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Problems with puper-e virus


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9 replies to this topic

#1 MW_Jimmy

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Posted 25 June 2005 - 02:00 PM

Hello,

I've been trying for a week now to try to get rid of this and everytime I think I have Avast! pops up and tells me its still on my PC. Im still noticing slowness opening and closing on my PC and also pop-ups trying to open up (which Im still blocking using Kerio Firewall). Any help greatly appriecated.

Thanks,



Logfile of HijackThis v1.99.1
Scan saved at 19:47:47, on 25/06/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\logonui.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\SOUNDMAN.EXE
D:\Program Files\Google\Gmail Notifier\G001-1.0.24.0\gnotify.exe
D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
D:\Program Files\D-Tools\daemon.exe
D:\Program Files\Real\RealPlayer\RealPlay.exe
D:\WINDOWS\System32\RUNDLL32.EXE
D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
D:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
D:\PROGRA~2\Grisoft\AVGFRE~1\avgcc.exe
D:\PROGRA~2\Grisoft\AVGFRE~1\avgemc.exe
D:\Program Files\Tmas\Tmas.exe
D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
D:\Program Files\Alwil Software\Avast4\ashServ.exe
D:\PROGRA~2\Grisoft\AVGFRE~1\avgamsvr.exe
D:\PROGRA~2\Grisoft\AVGFRE~1\avgupsvc.exe
D:\Program Files\AVPersonal\AVWUPSRV.EXE
D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
D:\WINDOWS\System32\nvsvc32.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\Program Files\Alwil Software\Avast4\ashWebSv.exe
D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\WINDOWS\System32\wbem\wmiapsrv.exe
D:\WINDOWS\System32\wuauclt.exe
D:\WINDOWS\explorer.exe
D:\Program Files\Grisoft\AVG Free\avgwb.dat
D:\Program Files\Mozilla Firefox\firefox.exe
D:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
D:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=explorer.exe, msmsgs.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~2\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroCheck] D:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [avast!] D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SpyHunter] D:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKLM\..\Run: [AVG7_CC] D:\PROGRA~2\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] D:\PROGRA~2\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [MSConfig] D:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = D:\Program Files\Tmas\Tmas.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~2\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04044DAF-92FB-1610-CB02-546C1EEB787E} - http://216.118.71.185/1/gdnNL1865.exe
O16 - DPF: {10000000-1000-0000-1000-0000

00000000} - mhtml:file://C:\ARCHIVE.MHT!http://apperception.biz/server.exe
O16 - DPF: {11212111-2121-1311-1141-115611111222} - ms-its:mhtml:file://d: oo.mht!http://195.95.218.82/users/zoom/web/axe/x.chm::/update.exe
O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Recycled\Q330995.exe
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://C:tsk.mht!http://69.50.188.110/5/s1//q.chm::/file.exe
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - D:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - D:\PROGRA~2\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - D:\PROGRA~2\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - D:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - D:\PROGRA~2\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

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#2 OldTimer

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Posted 25 June 2005 - 10:35 PM

Hello MW_Jimmy and welcome to the BC forums. After reviewing your log I see that you are running msconfig in /auto mode which means that you may have selectively removed some items in the past from the startup procedure. This can hide malware from us when we are performing a fix, so we would like you to reenable those startup entries by doing the following:

Please click on Start, then Run, and type msconfig and then press Enter. When the window opens you should be on the General tab. Click on the Normal Startup item. Then press ok until you are out of the program. It will ask you to reboot so reboot normally.

