\dllcache\ieakeng.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\dllcache\admparse.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 04:32 173,056 a------- c:\windows\system32\dllcache\ie4uinit.exe
2009-03-08 04:32 163,840 a------- c:\windows\system32\dllcache\ieakui.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\dllcache\iesetup.dll
2009-03-08 04:32 55,808 a------- c:\windows\system32\dllcache\iernonce.dll
2009-03-08 04:32 128,512 a------- c:\windows\system32\dllcache\advpack.dll
2009-03-08 04:32 94,720 a------- c:\windows\system32\dllcache\inseng.dll
2009-03-08 04:32 594,432 a------- c:\windows\system32\dllcache\msfeeds.dll
2009-03-08 04:32 1,985,024 a------- c:\windows\system32\dllcache\iertutil.dll
2009-03-08 04:32 611,840 a------- c:\windows\system32\dllcache\mstime.dll
2009-03-08 04:24 68,608 a------- c:\windows\system32\dllcache\hmmapi.dll
2009-03-08 04:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-08 04:22 156,160 a------- c:\windows\system32\dllcache\msls31.dll
2009-03-08 04:11 445,952 a------- c:\windows\system32\dllcache\ieapfltr.dll
2009-03-06 07:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-06 07:22 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2008-08-28 13:35 24 a------- c:\documents and settings\gladys\jagex_runescape_preferences.dat
2008-05-09 09:02 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008050920080510\index.dat

============= FINISH: 11:23:24.51 ===============

Attached Files



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#2 Orange Blossom

Orange Blossom

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Posted 30 May 2009 - 01:25 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 loonar_rover

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Posted 31 May 2009 - 07:54 PM

This problem turned out to be caused by a bad memory stick. There were two 1G DDR2 memory sticks installed, one of which was failing enough to cause periodic reboots but yet not bad enough to prevent the computer from running most of the time. I discovered the problem by running the "Memtest" memory diagnostic tool. As soon as the bad stick was removed, Memtest ran perfectly and I'm presuming that my computer will do the same.

#4 Orange Blossom

Orange Blossom

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Posted 31 May 2009 - 11:00 PM

Hello

Thank you for posting back. I'm glad that your computer problems have been fixed. Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please Start a new topic.

Happy computing,

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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