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"applications failed to load" box appears


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2 replies to this topic

#1 robrom

robrom

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  • Local time:06:59 PM

Posted 16 May 2009 - 12:48 AM

Hello: I have been directed here by "Budapest" from "Bleeping computer". Topic referenced is here: http://www.bleepingcomputer.com/forums/t/220216/request-help-please/ ~ OB I have the following problem with my computer. When I start my computer and try to access various programs (eg: Canoe, my internet search engine), I keep getting pop up boxes which state that certain applications have failed to load. By continually clicking on "ok" in these pop up boxes I eventually am able to move along. However, this process is quite tedious and time consuming and eventually leads to a situation where the program I am in stops running (will not respond). The common thread here is that in every box the application fails to load because "mskxgjps.dll was not found". Any advice/help you could give me would be great. I will attach the dds logs that have been generated.

Thanks. rob R.



DDS (Ver_09-05-14.01) - NTFSx86
Run by robert romick at 23:19:47.79 on Fri 05/15/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.200 [GMT -6:00]

AV: TELUS security services Anti-Virus *On-access scanning disabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
FW: TELUS security services Firewall *disabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}
FW: COMODO Firewall *enabled* {043803A3-4F86-4ef6-AFC5-F6E02A79969B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Comodo\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\TELUS\TELUS security services\Fws.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\TELUS\TELUS Support Centre\bin\McciTrayApp.exe
C:\Program Files\TELUS\TELUS Wireless Connection Manager\McciTrayApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Documents and Settings\robert romick\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://en.canoe.ca/home.html
uDefault_Page_URL = hxxp://www.dell.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/
uInternet Settings,ProxyOverride = 127.0.0.1
BHO: AutorunsDisabled - No File
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: PopKill Class: {3c060ea2-e6a9-4e49-a530-d4657b8c449a} - c:\program files\telus\telus security services\pkR.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {2D51D869-C36B-42bd-AE68-0A81BC771FA5} - No File
EB: {7BED0340-176B-44bc-915E-C21C1DD6F617} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [TELUS_McciTrayApp] c:\program files\telus\telus support centre\bin\McciTrayApp.exe
mRun: [TelusWCC_McciTrayApp] c:\program files\telus\telus wireless connection manager\McciTrayApp.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {341FF14B-00CB-49F5-A427-A164DF1D5E1F} - hxxp://musicstore.connect.com/XSL/mb_us/html/activexplayer/SMALStreaming.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1205441385406
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,

============= SERVICES / DRIVERS ===============

R0 KL1;KL1;c:\windows\system32\drivers\kl1.sys [2009-3-17 112144]
R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2009-4-17 11608]
R1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\drivers\cmdguard.sys [2009-4-17 110992]
R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2009-4-17 24336]
R1 KLIF;KLIF;c:\windows\system32\drivers\klif.sys [2009-3-17 196368]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-3-23 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-3-23 72944]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-4-17 108289]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2009-4-17 185089]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-4-17 55640]
R2 cmdAgent;COMODO Internet Security Helper Service;c:\program files\comodo\comodo internet security\cmdagent.exe [2009-4-17 700152]
S3 Radialpoint Security Services;TELUS security services;c:\program files\telus\telus security services\RpsSecurityAwareR.exe [2008-12-9 97520]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-3-23 7408]
S4 14d24fe2;Microsoft DDE+ server;c:\windows\system32\.14d24fe2\14d24fe2.exe --> c:\windows\system32\.14d24fe2\14d24fe2.exe [?]
S4 ykrjltz;ykrjltz;\??\c:\windows\system32\drivers\ndmyrda.sys --> c:\windows\system32\drivers\ndmyrda.sys [?]