Now please create a new Hijackthis Log and post it here as a reply. I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#3 MW_Jimmy

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Posted 26 June 2005 - 09:10 AM

Thanks for the quick reply. Heres the log now with Normal Start-Up selected:

Logfile of HijackThis v1.99.1
Scan saved at 14:57:32, on 26/06/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\SOUNDMAN.EXE
D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
D:\WINDOWS\System32\RUNDLL32.EXE
D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
D:\PROGRA~2\Grisoft\AVGFRE~1\avgcc.exe
D:\PROGRA~2\Grisoft\AVGFRE~1\avgemc.exe
D:\Program Files\Google\Gmail Notifier\G001-1.0.24.0\gnotify.exe
D:\Program Files\Real\RealPlayer\RealPlay.exe
D:\Program Files\D-Tools\daemon.exe
D:\Program Files\Tmas\Tmas.exe
D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
D:\Program Files\Alwil Software\Avast4\ashServ.exe
D:\PROGRA~2\Grisoft\AVGFRE~1\avgamsvr.exe
D:\PROGRA~2\Grisoft\AVGFRE~1\avgupsvc.exe
D:\Program Files\AVPersonal\AVWUPSRV.EXE
D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
D:\WINDOWS\System32\nvsvc32.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\Program Files\Winamp\Winamp.exe
D:\Program Files\Alwil Software\Avast4\ashWebSv.exe
D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
D:\WINDOWS\System32\wuauclt.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\WINDOWS\System32\wbem\wmiapsrv.exe
D:\WINDOWS\System32\wuauclt.exe
D:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~2\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroCheck] D:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [avast!] D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SpyHunter] D:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKLM\..\Run: [AVG7_CC] D:\PROGRA~2\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] D:\PROGRA~2\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] D:\Program Files\Google\Gmail Notifier\G001-1.0.24.0\gnotify.exe
O4 - HKLM\..\Run: [RegSvr32] D:\WINDOWS\System32\msmsgs.exe
O4 - HKLM\..\Run: [RealTray] D:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [PSGuard] D:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [IEXPLORE.EXE] D:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - HKLM\..\Run: [DAEMON Tools-1033] "D:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [Intel system tool] D:\WINDOWS\System32\hookdump.exe
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = D:\Program Files\Tmas\Tmas.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~2\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04044DAF-92FB-1610-CB02-546C1EEB787E} - http://216.118.71.185/1/gdnNL1865.exe
O16 - DPF: {10000000-1000-0000-1000-000000000000} - mhtml:file://C:\ARCHIVE.MHT!http://apperception.biz/server.exe
O16 - DPF: {11212111-2121-1311-1141-115611111222} - ms-its:mhtml:file://d: oo.mht!http://195.95.218.82/users/zoom/web/axe/x.chm::/update.exe
O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Recycled\Q330995.exe
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://C:tsk.mht!http://69.50.188.110/5/s1//q.chm::/file.exe
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - D:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - D:\PROGRA~2\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - D:\PROGRA~2\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - D:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - D:\PROGRA~2\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe


EDIT: My PC has actually been running pretty well the last few minutes for a change. However, something is definately trying to load up something in IE when I start-up my PC.

Thanks.

Edited by MW_Jimmy, 26 June 2005 - 09:48 AM.


#4 OldTimer

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Posted 26 June 2005 - 02:39 PM

Hi MW_Jimmy. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download CCleaner and install it but do not run it yet.

Step #2

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [RegSvr32] D:\WINDOWS\System32\msmsgs.exe
O4 - HKLM\..\Run: [PSGuard] D:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [IEXPLORE.EXE] D:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - HKCU\..\Run: [Intel system tool] D:\WINDOWS\System32\hookdump.exe
O16 - DPF: {04044DAF-92FB-1610-CB02-546C1EEB787E} - http://216.118.71.185/1/gdnNL1865.exe
O16 - DPF: {10000000-1000-0000-1000-000000000000} - mhtml:file://C:\ARCHIVE.MHT!http://apperception.biz/server.exe
O16 - DPF: {11212111-2121-1311-1141-115611111222} - ms-its:mhtml:file://d: oo.mht!http://195.95.218.82/users/zoom/web/axe/x.chm::/update.exe
O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Recycled\Q330995.exe
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://C:tsk.mht!http://69.50.188.110/5/s1//q.chm::/file.exe

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):D:\WINDOWS\System32\msmsgs.exe
D:\WINDOWS\System32\hookdump.exe
D:\Program Files\PSGuard\ <--folder
C:\ARCHIVE.MHT
d:\oo.mht
C:tsk.mht

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix", "clean" or "autoclean". If you have any files that cannot be disinfected or quarantined automatically then delete them manually.

