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Help with Virtumonde needed


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#1 studenthelp2

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Posted 15 May 2009 - 04:03 PM

My daughter came to me last night & said her computer is running slowly.
It's a HP Pavilion running Windows XP Ver 2002 SP3.

Long story short I ran SpyBot and came up with this as a result:

Virtumonde
(SBI $92386332)Library
C:\Windows\system32\zipfldr.dll

So I "fixed" the problem. Only problem is I ran Spybot today & it came up with the same result. My perusal of this forum tells me I have some work to do to clean this out. I tried system restore back to 3/31/2009, why I'm not sure, but it seemed like a good idea at the time. I have yanked the internet connection out of the back of it and am now ready to proceed cautiously at slaying this sucker.

If you good folks could guide me I will do my best to proceed cautiously and get my daughter back to bein able to do her schoolwork again!

Thanks in advance for any assistance offered.

Respectfully,

Mike

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#2 boopme

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Posted 15 May 2009 - 08:46 PM

Hi Mike let's run a couple more tools please.

Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.36) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


Follow with:Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 studenthelp2

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Posted 16 May 2009 - 06:48 PM

Hey Boopme,
Last night after my post, but before your response I ran MBAM, but I ran the full scan. I just now followed up with the quick scan. After the full scan last night I ran ATF and that went OK. I was unable to find SAS while in safe mode so I could not run it. I just tried to open SAS on my daughters computer and it said it was a corrupt installation. I will try and reinstall SAS & run it in safe mode and post the results. Thanks for your help.

Malwarebytes' Anti-Malware 1.36
Database version: 2138
Windows 5.1.2600 Service Pack 3

mbam-log-2009-05-15 (20-24-41).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 196588
Time elapsed: 1 hour(s), 21 minute(s), 35 second(s)
5/15/2009 8:24:41 PM

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 7
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Installer (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Installer\bin (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Installer\Ready (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Installer\temp (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Installer\Upload (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Wallpaper (Adware.Comet) -> Quarantined and deleted successfully.

Files Infected:
C:\RECYCLER\S-1-5-21-4025279379-495446925-488748980-1003\Dc15.exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B762F5BE-1DFD-40DA-9793-F321C2185D05}\RP1436\A0181404.exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\jatkp.pnb (Trojan.Gumblar) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Installer\bin\iebyterange.xml (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Installer\bin\iebyterange.xml.backup (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Installer\bin\siuninst.exe (Adware.Comet) -> Quarantined and deleted successfully.
C:\Program Files\Screensavers.com\Wallpaper\swpstart.exe (Adware.Comet) -> Quarantined and deleted successfully.

2nd scan results below:

Malwarebytes' Anti-Malware 1.36
Database version: 2142
Windows 5.1.2600 Service Pack 3

5/16/2009 7:21:47 PM
mbam-log-2009-05-16 (19-21-47).txt

Scan type: Quick Scan
Objects scanned: 87088
Time elapsed: 36 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

#4 studenthelp2

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Posted 16 May 2009 - 10:10 PM

OK, I ran SAS in safe mode, but it didn't save a log - even though I was it quarantine items. I ran it again in regular mode and here is the report:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/16/2009 at 10:50 PM

Application Version : 4.26.1002

Core Rules Database Version : 3896
Trace Rules Database Version: 1844

Scan type : Complete Scan
Total Scan Time : 00:06:53

Memory items scanned : 422
Memory threats detected : 0
Registry items scanned : 5924
Registry threats detected : 16
File items scanned : 0
File threats detected : 1

Comet Cursor Explorer Bar
HKLM\Software\Classes\CLSID\{90C61707-C8F8-43DB-A25C-C1F4B18EE41E}
HKCR\CLSID\{90C61707-C8F8-43DB-A25C-C1F4B18EE41E}
HKCR\CLSID\{90C61707-C8F8-43DB-A25C-C1F4B18EE41E}
HKCR\CLSID\{90C61707-C8F8-43DB-A25C-C1F4B18EE41E}\Implemented Categories
HKCR\CLSID\{90C61707-C8F8-43DB-A25C-C1F4B18EE41E}\Implemented Categories\{00021494-0000-0000-C000-000000000046}
HKCR\CLSID\{90C61707-C8F8-43DB-A25C-C1F4B18EE41E}\InprocServer32
HKCR\CLSID\{90C61707-C8F8-43DB-A25C-C1F4B18EE41E}\InprocServer32#ThreadingModel
C:\PROGRA~1\COMET\BIN\CSBAND.DLL
HKLM\Software\Classes\CLSID\{EDC4193F-34AD-4D07-AA87-E3FDB89E3E76}
HKCR\CLSID\{EDC4193F-34AD-4D07-AA87-E3FDB89E3E76}
HKCR\CLSID\{EDC4193F-34AD-4D07-AA87-E3FDB89E3E76}
HKCR\CLSID\{EDC4193F-34AD-4D07-AA87-E3FDB89E3E76}\Implemented Categories
HKCR\CLSID\{EDC4193F-34AD-4D07-AA87-E3FDB89E3E76}\Implemented Categories\{00021493-0000-0000-C000-000000000046}
HKCR\CLSID\{EDC4193F-34AD-4D07-AA87-E3FDB89E3E76}\InprocServer32
HKCR\CLSID\{EDC4193F-34AD-4D07-AA87-E3FDB89E3E76}\InprocServer32#ThreadingModel
HKU\S-1-5-21-4025279379-495446925-488748980-1003\Software\Microsoft\Internet Explorer\Explorer Bars\{90C61707-C8F8-43DB-A25C-C1F4B18EE41E}
HKU\S-1-5-21-4025279379-495446925-488748980-1003\Software\Microsoft\Internet Explorer\Explorer Bars\{EDC4193F-34AD-4D07-AA87-E3FDB89E3E76}

