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Internet issues post severe Virus infection


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20 replies to this topic

#1 delaneybob

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Posted 16 May 2009 - 05:16 AM

Hi,
Daughters computer from college got hammered by viruses. I would wipe it but I do not have Office 2007 (school loaded the PC). I did the following steps myself :
1. reimaged back to August to no avail (I use Acronis True image)- was working then. This is the entire HD. Device manager etc shows onboard NIC is OK. then took the PC back to present.
2. Ran Combofix- this allowed me to use a PCMCIA NIC to get to internet, onboard NIC still not conecting (HW , driver etc all seem ok)
3. Ran eset on line scanner (found 3) and removed Mcafee and installed Kaspersky (Kaspesky found alot of issues).
4. Persistent issue is
Internet options is not in Control panel or IE (I tried o fix IE with gpedit.msc but the registry edits suggested on line were not there)

I attached the Attach (zipped and unzipped) and DDS file.

Thanks for your help

Attached Files



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#2 delaneybob

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Posted 18 May 2009 - 05:52 PM

Anyone? :thumbup2:
===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 28 May 2009 - 10:38 PM.


#3 Orange Blossom

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Posted 30 May 2009 - 01:23 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 delaneybob

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Posted 30 May 2009 - 10:10 PM

Here are the logs- the onboard nic is still not working even though device mgr says it's ok

Attached Files



#5 Blade81

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Posted 31 May 2009 - 03:49 PM

Hi

Could you please post ComboFix log that you got by running it earlier (running ComboFix by oneself is not recommended!)? It should be in c:\ComboFix.txt file.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#6 delaneybob

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Posted 01 June 2009 - 06:36 AM

Attached

Attached Files



#7 Blade81

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Posted 01 June 2009 - 08:13 AM

Hi

Remove old ComboFix.exe file.


1. Download combofix from any of these links and save it to Desktop:
Link 1
Link 2
Link 3

**Note: It is important that it is saved directly to your desktop**

2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you (C:\ComboFix.txt). Post that log & a fresh dds.txt log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.

If you have problems with Combofix usage, see here

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

Edited by Blade81, 01 June 2009 - 08:13 AM.

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UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#8 delaneybob

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Posted 09 June 2009 - 10:15 PM

Hi- thanks for your patience- I needed to run Acronis to backup and that took me a bit.

Posted is the Combo fix and ddts.

Appreciate the patience

Attached Files



#9 Blade81

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Posted 10 June 2009 - 10:31 AM

Ok. Let's continue :thumbup2:

Open notepad and copy/paste the text in the quotebox below into it:

Driver::
e71a72ff
Klasheboes

File::
c:\windows\system32\drivers\e71a72ff.sys

DirLook::
c:\documents and settings\NetworkService\Application Data\hzrrnkew
c:\documents and settings\Meredith\Application Data\hzrrnkew

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"UpdatesDisableNotify"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=-


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

Posted Image

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.


Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.


Uninstall old Adobe Reader versions and get the latest one here or get Foxit Reader here. Make sure you don't install toolbar if choose Foxit Reader! You may also check free readers introduced here.


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 14.
  • Click the
    Download
    button to the right.
  • Select Windows on platform combobox and check the box that says:
    Accept License Agreement. Click continue.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version. Uncheck MSN toolbar if it's offered there.


Download ATF (Atribune Temp File) Cleanerę by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache

*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Please run an online scan with Kaspersky Online Scanner as instructed in the screenshot here.


Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#10 delaneybob

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Posted 10 June 2009 - 04:51 PM

Here are the logs

Attached Files



#11 Blade81

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Posted 11 June 2009 - 10:53 AM

Hi,

Kaspersky online scanner report doesn't seem to be included yet. I assume you haven't run it yet? Did you update Java and Adobe Reader?

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Microsoft MVP Consumer Security 2008-2015
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#12 delaneybob

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Posted 11 June 2009 - 11:21 AM

I can nto run scanner since I have Kaspersky 8.0 on desktop- the site gave me an error.

I did update Java- will try again- did not update Acrobat- I like older versions but will do ;-)

#13 Blade81

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Posted 11 June 2009 - 12:18 PM

Hi

In that case, please do a full scan with your offline Kaspersky AV.

Then I need you to do something.

Show hidden files
-----------------
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.

Archive following folders to separate .zip files by following steps below:
c:\documents and settings\Meredith\Application Data\hzrrnkew
c:\documents and settings\NetworkService\Application Data\hzrrnkew

Goto c:\documents and settings\Meredith\Application Data folder and right click hzrrnkew
Select Send To and then Compressed (zipped) folder. Save the file to your desktop as hzrrnkew.zip.

Then goto c:\documents and settings\NetworkService\Application Data folder and archive hzrrnkew folder there to hzrrnkew2.zip and save it also to desktop.

After you have both zip archives ready, upload them to this website: http://www.bleepingcomputer.com/submit-mal....php?channel=76

Kindly include a link to this topic in the message.

Let me know when that's been done and then we continue :thumbup2:

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#14 delaneybob

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Posted 11 June 2009 - 05:18 PM

Files are posted- had to do it twice since it was one file at a time

#15 Blade81

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Posted 12 June 2009 - 11:16 AM

Thanks for the attachments :thumbup2:


Open notepad and copy/paste the text in the quotebox below into it:

Folder::
c:\documents and settings\Meredith\Application Data\hzrrnkew
c:\documents and settings\NetworkService\Application Data\hzrrnkew


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

Posted Image

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log & a fresh dds.txt log. Let me also know if Kaspersky found anything.


Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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