Step #7

AdAware SE v1.06

Download, install, update, configure and run a scan with Ad-aware SE v1.06:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Right-click on the list and choose Select All
  • Click the Next button to finish removing the items that were found
  • When finished, REBOOT to complete the removal of what Ad-Aware SE found
Step #8

I currently see 3 anti-virus programs running onthis computer. It is not recommended to run more than 1 anti-virus application. When multiple anti-virus programs are active it can cause file access problems and if a virus is detected they can actually cancel each other out and then none of them will deal with the infection. I highly recommend keeping the one anti-virus program that you like the best and removing the other 2 to prevent any furhter problems.

Step #9

Your operating system is extremely out of date. By not keeping your OS updated you leave yourself open to many of the infections that cannot be installed on a properly updated system. I strongly recommend that you go to the Windows Update site and install Service Pack 2. Once that is done, go back to the Windows Update site and install all available Critical Updates. This will patch your system with the most current security fixes and plug all the known holes which your present system has open.

Step #10

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#5 MW_Jimmy

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Posted 26 June 2005 - 06:22 PM

Thanks. Couldn't find those files to delete and they havn't returned. One of the online scanners did bring up a file called "wininet.dll" in the System32 folder, which I couldn't delete automatically nor manually (and not in safe mode either). Heres the new Hijack this log:-

Logfile of HijackThis v1.99.1
Scan saved at 00:12:58, on 27/06/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\SOUNDMAN.EXE
D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
D:\WINDOWS\System32\RUNDLL32.EXE
D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
D:\Program Files\Google\Gmail Notifier\G001-1.0.24.0\gnotify.exe
D:\Program Files\D-Tools\daemon.exe
D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
D:\Program Files\Alwil Software\Avast4\ashServ.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
D:\WINDOWS\System32\nvsvc32.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\Program Files\Alwil Software\Avast4\ashWebSv.exe
D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\WINDOWS\System32\wuauclt.exe
D:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\2cf41f1db14bc8f414e16e1555b77108\update\update.exe
D:\WINDOWS\System32\wuauclt.exe
D:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~2\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroCheck] D:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [avast!] D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] D:\Program Files\Google\Gmail Notifier\G001-1.0.24.0\gnotify.exe
O4 - HKLM\..\Run: [RealTray] D:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DAEMON Tools-1033] "D:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~2\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - D:\PROGRA~2\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe


Cheers,

Edited by MW_Jimmy, 26 June 2005 - 06:23 PM.


#6 OldTimer

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Posted 27 June 2005 - 09:27 AM

Hi MW_Jimmy. the log looks much better but let's check out the winint.dll file. That is a valid windows file but can get infected.

Go to the Jotti's malware scan page and use the buttons at the top of the page to browse to this file(s) on your hard drive to submit for a scan:D:\WINDOWS\system32\wininet.dll
Several scanning engines will be used to check the file for any threats. Please post the results of the scans back here along iwth a new HijackThis log.

Cheers.

OT
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#7 MW_Jimmy

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Posted 27 June 2005 - 03:32 PM

The results of the scanned wininet.dll file were interesting:-

Service
Service load:
0% 100%
File: wininet.dll
Status:
INFECTED/MALWARE
MD5 80d0a9d20f3288d260252f74f12d8b04
Packers detected:
-
Scanner results
AntiVir
Found nothing
ArcaVir
Found Trojan.Oleadm.Callgate
Avast
Found nothing
AVG Antivirus
Found nothing
BitDefender
Found nothing
ClamAV
Found nothing
Dr.Web
Found Trojan.DownLoader.2636
F-Prot Antivirus
Found nothing
Fortinet
Found Nsag.A
Kaspersky Anti-Virus
Found Virus.Win32.Nsag.a
NOD32
Found Win32/Oleloa.A
Norman Virus Control
Found nothing
VBA32
Found Virus.Win32.Nsag.a


And heres another hijackthis log as requested. I really do appreicate all the help you have given so far:-

