
I'm needing help. The computer is a Dell and I did write to them and got all the discs of everything that was on it when it was new. Now, I need to know how to 'make it like new'...wiping out everything and starting over. It's my MIL's computer and she continually gets the 'blue screen of death', so we backed up everything that she does not want to lose and would like to wipe it out and start over. Even though I have all these discs, I do not know where to start... Could someone direct me to a 'tutorial' (for lack of better term) on how to go about doing this? She lives on a limited income (83 years old and STILL computing, bless her heart LOL), so I thought I'd give it a shot for her.
I appreciate any & all help that anyone can give me. Be gentle....I'm FAR from being the computer guru that it looks like folks here are.
Have an AWESOME day


Blondie