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Infected with Adware.OneStep


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14 replies to this topic

#1 Ocelotbren

Ocelotbren

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  • Local time:10:08 PM

Posted 15 May 2009 - 01:59 AM

Norton 360 detected Adware.OneStep in a full scan, but was unable to resolve the issue and said it must be done manually. It first came up in the scan yesterday, and my guess is that I acquired it by incorrectly entering a url and ending up on a bad site... (I used .com and it was .org :thumbup2: ). I tried some other things, different software, following online advice, etc., and still no luck. It still comes up in the Norton 360 scan.


DDS (Ver_09-05-14.01) - NTFSx86
Run by Brenda at 0:46:15.67 on 15/05/2009
Internet Explorer: 8.0.6001.18702
Microsoft® Windows Vistaâ„¢ Home Premium 6.0.6001.1.1252.2.1033.18.3066.1892 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Fingerprint Sensor\AtService.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\STacSV.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Program Files\Common Files\LogiShrd\Bluetooth\LBTServ.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Logitech\SetPoint\LBTWiz.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\VMware\VMware Player\hqtray.exe
C:\Program Files\WhatPulse\WhatPulse.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\aestsrv.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\system32\vmnat.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\VMware\VMware Player\vmware-authd.exe
C:\Windows\system32\vmnetdhcp.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Brenda\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uLocal Page = \blank.htm
uStart Page = hxxp://www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=0081214
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=0081214
uSearch Bar =
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {D0523BB4-21E7-11DD-9AB7-415B56D89593} - No File
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRun: [Registry Helper] "c:\program files\registry helper\RegistryHelper.Exe" /boot
uRun: [WhatPulse] c:\program files\whatpulse\WhatPulse.exe
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp /HIDEBL
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [DpAgent] c:\program files\digitalpersona\bin\dpagent.exe
mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell.exe" /mode2
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [VMware hqtray] "c:\program files\vmware\vmware player\hqtray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~1.0_0\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
LSP: c:\program files\vmware\vmware player\vsocklib.dll
DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} - hxxp://site.ebrary.com.login.ezproxy.library.ualberta.ca/lib/albertaac/support/plugins/ebraryRdr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
LSA: Notification Packages = scecli DPPWDFLT

================= FIREFOX ===================

FF - ProfilePath - c:\users\brenda\appdata\roaming\mozilla\firefox\profiles\1nyuvsv7.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.theweathernetwork.com/weather/CAAB0103
FF - component: c:\program files\digitalpersona\bin\firefoxext\components\dpffcli.dll
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20090506.001\IDSvix86.sys [2009-5-12 272432]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_f091b975\AEstSrv.exe [2008-12-13 73728]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\AtService.exe [2008-5-5 1168632]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-23 155648]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-12-26 210216]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-12-26 24652]
R2 vmci;VMware vmci;c:\windows\system32\drivers\vmci.sys [2008-10-29 54960]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2008-12-13 475136]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\drivers\btwl2cap.sys [2008-12-13 29736]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-12 101936]
R3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2008-12-13 54784]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2008-12-13 203264]
R3 NETw5v32;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 32 Bit ;c:\windows\system32\drivers\NETw5v32.sys [2008-12-13 3663360]
R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2008-12-13 144672]
R3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2008-12-13 277632]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-3-19 33176]

=============== Created Last 30 ================

2009-05-15 00:21 <DIR> --d----- c:\program files\Trend Micro
2009-05-14 23:52 <DIR> --d----- c:\windows\pss
2009-05-14 13:51 <DIR> --d----- c:\users\brenda\appdata\roaming\Malwarebytes
2009-05-14 13:51 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-14 13:51 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-14 13:51 <DIR> --d----- c:\programdata\Malwarebytes
2009-05-14 13:51 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-14 13:51 <DIR> --d----- c:\progra~2\Malwarebytes
2009-05-14 00:33 <DIR> --d----- c:\programdata\SITEguard
2009-05-14 00:33 <DIR> --d----- c:\progra~2\SITEguard
2009-05-14 00:31 <DIR> --d----- c:\programdata\STOPzilla!
2009-05-14 00:31 <DIR> --d----- c:\program files\common files\iS3
2009-05-14 00:31 <DIR> --d----- c:\progra~2\STOPzilla!

