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bad virus


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7 replies to this topic

#1 Darbyo

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Posted 16 May 2009 - 12:35 PM

i picked up this virus today, and its way worse than any ive had in the past. the main problem is it isnt allowing me to open any files or programs. immediately after it opens, it gets closed.. it put a button down on my toolbar that is called system security version 4.51, and it keeps popping up bubbles telling me my computer is infected and that i should download their software, which of course i dont. the button is a yellow shield with black stripes if that helps. one of the bubbles says "warning, application cannot be executed. the flie DLACTRLW.EXE is infected. please activate your antivirus software." and this pops up every time i try and open a file. i would try and run my antivirus programs, but obviously i cant open them.. i tried to download and install mbam, because i saw it advised on another forum, but i cant install it before its closed out.
i would try and start my computer in safe mode, but do to some hardware issues (whole different problem), my keyboard/mouse dont turn on untill after that screen passes on the boot up. if there is a command i could type in once my computer is started that would put it in safe mode, that would help a ton im sure, but i dont know of any.
if anyone has any helpfull input, it would be greatly appreciated :/

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#2 garmanma

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Posted 16 May 2009 - 09:16 PM

Can you open Task Manager and in the Applications window end all of the running tasks
Then start a new task and type explorer.exe
If you can do that you should be able to run Mbam
Mark
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why won't my laptop work?

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#3 Darbyo

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Posted 18 May 2009 - 08:18 AM

i cant do anything in the task manager, because as soon as its opened, its closed again.

#4 garmanma

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Posted 18 May 2009 - 06:24 PM

Is this a laptop?
If it is can you use and external mouse and keyboard?
Are you able to access the BIOS?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#5 Darbyo

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Posted 18 May 2009 - 10:18 PM

Nope, it's a regular desktop. And I'm sorry but I'm not sure what BIOS is. I've heard it used a few times before, but never knew what it was.

#6 garmanma

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Posted 19 May 2009 - 03:52 PM

Accessing the BIOS is similar to getting into safe mode, but instead of tapping the F8 key, you tap the Delete key
Once in the BIOS you maneuver around using the arrow keys
Please explain why you cannot access safemode
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#7 Darbyo

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Posted 20 May 2009 - 12:22 PM

so i figured out my hardware issue, which enabled me to get to safe mode. i downloaded and did a quick scan with mbam, and it has removed all evidence of the viruses. im about to run the whole scan, but this is what it came out with.


Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

5/20/2009 12:14:11 PM
mbam-log-2009-05-20 (12-14-07).txt

Scan type: Quick Scan
Objects scanned: 85302
Time elapsed: 5 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 2
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{bbd4551a-9b23-41cd-9bcd-818aa2da7b63} (Trojan.Vundo.H) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{bbd4551a-9b23-41cd-9bcd-818aa2da7b63} (Trojan.Vundo.H) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{85e06077-c824-43d0-a8dc-5efb17bc348a} (Adware.Zango) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{90b5a95a-afd5-4d11-b9bd-a69d53d22226} (Adware.Hotbar) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8109fd3d-d891-4f80-8339-50a4913ace6f} (Adware.Zango) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\13325314 (Rogue.Multiple.H) -> No action taken.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\ (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> No action taken.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\13325314 (Rogue.Multiple.H) -> No action taken.
C:\Program Files\Common Files\DriveCleaner 2006 Free (Rogue.DriveCleaner) -> No action taken.

Files Infected:
C:\Documents and Settings\All Users\Application Data\13325314\13325314.exe (Rogue.Multiple.H) -> No action taken.
C:\Documents and Settings\All Users\Application Data\13325314\13325314.glu (Rogue.Multiple.H) -> No action taken.
C:\Documents and Settings\All Users\Application Data\13325314\pc13325314cnf (Rogue.Multiple.H) -> No action taken.
C:\Documents and Settings\All Users\Application Data\13325314\pc13325314ins (Rogue.Multiple.H) -> No action taken.
C:\WINDOWS\system32\ClickToFindandFixErrors_4.ico (Malware.Trace) -> No action taken.

#8 garmanma

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Posted 20 May 2009 - 07:54 PM

Mbam should be run in normal mode if possible
Are you following this part of the instructions?

[*]When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
[*]Click OK to close the message box and continue with the removal process.
[/list]Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
---------------------------------


Please reboot the computer, update mbam and run a Full scan and post the results


Then run SAS


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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