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Computer extremely slow in opening folders & not loading programs.


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#1 todamax15

todamax15

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Posted 15 May 2009 - 05:10 AM

Hi,

When I turned on the computer, it was fine. But this happen all of a sudden after I tried loading Internet Explorer. Internet Explorer pretty much crashed when I opened it. So I Ctrl+alt+tab to close it thinking it was like a usual crash I've often encountered. After this, my not up to date antivirus (bitdefender) twice launched a quick pop up stating it blocked a virus from my computer and my comp is protected. After this, my windows began responding extremely slow or not responding at all.

With this, my computer began loading extremely slow when I tried opening folders on the desktop or even simply loading the menus after I clicked start button. It would take 3-5 minutes to open a folder after I double click on them. When I try opening any program even a simple one like Microsoft Word or Paint or Calculator, it would try loading the program for like 30 seconds and then stop as I could see the hourglass of the cursor for that duration, but then would turn back into an arrow as I know it stopped loading. Everything on the operation system would just respond extremely slow or not respond at all. The mouse scrolls fine. I'm running on Windows Xp Sp3.

Knowing it is likely caused by the virus thinking Bitdefender probably didn't block all of the virus that it had notified earlier, I tried launching Bitdefender to do a scan right there. But it wasn't loading like any other programs. With this, I tried launching Malwarebytes to do a scan, and it wasn't loading as well. After numerous restarts and shutdowns, most of the times, my computer failed to loaded up windows as it was lagging and loading extremely slow or not loading at all. In the times it did loaded up the desktop, it again wouldn't load up any programs or respond slowly or not at all. So I decided to do a system recovery, and that didn't do much either.

I then decided to go to Safe Mode. There, the computer loaded fine without any lags as it responds normally. There, I try to execute Bitdefender to do a scan, but it wouldn't load. Could it be that the antivirus couldn't load because it is in safe mode??? I then launched Malwarebytes successfully, and did a scan. It did detected 3 infections and deleted it and quarantined it. After that, I did a shutdown. And this is the point I am at.

My question is then, is the scan I did with Malwarebytes enough to remove the virus that I think is causing the problem, or would I really have to launch my out-dated bitdefender (not able to update it since it is expired) again to do a scan? Any other suggestions to fix this? Would a windows xp repair fix this as well? Or would I really have to do a full reformat on my windows to fix this? Thank you in advance.

Edited by The weatherman, 17 May 2009 - 06:44 PM.
Moved from xP to a more appropriate forum. TW


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#2 boopme

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Posted 17 May 2009 - 07:15 PM

Hello and welcome.
Pease post the MBAM log you have.


Next run these,
Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


If you can boot to normal mode now,
Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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