==================== Find3M ====================

2009-03-16 21:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-16 21:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-16 21:38 24,064 a------- c:\windows\system32\amxread.dll
2009-03-08 05:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 05:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 05:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 05:33 109,056 a------- c:\windows\system32\iesysprep.dll
2009-03-08 05:33 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-03-08 05:33 132,608 a------- c:\windows\system32\ieUnatt.exe
2009-03-08 05:33 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-03-08 05:33 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-03-08 05:33 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-03-08 05:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 05:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 05:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 05:32 66,560 a------- c:\windows\system32\wextract.exe
2009-03-08 05:32 169,472 a------- c:\windows\system32\iexpress.exe
2009-03-08 05:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 05:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 05:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 05:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-02 22:46 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-03-02 22:46 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-03-02 22:39 183,296 a------- c:\windows\system32\sdohlp.dll
2009-03-02 22:39 551,424 a------- c:\windows\system32\rpcss.dll
2009-03-02 22:39 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-03-02 22:37 98,304 a------- c:\windows\system32\iasrecst.dll
2009-03-02 22:37 54,784 a------- c:\windows\system32\iasads.dll
2009-03-02 22:37 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-03-02 21:04 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-03-02 20:38 17,408 a------- c:\windows\system32\iashost.exe
2009-02-24 14:00 143,360 a------- c:\windows\inf\infstrng.dat
2009-02-24 14:00 86,016 a------- c:\windows\inf\infstor.dat
2009-02-24 14:00 51,200 a------- c:\windows\inf\infpub.dat
2008-12-29 21:16 31 a------- c:\users\brenda\jagex_runescape_preferences.dat
2008-12-13 20:44 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 20:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-12-13 19:25 74 ---shr-- c:\windows\CT4CET.bin

============= FINISH: 0:46:46.69 ===============



Thank you in advance.

Attached Files


Edited by Ocelotbren, 15 May 2009 - 02:04 AM.


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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 30 May 2009 - 01:10 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Ocelotbren

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Posted 30 May 2009 - 09:51 PM

The problem has not yet been resolved, so here's a more recent log:


DDS (Ver_09-05-14.01) - NTFSx86
Run by Brenda at 20:45:27.88 on 30/05/2009
Internet Explorer: 8.0.6001.18702
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.2.1033.18.3066.1539 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Fingerprint Sensor\AtService.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\STacSV.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Program Files\Common Files\LogiShrd\Bluetooth\LBTServ.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\VMware\VMware Player\hqtray.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Program Files\WhatPulse\WhatPulse.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Logitech\SetPoint\LBTWiz.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\aestsrv.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\vmnat.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\VMware\VMware Player\vmware-authd.exe
C:\Windows\system32\vmnetdhcp.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Brenda\Desktop\dds.scr

============== Pseudo HJT Report ===============

uLocal Page = \blank.htm
uStart Page = hxxp://www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=0081214
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=0081214
uSearch Bar =
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {D0523BB4-21E7-11DD-9AB7-415B56D89593} - No File
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRun: [Registry Helper] "c:\program files\registry helper\RegistryHelper.Exe" /boot
uRun: [WhatPulse] c:\program files\whatpulse\WhatPulse.exe
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp /HIDEBL
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [DpAgent] c:\program files\digitalpersona\bin\dpagent.exe
mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell.exe" /mode2
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [VMware hqtray] "c:\program files\vmware\vmware player\hqtray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~1.0_0\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
LSP: c:\program files\vmware\vmware player\vsocklib.dll
DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} - hxxp://site.ebrary.com.login.ezproxy.library.ualberta.ca/lib/albertaac/support/plugins/ebraryRdr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
LSA: Notification Packages = scecli DPPWDFLT

