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Unusual window shows at startup [Moved]


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12 replies to this topic

#1 Anylopectina12

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Posted 13 May 2009 - 10:15 PM

Help me I am having a probelm with my computer. A window shows up everytime I open my computer after a removal of a malware. How to remove this?

Screenshot of the window
Posted Image

Log of Malwarebytes Anti-Malware

Malwarebytes' Anti-Malware 1.36
Database version: 2102
Windows 5.1.2600 Service Pack 3

5/10/2009 12:38:35 PM
mbam-log-2009-05-10 (12-38-35).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 164848
Time elapsed: 2 hour(s), 44 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\8CE26C\com.run (Adware.Agent) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{23kln5j0-4opm-11we-aax5-24ef1f387232} (Backdoor.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\CONFIG\S-1-5-21-1482476501-1644491937-682003330-1013 (Backdoor.IRCBot) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\8CE26C\com.run (Adware.Agent) -> Delete on reboot.
C:\CONFIG\S-1-5-21-1482476501-1644491937-682003330-1013\Desktop.ini (Backdoor.IRCBot) -> Quarantined and deleted successfully.

BC AdBot (Login to Remove)

 


#2 Orange Blossom

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Posted 13 May 2009 - 10:33 PM

As the log posted above is an MBAM log, I am moving this topic from the HiJack This forum to the Am I Infected forum. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Anylopectina12

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Posted 14 May 2009 - 02:34 AM

Please I need reply from you. I just want to remove the window from poping out.

#4 garmanma

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Posted 14 May 2009 - 06:44 PM

Update mbam and run a FULL scan
Please post the results

Then run


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Anylopectina12

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Posted 15 May 2009 - 06:59 AM

Malwarebytes' Anti-Malware 1.36
Database version: 2133
Windows 5.1.2600 Service Pack 3

5/15/2009 7:43:17 PM
mbam-log-2009-05-15 (19-43-17).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 161026
Time elapsed: 1 hour(s), 6 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I already run ATF-cleaner and installed AntiSpyware. I am having a problem putting my computer into safe mode. When I put it into safe mode it restarts. I don't run AntiSpyware yet.

#6 garmanma

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Posted 15 May 2009 - 07:44 PM

Even though safe mode is preferred, run SAS in normal mode
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 Anylopectina12

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Posted 15 May 2009 - 11:01 PM

Here's the log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/16/2009 at 11:59 AM

Application Version : 4.26.1002

Core Rules Database Version : 3896
Trace Rules Database Version: 1842

Scan type : Complete Scan
Total Scan Time : 01:16:23

Memory items scanned : 479
Memory threats detected : 0
Registry items scanned : 6265
Registry threats detected : 1
File items scanned : 73104
File threats detected : 8

Adware.Tracking Cookie
C:\Documents and Settings\user\Cookies\user@ad.ihubexpress[1].txt
C:\Documents and Settings\user\Cookies\user@fastclick[2].txt
C:\Documents and Settings\user\Cookies\user@ads.bleepingcomputer[1].txt
C:\Documents and Settings\user\Cookies\user@apmebf[2].txt
C:\Documents and Settings\user\Cookies\user@lfstmedia[2].txt
C:\Documents and Settings\user\Cookies\user@ad.yieldmanager[2].txt
C:\Documents and Settings\user\Cookies\user@zedo[1].txt

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-1960408961-515967899-725345543-1003\SOFTWARE\FunWebProducts

Trojan.Fake-Drop/Gen
C:\WINDOWS\SYSTEM32\RTCLCMG32.DLL

What to do next? The window still appear at the startup

#8 Anylopectina12

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Posted 16 May 2009 - 04:09 AM

Please reply the window still shows up

#9 garmanma

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Posted 16 May 2009 - 05:56 PM

Can you get into safe mode now?

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 Anylopectina12

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Posted 17 May 2009 - 12:46 AM

I can't still get into safe mode

Here's what shows up everytime I try to run in safemode:

------------------------------------------------------

We apologize for the inconvenience, but windows did not start successfully. A recent hardware or software change might cause this.

If your computer stopped responding, restarted unexpectedly or was automatically shut down to protect your files and folders, choose last known good configuration to revert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure or because the power or reser button was pressed, or if you aren't sure what caused the problem, choose Start windows normally.

Safe Mode
Safe Mode with Networking
Safe Mode with Prompt

Last Known Good Configuration (your most recent settings that worked)

Start Windows Normally

Use the up and Down arrow keys to move the highlight to your choice

---------------------------------------------------------------------------------

Everytime I try to choose safe mode again my computer restarts and this shows up again.

Well, can I start now scanning using Dr. Web Cureit without running into safe mode?

#11 garmanma

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Posted 17 May 2009 - 05:59 PM

I believe that your best bet is to submit a HJT log
The HJT team is very busy, so it will take time to get a response



Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 Anylopectina12

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Posted 17 May 2009 - 09:27 PM

I already posted in HijackThis Logs and Malware Removal forum. As for now, there are no replies coming. I will updated tomorrow and see whether somebody already replied.

Link:

http://www.bleepingcomputer.com/forums/t/227691/unusual-window-shows-at-startup-after-a-removal-of-malware/

#13 Orange Blossom

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Posted 17 May 2009 - 09:31 PM

Hello Anylopectina12,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Please be patient.

It may take a some time to get a response but your log will be reviewed and answered as soon as possible We work with hundreds of logs every day and have quite a backlog.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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