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Can't access laptop

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#1 nrassam


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Posted 13 May 2009 - 12:14 PM

A friend of mine last week started her laptop and discovered that she has to enter a password to login which was not the case before. She tried many passwords and failed to login. Then she asked for my help and I tried all options from the F8 menu and failed to login to the laptop. I also tried the "administrator" account without a password which started a login process and after few seconds it went back to the login prompt. I noticed at the top right corner of the screen that there is an icon for "Kaspersky Internet Security V. 7.0" and tried clicking on it with no luck. Then I used a bootable CD to access the C: and D: drives and backed up everything to an external hard drive. And because I needed the space on the external hard drive I had to copy everything again to my desktop and while copying the files a McAfee prompt appeared indicating that some files are infected with "Puper" and others are infected with "Virut.gen.a". At this point I tried booting with an XP CD and did a repair for the windows installation which went fine except finding the right driver for the Intel video adapter.
After the repair finished I had the same problem again trying to login to the system using the two available accounts on the screen (i.e. administrator and the owner user name.).
The laptop is an LG Centrino laptop and the OS is windows XP Professional.
I need your help to access this laptop because my friend already misplaced all original CDs and it could take some time until she finds them.
Many thanks in advance,


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#2 garmanma


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Posted 13 May 2009 - 08:40 PM

Unfortunately, we cannot help you bypass passwords

No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.

That said, I'm afraid it would be for naught:
Is a terrible infection nearly impossible to get rid of. It is recommended to reformat/reinstall without backing up or saving anything
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why won't my laptop work?

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