================= FIREFOX ===================

FF - ProfilePath - c:\users\brenda\appdata\roaming\mozilla\firefox\profiles\1nyuvsv7.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.theweathernetwork.com/weather/CAAB0103
FF - component: c:\program files\digitalpersona\bin\firefoxext\components\dpffcli.dll
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20090520.001\IDSvix86.sys [2009-5-20 272432]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_f091b975\AEstSrv.exe [2008-12-13 73728]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\AtService.exe [2008-5-5 1168632]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-23 155648]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-12-26 210216]
R2 vmci;VMware vmci;c:\windows\system32\drivers\vmci.sys [2008-10-29 54960]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2008-12-13 475136]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-12 101936]
R3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2008-12-13 54784]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2008-12-13 203264]
R3 NETw5v32;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 32 Bit ;c:\windows\system32\drivers\NETw5v32.sys [2008-12-13 3663360]
R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2008-12-13 144672]
R3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2008-12-13 277632]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\drivers\btwl2cap.sys [2008-12-13 29736]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-3-19 33176]

=============== Created Last 30 ================

2009-05-22 21:12 <DIR> --d----- c:\users\brenda\.jagex_cache_32
2009-05-22 12:50 <DIR> --d----- C:\.jagex_cache_32
2009-05-22 10:50 <DIR> --d----- c:\windows\RestoreSafeDeleted
2009-05-22 10:40 2 a--shrot c:\windows\winstart.bat
2009-05-22 10:38 57,556 a------- c:\windows\guard.bmp
2009-05-22 10:38 <DIR> --d----- c:\program files\Greatis
2009-05-19 12:47 56 a---h--- c:\programdata\ezsidmv.dat
2009-05-19 12:47 56 a---h--- c:\progra~2\ezsidmv.dat
2009-05-19 12:40 <DIR> --d--r-- c:\program files\Skype
2009-05-19 12:40 <DIR> --d----- c:\programdata\Skype
2009-05-15 00:21 <DIR> --d----- c:\program files\Trend Micro
2009-05-14 23:52 <DIR> --d----- c:\windows\pss
2009-05-14 13:51 <DIR> --d----- c:\users\brenda\appdata\roaming\Malwarebytes
2009-05-14 13:51 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-14 13:51 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-14 13:51 <DIR> --d----- c:\programdata\Malwarebytes
2009-05-14 13:51 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-14 13:51 <DIR> --d----- c:\progra~2\Malwarebytes
2009-05-14 00:33 <DIR> --d----- c:\programdata\SITEguard
2009-05-14 00:33 <DIR> --d----- c:\progra~2\SITEguard
2009-05-14 00:31 <DIR> --d----- c:\programdata\STOPzilla!
2009-05-14 00:31 <DIR> --d----- c:\program files\common files\iS3
2009-05-14 00:31 <DIR> --d----- c:\progra~2\STOPzilla!

