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IE "crashes" on Amazon, then TrueVector (ZoneAlarm) crashes right after


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2 replies to this topic

#1 MasterFroglicker

MasterFroglicker

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  • Local time:01:07 AM

Posted 13 May 2009 - 02:53 AM

When i go on Amazon, on many of the pages except for the Amazon home page, particularly item listings, I get this error message from Internet Explorer:
"Internet Explorer cannot display the webpage"
IE error msg

And at nearly same time, I get an error message saying
"TrueVector Service stopped working and was closed"
TrueVector Error
and then my TrueVector Service (ZoneAlarm Security Suite) restarts.

This started over a few weeks ago when a friend of mine sent me links to several items on Amazon to show me. The problem started from the very first links. I have had no problems of this kind before that day

Any help would be greatly appreciated.

Below is my DDS.txt log

DDS (Ver_09-03-16.01) - NTFSx86
Run by Thao at 18:37:54.70 on Tue 05/12/2009
Internet Explorer: 8.0.6001.18702
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3062.1520 [GMT -7:00]

AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Updated)
FW: ZoneAlarm Security Suite Firewall *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\PSIService.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\ArcSoft\Magic-i Visual Effects\uCamMonitor.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Thao\Program Files\DNA\btdna.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10b.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\ZoneLabs\vsmon.exe
C:\Windows\System32\ZoneLabs\avsys\ScanningProcess.exe
C:\Windows\System32\ZoneLabs\avsys\ScanningProcess.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Thao\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/?fr=fp-yie8
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uWindow Title = Windows Internet Explorer provided by Yahoo!
mDefault_Page_URL = hxxp://www.sony.com/vaiopeople
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Aim6]
uRun: [BitTorrent DNA] "c:\users\thao\program files\dna\btdna.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ISBMgr.exe] "c:\program files\sony\isb utility\ISBMgr.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\users\thao\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {091CDD73-1401-4643-9B9C-65B091C88685} - hxxp://www.mylinker.net/mylinker_files/modules/MyLinker.cab
DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} - hxxp://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {E1AC9563-A1E3-45B8-A5CE-5C19E34EC6AC} - hxxp://www.arirang.co.kr/AlwaysTop.cab
DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll

============= SERVICES / DRIVERS ===============

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-5-12 28544]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
R2 uCamMonitor;CamMonitor;c:\program files\arcsoft\magic-i visual effects\uCamMonitor.exe [2009-3-6 104960]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-3-13 24652]
R3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;c:\windows\system32\drivers\ArcSoftKsUFilter.sys [2009-3-6 17408]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\drivers\btwl2cap.sys [2008-4-18 28464]
R3 R5U870FLx86;R5U870 UVC Lower Filter ;c:\windows\system32\drivers\R5U870FLx86.sys [2008-4-18 73472]
R3 R5U870FUx86;R5U870 UVC Upper Filter ;c:\windows\system32\drivers\R5U870FUx86.sys [2008-4-18 43904]
R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2008-4-18 9344]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2008-4-18 818688]
S3 SOHCImp;VAIO Media plus Content Importer;c:\program files\sony\vaio media plus\SOHCImp.exe [2009-3-6 104288]
S3 SOHDms;VAIO Media plus Digital Media Server;c:\program files\sony\vaio media plus\SOHDms.exe [2009-3-6 350048]
S3 SOHDs;VAIO Media plus Device Searcher;c:\program files\sony\vaio media plus\SOHDs.exe [2009-3-6 63328]
S3 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;c:\program files\sony\vcm intelligent analyzing manager\VcmIAlzMgr.exe [2008-4-18 333088]
S3 VcmXmlIfHelper;VAIO Content Metadata XML Interface;c:\program files\common files\sony shared\vcmxml\VcmXmlIfHelper.exe [2008-4-18 87328]