Logfile of HijackThis v1.99.1
Scan saved at 21:22:42, on 27/06/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\SOUNDMAN.EXE
D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
D:\WINDOWS\System32\RUNDLL32.EXE
D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
D:\Program Files\Google\Gmail Notifier\G001-1.0.24.0\gnotify.exe
D:\Program Files\D-Tools\daemon.exe
D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
D:\Program Files\Alwil Software\Avast4\ashServ.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
D:\WINDOWS\System32\nvsvc32.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\Program Files\Alwil Software\Avast4\ashWebSv.exe
D:\Program Files\Mozilla Firefox\firefox.exe
D:\WINDOWS\System32\wuauclt.exe
D:\WINDOWS\System32\wuauclt.exe
D:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~2\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroCheck] D:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [avast!] D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] D:\Program Files\Google\Gmail Notifier\G001-1.0.24.0\gnotify.exe
O4 - HKLM\..\Run: [RealTray] D:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DAEMON Tools-1033] "D:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~2\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - D:\PROGRA~2\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

#8 OldTimer

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Posted 27 June 2005 - 04:20 PM

Hi MW_Jimmy. Yup, it's infected. Let's replace it.

Go to the c:\windws\system32\dllcache\ folder and see if there is a wininet.dll file in it. If so, the go to the c:\windows\system32\ folder and rename the wininet.dll file to wininet.old. Reboot your machine and windows should automatically replace the old file with the correct new one. Then go back and delete the c:\windows\system32\wininet.old file.

Then, start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R3 - Default URLSearchHook is missing
Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the [b]Add Reply
button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in. Also, run the online scanner that found the bad file in the first place and make sure that it comes up clean this time.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#9 MW_Jimmy

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Posted 28 June 2005 - 02:04 PM

Hello again.

Windows replaced the wininet.dll replaced the infected file without problems allowing me to delete the old version. Also, none of the online virus scanners found it to be infected. :thumbsup:

The R3 - Default URLSearchHook start-up item has also been removed finally. I think my PC might be clean.

New hijackthis log:-

Logfile of HijackThis v1.99.1
Scan saved at 19:58:06, on 28/06/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\SOUNDMAN.EXE
D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
D:\WINDOWS\System32\RUNDLL32.EXE
D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
D:\Program Files\Google\Gmail Notifier\G001-1.0.24.0\gnotify.exe
D:\Program Files\Real\RealPlayer\RealPlay.exe
D:\Program Files\D-Tools\daemon.exe
D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
D:\Program Files\Alwil Software\Avast4\ashServ.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
D:\WINDOWS\System32\nvsvc32.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
D:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
D:\Program Files\Alwil Software\Avast4\ashWebSv.exe
D:\PROGRA~2\MOZILL~1\FIREFOX.EXE
D:\WINDOWS\System32\wuauclt.exe
D:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~2\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroCheck] D:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [avast!] D:\PROGRA~2\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] D:\Program Files\Google\Gmail Notifier\G001-1.0.24.0\gnotify.exe
O4 - HKLM\..\Run: [RealTray] D:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DAEMON Tools-1033] "D:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~2\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - D:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - D:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - D:\PROGRA~2\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

#10 OldTimer

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Posted 28 June 2005 - 03:34 PM

Hi MW_Jimmy. Yes, the log looks great. Good job! How are things running? Any further problems?

Very important! Your operating system is extremely out of date. By not keeping your OS updated you leave yourself open to many of the infections that cannot be installed on a properly updated system. I strongly recommend that you go to the Windows Update site and install Service Pack 2. Once that is done, go back to the Windows Update site and install all available Critical Updates. This will patch your system with the most current security fixes and plug all the known holes which your present system has open.

We have a couple of last steps to perform and then you're all set.

First, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
Next, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • SpywareGuard to catch and block spyware before it can execute.
  • IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.
You should also have a good firewall and a good antivirus application like the ones you are currently using. It is critical to have both a firewall and antivirus to protect your system and to keep them updated.

To keep your operating system up to date visit monthly. And to keep your system clean run these free malware scanners
weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Have a safe and happy computing day!

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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