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please help


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7 replies to this topic

#1 xxgraywolf

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Posted 15 May 2009 - 03:04 AM

Iread about the cures ,for the personal anti virus (virus) in your most welcome forums, and downloaded the malwarebytes anti malware program and followed the instructions carefully. I thought everything was going as explained in the forum, however, at the conclusion of the scan and following the restart of the computer the problem still exists I am thinking that maybe in my own ignorant and feeble attempts at removal prior to being fortunate enought to have stumbled onto your site I most prabably screwed things up which is extremely probable since i preceed computers and most of the new technology. Being on a fixed income I barely can afford the computer let along all the available programs, anyway your site offered a glimmer of hope to myself and maybe others in a similar predicament, and just in my brief exposure to your site its easy to see there are ,unlike myself, extremely knowledgable members in your community which I now feel very privledged to be a part of, any help or further advice that can be offered before I go crazy and kick the computer and loose mysanity will be appreciated sincerely. I can offer my thanks and gratitude graywolfxx
xxgraywolf

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#2 rigel

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Posted 15 May 2009 - 06:53 AM

Hi xxgraywolf and welcome to BC :thumbsup:

Let's start with a Malwarebytes scan:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

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#3 xxgraywolf

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Posted 20 May 2009 - 08:58 PM

Hi: Rigel thank you for responding to my desparation in the (AM I Infected ) PAV virus forum. As usual I must have screwed up again I think I followed your INstructions correctly but the virus if its the same is still hanging on, I apoligize I feel so inadaquate in comparision to I beleive most everyone in this community Beleive it or not I have skills just not in computers it seems, additionally I cant seem to get it done right. Suppose you help me turn over remote assistance to anyone that might still be willing to help me in the Bleeding Computer community, would that cause outside problems ? Those of you willing to help people such as myself, I beleive have our best interest at heart, otherwise why go out of your way to try and help us. Let me know,if you can, what else to do as I am totally lost. Seems like I can't say it enought but thank you
xxgraywolf
P.S. Thanks Again to you to Gramanma for your help Oh I almost forgot Its taken My I.P. until today to repair my connection since my last visit I would have responded much earlier SORRY.
xxgraywolf

#4 garmanma

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Posted 21 May 2009 - 07:25 PM

What problems are you having with Malwarebytes?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 xxgraywolf

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Posted 21 May 2009 - 11:56 PM

I,m not having a problem with the program I think the problem must be with me.I dont know if the virus is gone or not. The malware scan came back clean,but the inferno (pop ups ) to the PAV virus remain IT'S now almost impossible to go onto any site including yours ,and I am lost again as to how to proceed with the get rid of it proceedures. Also I have no idea as to how to send the logs to you or I sure would LOST AS EVER BUT THANK YOU FOR ANY HELP
graywolf
xxgraywolf

#6 garmanma

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Posted 22 May 2009 - 08:18 PM

There is no one tool fixes all. The important thing is to post the logs so that we can have a look at them
We have some more tools to try

------------------------------------

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 xxgraywolf

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Posted 23 May 2009 - 02:27 AM

THANK YOU ,THANK YOU ,THANK YOU, GARMANMA,RIGEL and all who partisapated in salvaging my sanity I think you guys got it. your all truly WIZARDS. GARMANMA i WOULD LIKE TO THANK YOU PERSONALLY FOR NOT GIVING UP ON ME although the thought must have crossed your mind, in dealing with a not so computer savy,now a member, person such as myself.

I will send the log results as soon as I figure out just how to do that,as per your request, and I will get it done somehow, because i understand how important they can be to you experts on the front line standing guard against problems, for those of us who cannot. I will send asap but as you already know my talents are'nt so good.

In closing so far so good. I really feel fortunate to have stumbled onto your site you can bet its atop my favorites list where it will remain along with my gradtitude.

Until next communication goodby you sad PAV (virus) the good guys won xxgraywolf,you guys not me.
xxgraywolf

#8 garmanma

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Posted 23 May 2009 - 07:56 PM

You copy/paste the log to the message block
If this is confusing there are also a couple of videos
http://www.bleepingcomputer.com/tutorials/cut-copy-and-paste-in-windows/

Videos
http://www.wikihow.com/Copy-and-Paste

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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