=============== Created Last 30 ================

2009-05-14 22:21 --d----- c:\documents and settings\robert romick\DoctorWeb
2009-05-10 06:53 --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-05-10 06:53 --d----- c:\program files\common files\Wise Installation Wizard
2009-05-09 22:26 2,166 a------- c:\windows\system32\webmail2.ico
2009-05-09 21:51 --d----- c:\program files\telus_activation
2009-05-08 18:49 4,272 a------- c:\windows\system32\drivers\bvrp_pci.sys
2009-05-02 22:27 --d----- C:\Temp
2009-04-29 21:52 --d----- C:\ZBCDBackup
2009-04-28 20:10 3,553,514 a------- C:\AutoRuns.arn
2009-04-23 17:59 --d----- c:\program files\SUPERAntiSpyware
2009-04-23 17:59 --d----- c:\docume~1\robert~1\applic~1\SUPERAntiSpyware.com
2009-04-20 19:10 --d----- c:\docume~1\robert~1\applic~1\Malwarebytes
2009-04-20 19:10 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-20 19:09 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-20 19:09 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-04-20 19:09 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-17 22:04 --d----- c:\docume~1\alluse~1\applic~1\Comodo
2009-04-17 22:04 155,384 a------- c:\windows\system32\guard32.dll
2009-04-17 22:04 110,992 a------- c:\windows\system32\drivers\cmdguard.sys
2009-04-17 22:04 24,336 a------- c:\windows\system32\drivers\cmdhlp.sys
2009-04-17 21:54 --d----- c:\program files\Comodo
2009-04-17 21:35 55,640 a------- c:\windows\system32\drivers\avgntflt.sys
2009-04-17 21:35 --d----- c:\docume~1\alluse~1\applic~1\Avira
2009-04-17 21:26 --d----- c:\program files\Avira
2009-04-16 21:40 --d-h--- c:\windows\system32\.14d24fe2
2009-04-16 14:55 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-16 14:55 1,203,922 -------- c:\windows\system32\dllcache\sysmain.sdb
2009-04-16 14:55 215,552 -------- c:\windows\system32\dllcache\wordpad.exe

==================== Find3M ====================

2009-05-15 23:19 271,136 a--sh--- c:\windows\system32\drivers\fidbox2.dat
2009-05-15 23:17 8,642,848 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-05-15 19:15 116,684 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-05-15 19:15 26,348 a--sh--- c:\windows\system32\drivers\fidbox2.idx
2009-04-14 06:45 110,592 a------- c:\windows\system32\imm32.dll
2009-04-08 09:09 213,024 a------- c:\windows\system32\drivers\str.sys
2009-03-21 08:06 989,696 -------- c:\windows\system32\dllcache\kernel32.dll
2009-03-06 08:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-06 08:22 284,160 -------- c:\windows\system32\dllcache\pdh.dll
2009-03-02 18:18 826,368 a------- c:\windows\system32\wininet.dll
2009-03-02 18:18 826,368 a------- c:\windows\system32\dllcache\wininet.dll
2009-02-27 22:54 636,072 -------- c:\windows\system32\dllcache\iexplore.exe
2009-02-20 04:20 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-02-20 04:20 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-02-19 23:14 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2008-04-30 10:17 7,750 a------- c:\docume~1\robert~1\applic~1\wklnhst.dat
2006-12-22 15:49 65,328 a------- c:\docume~1\robert~1\applic~1\GDIPFONTCACHEV1.DAT
2004-08-04 05:00 94,784 ---sh--- c:\windows\TWAIN.DLL
2008-04-13 18:12 50,688 ---sh--- c:\windows\twain_32.dll
2008-04-13 18:11 1,028,096 a--sh--- c:\windows\system32\mfc42.dll
2008-04-13 18:12 57,344 ---sh--- c:\windows\system32\msvcirt.dll
2008-04-13 18:12 413,696 a--sh--- c:\windows\system32\msvcp60.dll
2008-04-13 18:12 343,040 a--sh--- c:\windows\system32\msvcrt.dll
2008-04-13 18:12 551,936 ---sh--- c:\windows\system32\oleaut32.dll
2008-04-13 18:12 84,992 ---sh--- c:\windows\system32\olepro32.dll
2008-04-13 18:12 11,776 ---sh--- c:\windows\system32\regsvr32.exe
2008-09-06 17:46 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090620080907\index.dat

============= FINISH: 23:21:40.76 ===============

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-05-14.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 1/14/2005 7:08:53 PM
System Uptime: 5/15/2009 11:09:38 PM (0 hours ago)