=============== Created Last 30 ================

2009-05-12 01:29 28,544 a------- c:\windows\system32\drivers\pavboot.sys
2009-05-12 01:28 <DIR> --d----- c:\program files\Panda Security
2009-04-22 17:32 <DIR> --d----- c:\program files\Ask Search Assistant
2009-04-16 15:58 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-04-16 15:58 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-04-16 15:57 <DIR> --d----- c:\program files\iPod
2009-04-16 15:57 <DIR> --d----- c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-16 15:57 <DIR> --d----- c:\program files\iTunes
2009-04-16 15:57 <DIR> --d----- c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}

==================== Find3M ====================

2009-05-12 18:37 147,676,960 a--sh--- c:\windows\system32\drivers\fidbox.dat
2009-05-12 18:37 351,219 a---h--- c:\windows\system32\drivers\vsconfig.xml
2009-05-12 17:49 1,976,288 a--sh--- c:\windows\system32\drivers\fidbox.idx
2009-04-11 08:55 143,360 a------- c:\windows\inf\infstrng.dat
2009-04-11 08:55 51,200 a------- c:\windows\inf\infpub.dat
2009-04-11 08:38 86,016 a------- c:\windows\inf\infstor.dat
2009-04-01 23:41 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-31 19:22 293,528 a------- c:\windows\system32\drivers\vsdatant.sys
2009-03-31 19:20 72,584 a------- c:\windows\zllsputility.exe
2009-03-31 19:20 1,221,512 a------- c:\windows\system32\zpeng25.dll
2009-03-28 00:21 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf
2009-03-22 01:49 2,828 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-03-19 06:16 166,337 a------- c:\windows\hpoins29.dat
2009-03-16 20:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-16 20:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-16 20:38 24,064 a------- c:\windows\system32\amxread.dll
2009-03-14 09:17 665,600 a------- c:\windows\inf\drvindex.dat
2009-03-13 21:31 0 a------- c:\users\thao\appdata\roaming\wklnhst.dat
2009-03-08 04:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 04:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 04:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 04:33 109,056 a------- c:\windows\system32\iesysprep.dll
2009-03-08 04:33 109,568 a------- c:\windows\system32\PDMSetup.exe
2009-03-08 04:33 132,608 a------- c:\windows\system32\ieUnatt.exe
2009-03-08 04:33 107,520 a------- c:\windows\system32\RegisterIEPKEYs.exe
2009-03-08 04:33 107,008 a------- c:\windows\system32\SetIEInstalledDate.exe
2009-03-08 04:33 103,936 a------- c:\windows\system32\SetDepNx.exe
2009-03-08 04:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 04:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 04:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 04:32 66,560 a------- c:\windows\system32\wextract.exe
2009-03-08 04:32 169,472 a------- c:\windows\system32\iexpress.exe
2009-03-08 04:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 04:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 04:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 04:22 156,160 a------- c:\windows\system32\msls31.dll
2009-03-02 21:46 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-03-02 21:46 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-03-02 21:39 183,296 a------- c:\windows\system32\sdohlp.dll
2009-03-02 21:39 551,424 a------- c:\windows\system32\rpcss.dll
2009-03-02 21:39 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-03-02 21:37 98,304 a------- c:\windows\system32\iasrecst.dll
2009-03-02 21:37 54,784 a------- c:\windows\system32\iasads.dll
2009-03-02 21:37 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-03-02 20:04 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-03-02 19:38 17,408 a------- c:\windows\system32\iashost.exe
2009-02-24 12:34 90,112 a------- c:\windows\system32\dpl100.dll
2009-02-24 12:34 823,296 a------- c:\windows\system32\divx_xx0c.dll
2009-02-24 12:34 823,296 a------- c:\windows\system32\divx_xx07.dll
2009-02-24 12:34 815,104 a------- c:\windows\system32\divx_xx0a.dll
2009-02-24 12:34 802,816 a------- c:\windows\system32\divx_xx11.dll
2009-02-24 12:34 684,032 a------- c:\windows\system32\DivX.dll
2009-02-13 01:49 72,704 a------- c:\windows\system32\secur32.dll
2009-02-13 01:49 1,255,936 a------- c:\windows\system32\lsasrv.dll
2008-01-20 19:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 18:38:44.14 ===============

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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 27 May 2009 - 03:35 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. You can find information on A/V control HERE

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 07 June 2009 - 12:58 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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