==================== Find3M ====================

2009-05-22 21:50 34 a------- c:\users\brenda\jagex_runescape_preferences.dat
2009-03-16 21:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-16 21:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-16 21:38 24,064 a------- c:\windows\system32\amxread.dll
2009-03-08 05:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 05:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 05:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 05:33 109,056 a------- c:\windows\system32\iesysprep.dll
2009-03-08 05:33 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-03-08 05:33 132,608 a------- c:\windows\system32\ieUnatt.exe
2009-03-08 05:33 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-03-08 05:33 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-03-08 05:33 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-03-08 05:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 05:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 05:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 05:32 66,560 a------- c:\windows\system32\wextract.exe
2009-03-08 05:32 169,472 a------- c:\windows\system32\iexpress.exe
2009-03-08 05:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 05:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 05:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 05:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-02 22:46 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-03-02 22:46 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-03-02 22:39 183,296 a------- c:\windows\system32\sdohlp.dll
2009-03-02 22:39 551,424 a------- c:\windows\system32\rpcss.dll
2009-03-02 22:39 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-03-02 22:37 98,304 a------- c:\windows\system32\iasrecst.dll
2009-03-02 22:37 54,784 a------- c:\windows\system32\iasads.dll
2009-03-02 22:37 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-03-02 21:04 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-03-02 20:38 17,408 a------- c:\windows\system32\iashost.exe
2009-02-24 14:00 143,360 a------- c:\windows\inf\infstrng.dat
2009-02-24 14:00 86,016 a------- c:\windows\inf\infstor.dat
2009-02-24 14:00 51,200 a------- c:\windows\inf\infpub.dat
2008-12-13 20:44 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 20:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-12-13 19:25 74 ---shr-- c:\windows\CT4CET.bin

============= FINISH: 20:45:51.68 ===============


The situation is still the same. Also, no problem about the wait; I really appreciate the help. :thumbup2:

Attached Files



#4 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
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  • Gender:Male
  • Location:London, UK
  • Local time:05:08 AM

Posted 31 May 2009 - 03:47 PM

Hi Ocelotbren,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already.
  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day then I will close the topic.


Firstly,

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know in 2006 read this article:

http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Click on start > run > and then paste the following into the "open" field: appwiz.cpl and press OK. From within Add or Remove Programs uninstall the following if they exist: Viewpoint, Viewpoint Manager, Viewpoint Media Player.

Next

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please also post a new DDS log. Thanks :thumbup2:
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#5 Ocelotbren

Ocelotbren
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Posted 31 May 2009 - 07:01 PM

Okay, here's the log that resulted from the scan:

Malwarebytes' Anti-Malware 1.37
Database version: 2203
Windows 6.0.6001 Service Pack 1

31/05/2009 5:49:55 PM
mbam-log-2009-05-31 (17-49-55).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 201093
Time elapsed: 2 hour(s), 10 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


And here is the new DDS log:


DDS (Ver_09-05-14.01) - NTFSx86
Run by Brenda at 17:58:30.30 on 31/05/2009
Internet Explorer: 8.0.6001.18702
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.2.1033.18.3066.1277 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Fingerprint Sensor\AtService.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\STacSV.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Program Files\Common Files\LogiShrd\Bluetooth\LBTServ.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\VMware\VMware Player\hqtray.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Program Files\WhatPulse\WhatPulse.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Logitech\SetPoint\LBTWiz.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\aestsrv.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\vmnat.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\VMware\VMware Player\vmware-authd.exe
C:\Windows\system32\vmnetdhcp.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Brenda\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uLocal Page = \blank.htm
uStart Page = hxxp://www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=0081214
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=0081214
uSearch Bar =
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {D0523BB4-21E7-11DD-9AB7-415B56D89593} - No File
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRun: [Registry Helper] "c:\program files\registry helper\RegistryHelper.Exe" /boot
uRun: [WhatPulse] c:\program files\whatpulse\WhatPulse.exe
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp /HIDEBL
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [DpAgent] c:\program files\digitalpersona\bin\dpagent.exe
mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell.exe" /mode2
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [VMware hqtray] "c:\program files\vmware\vmware player\hqtray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~1.0_0\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
LSP: c:\program files\vmware\vmware player\vsocklib.dll
DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} - hxxp://site.ebrary.com.login.ezproxy.library.ualberta.ca/lib/albertaac/support/plugins/ebraryRdr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
LSA: Notification Packages = scecli DPPWDFLT