Motherboard: Dell Inc. | | 0M3918
Processor: IntelŪ PentiumŪ 4 CPU 3.00GHz | Microprocessor | 2992/800mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 71 GiB total, 54.762 GiB free.
D: is CDROM ()
E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP1003: 2/15/2009 10:18:42 AM - System Checkpoint
RP1004: 2/21/2009 11:37:44 AM - System Checkpoint
RP1005: 2/22/2009 11:44:39 AM - System Checkpoint
RP1006: 2/23/2009 6:14:27 PM - System Checkpoint
RP1007: 2/24/2009 10:51:45 PM - Software Distribution Service 3.0
RP1008: 2/27/2009 5:44:10 PM - System Checkpoint
RP1009: 3/1/2009 3:02:46 PM - System Checkpoint
RP1010: 3/3/2009 9:11:52 AM - System Checkpoint
RP1011: 3/7/2009 9:24:06 AM - System Checkpoint
RP1012: 3/9/2009 4:56:48 PM - System Checkpoint
RP1013: 3/10/2009 5:20:20 PM - System Checkpoint
RP1014: 3/10/2009 8:48:20 PM - Software Distribution Service 3.0
RP1015: 3/11/2009 8:53:44 PM - System Checkpoint
RP1016: 3/12/2009 9:55:53 PM - System Checkpoint
RP1017: 3/13/2009 3:15:55 PM - Software Distribution Service 3.0
RP1018: 3/16/2009 3:16:59 PM - System Checkpoint
RP1019: 3/17/2009 3:52:36 PM - System Checkpoint
RP1020: 3/18/2009 5:59:03 PM - System Checkpoint
RP1021: 3/19/2009 8:32:26 PM - System Checkpoint
RP1022: 3/22/2009 8:42:07 PM - System Checkpoint
RP1023: 3/24/2009 3:04:03 PM - System Checkpoint
RP1024: 3/25/2009 5:40:32 PM - System Checkpoint
RP1025: 3/26/2009 5:47:10 PM - System Checkpoint
RP1026: 3/27/2009 6:22:38 PM - System Checkpoint
RP1027: 3/28/2009 7:30:55 PM - System Checkpoint
RP1028: 3/30/2009 3:08:54 PM - System Checkpoint
RP1029: 4/2/2009 3:45:09 PM - System Checkpoint
RP1030: 4/3/2009 4:58:19 PM - System Checkpoint
RP1031: 4/5/2009 6:58:54 PM - System Checkpoint
RP1032: 4/6/2009 7:16:19 PM - System Checkpoint
RP1033: 4/7/2009 9:25:01 PM - System Checkpoint
RP1034: 4/10/2009 7:53:59 AM - System Checkpoint
RP1035: 4/11/2009 10:08:39 AM - System Checkpoint
RP1036: 4/14/2009 7:19:30 AM - System Checkpoint
RP1037: 4/15/2009 3:36:50 PM - System Checkpoint
RP1038: 4/16/2009 4:33:45 PM - System Checkpoint
RP1039: 4/17/2009 9:36:56 AM - Software Distribution Service 3.0
RP1040: 4/17/2009 8:37:01 PM - Removed Google Earth
RP1041: 4/17/2009 9:35:05 PM - Avira AntiVir Personal - 4/17/2009 21:34
RP1042: 4/18/2009 3:39:14 PM - Removed URGE
RP1043: 4/19/2009 3:58:26 PM - System Checkpoint
RP1044: 4/20/2009 5:34:03 PM - System Checkpoint
RP1045: 4/21/2009 6:27:43 PM - System Checkpoint
RP1046: 4/22/2009 6:44:18 PM - System Checkpoint
RP1047: 4/23/2009 5:59:21 PM - Installed SUPERAntiSpyware Free Edition
RP1048: 4/25/2009 3:18:24 PM - System Checkpoint
RP1049: 4/26/2009 6:02:03 PM - System Checkpoint
RP1050: 4/27/2009 8:34:48 PM - System Checkpoint
RP1051: 4/30/2009 11:57:04 AM - Installed Crash Analysis Tool
RP1052: 5/2/2009 3:02:14 PM - System Checkpoint
RP1053: 5/3/2009 4:27:25 PM - System Checkpoint
RP1054: 5/3/2009 10:23:03 PM - Installed Modem Helper
RP1055: 5/4/2009 11:02:08 PM - System Checkpoint
RP1056: 5/6/2009 4:23:47 PM - System Checkpoint
RP1057: 5/10/2009 6:55:02 AM - Restore Operation
RP1058: 5/11/2009 8:08:53 AM - System Checkpoint
RP1059: 5/12/2009 3:30:17 PM - System Checkpoint
RP1060: 5/13/2009 8:00:58 PM - System Checkpoint
RP1061: 5/13/2009 10:26:19 PM - Software Distribution Service 3.0
RP1062: 5/15/2009 6:46:04 PM - System Checkpoint

