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SAS Fail to quarantine/delete


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#1 Padraigh

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Posted 14 May 2009 - 05:39 AM

Hi all,

If I run SAS and try to have it remove the items it finds, the desktop blinks out and the computer reboots...

Since I can't get far enough to put a log of what it finds I'm just postinga screenshot.

Also, for a while now I've been getting a lot of "Firefox encountered a problem and needed to close" messages just randomly, even if I just open it up to the firefox start page and leave it there for too long...

Any help/guidance is very very appreciated. thank you for your time.

Posted Image

and the 2nd half:

Posted Image

Once I hit "next" down goes my computer and it begins reboot.

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#2 quietman7

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Posted 14 May 2009 - 07:29 AM

Have you tried running your scans in "Safe Mode"? If not, please do so.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
  • If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
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#3 Padraigh

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Posted 14 May 2009 - 11:14 PM

Okay I did try running SAS in safe mode but that led to the same issue of Windows restarting once I attempted removal.

So I followed your direction on running MBAM, did so and am now posting the log, although, and I'm not sure if this is relevant but several error messages popped up when I allowed MBAM to restart the computer. I closed down Firefox and the the notepad document before I allowed it to restart, and I unfortunately didn't get a screenshot in time as windows restarted anyway despite the messages. the only one I could read was something like "MalwareBytes encountered a problem and had to close" hopefully that's not a big deal.

Internet's still acting kinda slow, so - and I don't wanna be a nag - is there anything else I can do? I wanna just jump back to SAS but I'd really like some direction in all this.

Here's the Log:

Malwarebytes' Anti-Malware 1.36
Database version: 2132
Windows 5.1.2600 Service Pack 3

5/14/2009 8:58:43 PM
mbam-log-2009-05-14 (20-58-43).txt

Scan type: Quick Scan
Objects scanned: 85656
Time elapsed: 2 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 9
Registry Values Infected: 4
Registry Data Items Infected: 1
Folders Infected: 2
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9f7af760-0de3-44d0-885b-d40167cfb471} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\lkoeynoe (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9f7af760-0de3-44d0-885b-d40167cfb471} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d5bf49a0-94f3-52bd-f434-3604812c8955} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d5bf49a0-94f3-52bd-f434-3604812c8955} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\gfehqtwq (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\gfehqtwq (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\gfehqtwq (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\CrucialSoft Ltd (Rogue.MSantispyware2009) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{d5bf49a0-94f3-52bd-f434-3604812c8955} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ksagi (Trojan.Agent) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\diagnostic manager (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\windows resurections (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: swnianv.dll -> Delete on reboot.

Folders Infected:
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
c:\WINDOWS\system32\ulewnfw.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\SWNianv.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\uyonaxix.dll (Trojan.Agent) -> Delete on reboot.

#4 quietman7

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Posted 15 May 2009 - 06:11 AM

Now rescan again with Malwarebytes Anti-Malware but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#5 Padraigh

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Posted 15 May 2009 - 04:35 PM

OKay here's the MBAM log from the full scan:

Malwarebytes' Anti-Malware 1.36
Database version: 2132
Windows 5.1.2600 Service Pack 3

5/15/2009 12:23:22 PM
mbam-log-2009-05-15 (12-23-22).txt

Scan type: Full Scan (C:\|)
Objects scanned: 124629
Time elapsed: 15 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\64OEN0NC\test1[1].exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\CNMD4TM5\installing_test2[1].exe (Trojan.Dropper) -> Quarantined and deleted successfully.


Internet's still running pretty damn slow, especially when loading songs. Is there anything else I can do? Also, just by the way I really don't take your help for granted, I know there's all kinds of other things you're doing with your life and I and I'm sure many others really appreciate you taking time out to help us lowly cretins. :thumbsup:

#6 quietman7

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Posted 15 May 2009 - 04:46 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
If you cannot boot into safe mode, then perform your scan in normal mode..
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#7 Padraigh

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Posted 18 May 2009 - 03:58 PM

Okay Here's the DWCI Log:

8F2ABEC4d01\SDFix\apps\Process.exe;C:\Documents and Settings\Christina\Local Settings\Application Data\Mozilla\Firefox\Profiles\7pkw7cnj.default\Cache\8F2ABEC4d01;Tool.Prockill;;
8F2ABEC4d01;C:\Documents and Settings\Christina\Local Settings\Application Data\Mozilla\Firefox\Profiles\7pkw7cnj.default\Cache;Archive contains infected objects;;
bunosuja.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Juan.85;Deleted.;
fidosoli.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Virtumod.1643;Deleted.;
hudivika.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Virtumod.1643;Deleted.;
kpmotq.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Juan.85;Deleted.;
nijetiyi.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Virtumod.1643;Deleted.;
ofionm.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Juan.85;Deleted.;
pozihibi.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Juan.85;Deleted.;
qtutoa.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Juan.85;Deleted.;
rupegivo.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Virtumod.1643;Deleted.;
sawatuka.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Virtumod.1643;Deleted.;
vidanebu.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Juan.85;Deleted.;
wuzzls.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Juan.85;Deleted.;
yalepefo.dll.vir;C:\Qoobox\Quarantine\C\WINDOWS\system32;Trojan.Juan.85;Deleted.;
Process.exe;C:\SDFix\apps;Tool.Prockill;;
187[1].exe;C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\WZ36HCWF;Trojan.DownLoad.31851;Deleted.;

tho i'm pretty sure something went a little wrong. check out this screen shot:

<a href="http://s625.photobucket.com/albums/tt333/PatrickXombie/?action=view&current=DrWebProb.jpg" target="_blank"><img src="http://i625.photobucket.com/albums/tt333/PatrickXombie/DrWebProb.jpg" border="0" alt="Photobucket"></a>

for some reason those three items would not delete, and when I hit "select all" the "cure" button would become unavailable...?

I also DL'd ATF cleaner and cleaned out everything. it was quite a lot actually. like nearly 100 MBs... it's wierd though, my internet's still not nearly as fast as it was like 6 months ago, so, i dunno, maybe spyware's not the problem? i mean. it's strange how much I'm finding, there's a lot, so... I eagerly await your ultimate wisdom.

#8 quietman7

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Posted 18 May 2009 - 04:28 PM

Looks like you used ComboFix at some point and it removed/renamed some vundo related files which Dr.Web detected during its scan. You also used SDFix. Certain embedded files that are part of legitimate programs or specialized fix tools such as SDFix may at times be detected by some anti-virus and anti-malware scanners as a "Risk Tool", "Hacking Tool", "Potentially Unwanted Program", or even "Malware" (virus/trojan) when that is not the case. This occurs for a variety of reasons to include the tool's compiler, the files it uses, registry fixes and malware strings it contains.

Such programs have legitimate uses in contexts where a Malware Removal Expert asked you to use the tool or when an authorized user/administrator has knowingly installed it. When flagged by an anti-virus or security scanner, it's because the program includes features, behavior or files that appear suspicious or it can potentially be used for malicious purposes. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others or that it was simply detected as suspicious due to the security program's Heuristic analysis engine which provides the ability to detect possible new variants of malware. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. In these cases the detection is a "False Positive".

Please download OTCleanIt.exe and save to your Desktop.
  • Connect to the Internet and double-click on the file to launch the program.
  • Click on the green CleanUp! button.
  • If you get a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the Internet, please allow the connection.
  • When it has finished, OTCleanIt will ask you to reboot so it can remove itself.
-- Note: Doing this will remove any specialized tools (including this one) downloaded and used.

my internet's still not nearly as fast as it was like 6 months ago, so, i dunno, maybe spyware's not the problem?

A slow browser is a common complaint with various causes and possible solutions. What works for one person may not work for another. If you have a lot of toolbars, BHOs and add-ons attached to Internet Explorer, you could try improving performance by disabling or removing those which are unnecessary. Sometimes Add-ons cause Internet Explorer to quit unexpectedly or not perform properly especially if it was poorly designed or was created for an earlier version of Internet Explorer. Incompatible browser extensions and add-ons can also impact system performance and cause compatibility issues such as application hangs (freezing).Many tool bars and add-ons come bundled with other software and can be removed via Add/Remove Programs from the Control Panel or Programs and Features in Vista, so start there first.
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