================= FIREFOX ===================

FF - ProfilePath - c:\users\brenda\appdata\roaming\mozilla\firefox\profiles\1nyuvsv7.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.theweathernetwork.com/weather/CAAB0103
FF - component: c:\program files\digitalpersona\bin\firefoxext\components\dpffcli.dll
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20090528.001\IDSvix86.sys [2009-5-31 272432]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_f091b975\AEstSrv.exe [2008-12-13 73728]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\AtService.exe [2008-5-5 1168632]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-23 155648]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-12-26 210216]
R2 vmci;VMware vmci;c:\windows\system32\drivers\vmci.sys [2008-10-29 54960]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2008-12-13 475136]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-3-12 101936]
R3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2008-12-13 54784]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2008-12-13 203264]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-5-14 40160]
R3 NETw5v32;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 32 Bit ;c:\windows\system32\drivers\NETw5v32.sys [2008-12-13 3663360]
R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2008-12-13 144672]
R3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2008-12-13 277632]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\drivers\btwl2cap.sys [2008-12-13 29736]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-3-19 33176]

=============== Created Last 30 ================

2009-05-22 21:12 <DIR> --d----- c:\users\brenda\.jagex_cache_32
2009-05-22 12:50 <DIR> --d----- C:\.jagex_cache_32
2009-05-22 10:50 <DIR> --d----- c:\windows\RestoreSafeDeleted
2009-05-22 10:40 2 a--shrot c:\windows\winstart.bat
2009-05-22 10:38 57,556 a------- c:\windows\guard.bmp
2009-05-22 10:38 <DIR> --d----- c:\program files\Greatis
2009-05-19 12:47 56 a---h--- c:\programdata\ezsidmv.dat
2009-05-19 12:47 56 a---h--- c:\progra~2\ezsidmv.dat
2009-05-19 12:40 <DIR> --d--r-- c:\program files\Skype
2009-05-19 12:40 <DIR> --d----- c:\programdata\Skype
2009-05-15 00:21 <DIR> --d----- c:\program files\Trend Micro
2009-05-14 23:52 <DIR> --d----- c:\windows\pss
2009-05-14 13:51 <DIR> --d----- c:\users\brenda\appdata\roaming\Malwarebytes
2009-05-14 13:51 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-05-14 13:51 40,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-14 13:51 <DIR> --d----- c:\programdata\Malwarebytes
2009-05-14 13:51 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-14 13:51 <DIR> --d----- c:\progra~2\Malwarebytes
2009-05-14 00:33 <DIR> --d----- c:\programdata\SITEguard
2009-05-14 00:33 <DIR> --d----- c:\progra~2\SITEguard
2009-05-14 00:31 <DIR> --d----- c:\programdata\STOPzilla!
2009-05-14 00:31 <DIR> --d----- c:\program files\common files\iS3
2009-05-14 00:31 <DIR> --d----- c:\progra~2\STOPzilla!

==================== Find3M ====================

2009-05-22 21:50 34 a------- c:\users\brenda\jagex_runescape_preferences.dat
2009-03-16 21:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-16 21:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-16 21:38 24,064 a------- c:\windows\system32\amxread.dll
2009-03-08 05:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 05:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 05:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 05:33 109,056 a------- c:\windows\system32\iesysprep.dll
2009-03-08 05:33 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-03-08 05:33 132,608 a------- c:\windows\system32\ieUnatt.exe
2009-03-08 05:33 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-03-08 05:33 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-03-08 05:33 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-03-08 05:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 05:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 05:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 05:32 66,560 a------- c:\windows\system32\wextract.exe
2009-03-08 05:32 169,472 a------- c:\windows\system32\iexpress.exe
2009-03-08 05:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 05:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 05:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 05:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-02 22:46 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-03-02 22:46 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-03-02 22:39 183,296 a------- c:\windows\system32\sdohlp.dll
2009-03-02 22:39 551,424 a------- c:\windows\system32\rpcss.dll
2009-03-02 22:39 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-03-02 22:37 98,304 a------- c:\windows\system32\iasrecst.dll
2009-03-02 22:37 54,784 a------- c:\windows\system32\iasads.dll
2009-03-02 22:37 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-03-02 21:04 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-03-02 20:38 17,408 a------- c:\windows\system32\iashost.exe
2009-02-24 14:00 143,360 a------- c:\windows\inf\infstrng.dat
2009-02-24 14:00 86,016 a------- c:\windows\inf\infstor.dat
2009-02-24 14:00 51,200 a------- c:\windows\inf\infpub.dat
2008-12-13 20:44 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 20:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-12-13 19:25 74 ---shr-- c:\windows\CT4CET.bin