==== Installed Programs ======================

Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player 10 ActiveX
Adobe Reader 7.0.8
Adobe Shockwave Player 11
Adobe SVG Viewer 3.0
AOL You've Got Pictures Screensaver
Avira AntiVir Personal - Free Antivirus
Barbie™ as The Princess and the Pauper
Cache Cleaner 5.0.0
Cache Cleaner 5.1.0
Camera Support Core Library
Camera Window
Canon Camera Support Core Library
Canon Camera Window for ZoomBrowser EX
Canon MovieEdit Task for ZoomBrowser EX
Canon PhotoRecord
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities PhotoStitch 3.1
Canon Utilities ZoomBrowser EX
COMODO Internet Security
Crash Analysis Tool
Critical Update for Windows Media Player 11 (KB959772)
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Media Experience
Dell Media Experience Update
Dell Support Center (Support Software)
DellSupport
Google Toolbar for Internet Explorer
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
hp instant support
hp officejet v series
HP Photo Printing Software
HP Photosmart Essential
HP Share-to-Web
IntelŪ 537EP V9x DF PCI Modem
IntelŪ Graphics Media Accelerator Driver
IntelŪ PRO Network Adapters and Drivers
IntelŪ PROSet for Wired Connections
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2_03
Juniper Networks Cache Cleaner 5.5.0
Juniper Networks Host Checker
Learn2 Player (Uninstall Only)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office 97, Standard Edition
Microsoft Picture It! Photo Premium 9
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Streets and Trips 2004
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Word 2002
Microsoft Works
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Modem Event Monitor
Modem Helper
Modem On Hold
MovieEdit Task
MSN
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser (KB933579)
Musicmatch for Windows Media Player
PerfectDisk
Photo Click
PhotoStitch
PowerDVD 5.3
QuickTime
RAW Image Task 1.1
RealPlayer
RemoteCapture Task 1.0.3
RPS Ad Blocker
RPS AntiFraud
RPS AntiSpyware
RPS AntiVirus
RPS App Detector
RPS Backup
RPS Burn
RPS CRT
RPS Diagnostic Utility
RPS Firewall
RPS Ksdk
RPS ParentalControl
RPS Performance Tool
RPS PopupBlocker
RPS Privacy Manager
RPS RpsCore
RPS Security Cleanup
RPS Zip
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Shockwave
Sonic DLA
Sonic MyDVD
Sonic RecordNow!
Sonic Update Manager
SpaMsiWrapper
SUPERAntiSpyware Free Edition
TELUS Security & Privacy
TELUS security advisor 2.0.21
TELUS security services
TELUS Support Centre (remove only)
TELUS Wireless Connection Manager
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 11
Windows XP Service Pack 3
Yahoo! Toolbar

==== Event Viewer Messages From Past Week ========

5/15/2009 6:21:44 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD avgio avipbb cmdGuard cmdHlp Fips intelppm IPSec KL1 KLIF MRxSmb NetBIOS NetBT RasAcd Rdbss SASDIFSV SASKUTIL ssmdrv StarOpen Tcpip
5/15/2009 6:21:44 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
5/15/2009 6:21:44 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/15/2009 6:21:44 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/15/2009 6:21:44 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
5/15/2009 6:20:52 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
5/15/2009 6:20:44 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

==== End Of File ===========================

Edited by Orange Blossom, 16 May 2009 - 06:09 PM.


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#2 Orange Blossom

Orange Blossom

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Posted 30 May 2009 - 01:21 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 16 June 2009 - 04:36 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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