Am I heading in the right direction here?
Thanks,
Mike

#5 boopme

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Posted 16 May 2009 - 10:58 PM

Hi, looks good. Now run these please. I think we may have it after these.
Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 studenthelp2

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Posted 17 May 2009 - 03:40 PM

Malwarebytes' Anti-Malware 1.36
Database version: 2145
Windows 5.1.2600 Service Pack 3

5/17/2009 4:26:56 PM
mbam-log-2009-05-17 (16-26-56).txt

Scan type: Quick Scan
Objects scanned: 87331
Time elapsed: 10 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detecte

**I'm having problems with drweb-cureit. I downloaded it to my desktop & even pinned it to my start menu, but I am unable to locate the file to do any scans when I enter safe mode?? Still working on this...
OK, I can now locate the file "drweb-cureit.exe-2FEFC244.pf" but I get a message "Windows can not open this file"
I'm not sure how to proceed at this point.

Edited by studenthelp2, 17 May 2009 - 04:42 PM.


#7 boopme

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Posted 17 May 2009 - 05:27 PM

You know what don't worry about it. you are claen..
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 studenthelp2

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Posted 17 May 2009 - 08:32 PM

I did the system restore, now i'm at the cleanmgr.

My choices are as follows:

HP Pavilion C:
HP Recovery D:

I did the C drive. Should I also do the "HP Recovery D:"

#9 boopme

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Posted 17 May 2009 - 08:39 PM

no leave the recovery alone
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 studenthelp2

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Posted 17 May 2009 - 09:06 PM

Cool, I will.
Thank you very much for your assistance. Obviously I would have had zero idea on how to do this on my own.
I'll be looking at her computer often to check up on things. Hopefully this won't re-appear. Again, much thanks for your help boopme!

Mike

#11 boopme

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Posted 17 May 2009 - 09:10 PM

You're most welcome Mike, please take a moment to read quietman7's excellent prevention tips in post 17 here
Click>>Tips to protect yourself against malware and reduce the potential for re-infection:

if needed this topic will remain open.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 studenthelp2

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Posted 18 May 2009 - 06:26 PM

It's back... I have the system set up for Spybot to do a scan on every power up.

Here's what it said today :

Virtumonde
(SBI $92386332)Library
C:\Windows\system32\zipfldr.dll

Same exact thing as before I worked on it. How can I make sure to get this bug out of my computer?

#13 boopme

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Posted 18 May 2009 - 11:00 PM

Ok let's use one more tool.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 studenthelp2

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Posted 19 May 2009 - 03:12 PM

SDFix: Version 1.240
Run by Administrator on Tue 05/19/2009 at 03:24 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found

**I'm not convinced...
Mike

#15 scff249

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Posted 19 May 2009 - 04:04 PM

I would ask if uploading to Jotti or VirusTotal would be an option, but...

http://forums.spybot.info/showthread.php?t=46096

If you have Spybot v. 1.5.2, it's probably because of that since, according to the posts, that version is detecting it as a false positive.

EDIT: Adding to say to wait on boopme's input before taking any actions and see what he thinks if this could be the case or not.

Edited by scff249, 19 May 2009 - 04:17 PM.

"Ototo'i wa usagi o mita no...Kino wa shika...Kyo wa anata." -Kotomi Ichinose (Clannad) [see below for translation]
"Day before yesterday I saw a rabbit, and yesterday a deer, and today, you." -The Dandelion Girl
"You are not alone, and you are not strange. You are you, and everyone has damage. Be the better person." -Katawa Shoujo





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