============= FINISH: 17:58:59.13 ===============


The scan said that nothing malicious was found, and I did as requested and uninstalled ViewPoint before running the scan.

Attached Files



#6 m0le

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Posted 31 May 2009 - 07:20 PM

Hi Oceletbren,

Let's secure your PC a bit.
  • Download and install an antivirus program, and make sure that you keep it updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
    Two good antivirus programs free for non-commercial home use are Avast! and Antivir
    Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
Back to the logs

MBAM is showing nothing and neither is the DDS log.

Norton may be displaying a false positive, that's something flagged as malware which isn't.

Let's see what this can tell us.

Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
Thanks :thumbup2:
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#7 Ocelotbren

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Posted 01 June 2009 - 11:19 AM

Okay, I did the Kaspersky scan and the log it gave me was actually empty...So there's nothing to post. Hmm...

Also, about securing my PC, I have Norton's anti-virus protection already.

#8 m0le

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Posted 01 June 2009 - 01:59 PM

Sorry, my mistake. I can see you have Norton... :thumbup2:

Can you post the Kaspersky scan anyway please. I have to make sure that it is actually clear. If you don't still have the log file then please rescan. :)

Also, please let me know how the PC is running.

Thanks
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#9 Ocelotbren

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Posted 01 June 2009 - 02:05 PM

Here's the Kaspersky scan:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0 REPORT
Monday, June 1, 2009
Operating System: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 1 (build 6001)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Monday, June 01, 2009 04:25:18
Records in database: 2288699
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Files scanned: 118583
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 01:17:05

No malware has been detected. The scan area is clean.

The selected area was scanned.


As far as how my computer is running, I haven't noticed any problems. I don't use this computer a whole lot, it's true, but so far nothing significant has happened... It was just that Norton supposedly found adware it couldn't remove, and that unnerved me.

#10 m0le

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Posted 01 June 2009 - 02:25 PM

Well, I'm liking the results here :)

Your log is clean. Good stuff! :thumbup2:

Let's firstly do some housekeeping

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 14.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


Please set your system to hide all hidden files.
Click Start, open My Computer, select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders.
Check: Hide file extensions for known file types
Check the Hide protected operating system files (recommended) option.
Click Yes to confirm.


Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Here's a list of ways you can avoid problems in the future:

Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Other recommended, and free, AntiSpyware programs are Spybot - Search and Destroy and Ad-Aware Personal.

Installing these programs will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Tutorials on using these programs can be found below:

Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer


That's it Ocelotbren, happy surfing!

Cheers,


m0le
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#11 Ocelotbren

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Posted 01 June 2009 - 03:41 PM

So it looks like there isn't a problem after all? Even though Norton insists that I have this Adware.OneStep... I guess it really was a false lead as you suggested?

#12 m0le

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Posted 01 June 2009 - 03:55 PM

Yes, no other tool has highlighted anything and MBAM actually targets OneStep.

You're good to go, Ocelotbren :thumbup2:
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#13 Ocelotbren

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Posted 01 June 2009 - 04:02 PM

Great, thank you for taking the time to help me out. It was much appreciated.

You and the others on this site are awesome. :thumbup2:

#14 m0le

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Posted 01 June 2009 - 04:43 PM

You're welcome Ocelotbren :thumbup2:
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#15 m0le

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Posted 06 June 2009 - 04:31 AM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :thumbup2:

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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