Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Crashes after installing CIS 3.9..


  • Please log in to reply
3 replies to this topic

#1 Falu

Falu

  • Security Colleague
  • 3,001 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:01:26 AM

Posted 14 May 2009 - 02:42 PM

Did a clean install from CIS 3.9.... Following the advice I ran the scan in this process and it came up with three malware files which I agreed to remove; no idea anymore, I know...I know ..... which ones. Probably removed something important???!!!

After that I restarted my computer but it crashed again and again, as in a loop. Used the "last known good configuration"-option and it started. Than I received a message from Windows Security Center that I had no AV and Firewall installed. I clicked the CIS shortcut and it said that it was still initializing CIS, so I waited for it to end. Than it said I had to run the Diagnostic tool since something looked wrong, which I did and athan was informed that "the program" should fix my problem and should restart the computer again. The same happened as before: crashes, went through the same procedure but I ran checkdisk in between, and the computer ran again but the same errors came up. So it started again as from the beginning.

I haven't done a clean install for the second time since I hope it is possible to restore the files I deleted but I cann't figure out how, since all the logs I check within CIS are empty and I don't see a recovery option.

Any help is much appreciated.

BC AdBot (Login to Remove)

 


#2 JamesFrance

JamesFrance

  • Members
  • 278 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:France/Spain
  • Local time:07:26 AM

Posted 15 May 2009 - 03:46 AM

It does seem as if you ran into a false positive and the wrong file was deleted.

Maybe system restore to before CIS was installed would be the answer, then do a fresh install and check any files found during a scan before deleting them.

Good luck!
James

#3 Falu

Falu
  • Topic Starter

  • Security Colleague
  • 3,001 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:01:26 AM

Posted 15 May 2009 - 02:55 PM

Hi JamesFrance,

Thanks for your response.

Maybe system restore to before CIS was installed would be the answer,


Used the "last known good configuration"-option allready, so ....

Any more suggestions???

#4 JamesFrance

JamesFrance

  • Members
  • 278 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:France/Spain
  • Local time:07:26 AM

Posted 16 May 2009 - 02:39 AM

A bug has been identified within CIS (thanks to user feedback) which has been causing crashes for a few people. That has had an update now so if it is possible for you to uninstall and download a new installation program it could well solve your problem.

Maybe you could use system restore to go back to a date before you installed CIS rather than choosing last known good configuration. CIS would then be gone and you could start again.
James




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users