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My Google search results get rediretced. (Packed.Generic.200).


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9 replies to this topic

#1 Phil2

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Posted 16 May 2009 - 06:07 AM

When I type in to Google and click on links it brings up I get redirected somewhere else.

My Norton security programme picked up the problem but it couldn't get rid of. It's called: "Packed.Generic.200". The scans say seven places are infected. This is what all seven are: "globalroot\systemroot\system32\uacweylyetwnnerhlg.dll".

I followed what Norton security said to do, I tried to turn off system restore (it was already off and wont come back on), update the Norton virus definitons, restarted the PC in Safemode and scanned with Norton again, it didn't find the problem. When I went back in to normal mode the problem came back. Also my Norton "Advance Protection" is disabled.

I'm currently working from my up-stairs PC via wireless connection. The infected PC is downstairs and connected via wires.

My OS is: XP Professional.

My Security system is: Norton Internet Security.

Any help would be greatly appreciated. Thank you.

- Phil.

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#2 garmanma

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Posted 16 May 2009 - 09:07 PM

Welcome to BC


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Mark
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why won't my laptop work?

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#3 Phil2

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Posted 18 May 2009 - 09:37 AM

First of all thank you for taking time out to help with this, I appreciate it very much.

I downloaded and saved "mbam-setup.exe", unfortunately when I tried to install it it wouldn't install at all. So I tried the other two links you left me, the second link doesn't exist but the third did, I downloaded it, tried to install and it wouldn't intsall.

Just to see if the malware/virus was stopping me from installing programmes I tried to install another programme from my removable hard-drive and that installed fine. Is it possible the malware has been updated to deny the instalation of this programme? If it has can you still help?

I did disable Norton fully, I don't have any other firewalls on my PC besides Windows, does that need turning off?

By the way, do I reply to you via the "fast reply" or one of the others? Sorry for asking an obvious question but I'm new to the forum and have no idea.

Edited by Phil2, 18 May 2009 - 09:48 AM.


#4 garmanma

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Posted 18 May 2009 - 06:27 PM

Fast reply or reply, doesn't matter


If mbam won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Phil2

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Posted 19 May 2009 - 06:54 AM

It worked fine after I did what you said, cheers! :thumbsup:. Here's the log, I think it got rid of eight problems but there's five left I think. Let me know what to do next, Thanks!
:flowers:

mbam-log-2009-05-19 (12-24-43).txt

Malwarebytes' Anti-Malware 1.36
Database version: 2150
Windows 5.1.2600 Service Pack 3
5/19/2009 12:24:43 PM
mbam-log-2009-05-19 (12-24-43).txt
Scan type: Quick Scan
Objects scanned: 73357
Time elapsed: 3 minute(s), 0 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 2
Registry Values Infected: 3
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 3
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
\\?\globalroot\systemroot\system32\UACweylyetwnnerhlg.dll (Spyware.OnlineGames) -> Delete on reboot.
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\WinPC Antivirus (Rogue.WinPCAntivirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_CURRENT_USER\Control Panel\don't load\scui.cpl (Hijack.SecurityCenter) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\don't load\wscui.cpl (Hijack.SecurityCenter) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.
Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
\\?\globalroot\systemroot\system32\UACweylyetwnnerhlg.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\Administrator\Application Data\asd.bat (Rogue.WinPCDefender) -> Quarantined and deleted successfully.

Edited by Phil2, 19 May 2009 - 06:54 AM.


#6 quietman7

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Posted 19 May 2009 - 10:50 AM

Now rescan again with Malwarebytes Anti-Malware but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

uacinit.dll is related to a nasty variant of the TDSSSERV rootkit . Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:
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#7 Phil2

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Posted 20 May 2009 - 08:37 AM

Hi. Thanks for hellping me. :thumbsup:

I did as you said and here's the log:

Malwarebytes' Anti-Malware 1.36
Database version: 2150
Windows 5.1.2600 Service Pack 3
5/20/2009 9:24:25 AM
mbam-log-2009-05-20 (09-24-25).txt
Scan type: Full Scan (A:\|C:\|D:\|)
Objects scanned: 91643
Time elapsed: 20 minute(s), 1 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\system32\UACxyqxupymwrqgtfm.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.

I scanned again as you instructed and it found one infection called: "Trojan.Agent". After restart the "Trojan.Agent" doesn't go away, Norton still picks it up. This also came up on the scan: "C:\WINDOWS\system32\uacinit.dll" Do I need to dispose of this dll? If so how do I remove it?

Also after restart I get this messge: http://i208.photobucket.com/albums/bb115/A...fterrestart.jpg


Can you still help with disposing of this last infection? Luckily I never use my PC for on-line banking or anything serious like that, I only enterd one password on there and that one doesn't matter much.

My first thoughts when I got infected was to reformat the PC, however, I don't have the disk to hand anymore. I lent it to a friend and I never got it back.

Edited by Phil2, 20 May 2009 - 08:42 AM.


#8 quietman7

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Posted 20 May 2009 - 08:41 AM

uacinit.dll is related to a nasty variant of the TDSSSERV rootkit component. Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is another hidden piece of malware which has not been detected by your security tools that protects malicious files and registry keys (which have been detected) so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation. Let me know how you wish to proceed.
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#9 Phil2

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Posted 28 May 2009 - 07:54 AM

"DDS/HijackThis log for further investigation."

Okay, how do I make one? The PC that is infected is only used for social networking and e-mail, and there's not much sensitve details in the e-mails, so I'm happy to just cripple the infection I have.

P.S Sorry about my late reply.

#10 quietman7

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Posted 28 May 2009 - 07:59 AM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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