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Blue Screen and Error loading C:\Windows\wftadfi16_080904a.dll message


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#1 SayWhat

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Posted 12 May 2009 - 03:57 PM

I have an Acer Aspire 5600 with Windows NT. Every time it boots up, I get a message: "RUNDLL - Error loading C:\Windows\wftadfi16_080904a.dll The specified module could not found". Then at random times I get the blue screen of death. I have run Symantec in normal and safe mode and have not found anything. I have tried to download some microsoft updates. It would crash every time I tried. I was then partially successful, but it would/could not install the following:

Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB959426)
Cumulative Security Update for Internet Explorer 7 for Windows XP (KB963027)
Internet Explorer 8 for Windows XP
Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86
Windows Malicious Software Removal Tool - May 2009 (KB890830)
Security Update for Microsoft PowerPoint 2003 (KB957784)
Security Update for the 2007 Microsoft Office System (KB969618)

I have been able to load Windows Defender with no negative results.

It is now to the point of crashing even if I just "leave it alone" for more than 30 minutes after it has booted.

Any help would be appreciated.

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#2 garmanma

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Posted 13 May 2009 - 07:36 PM

Welcome to BC



The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs


If it won't run long enough to scan, download Autoruns:
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
Check the programs that run at startup and see if wftadfi16_080904a is listed and check the box to disable it
Mark
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why won't my laptop work?

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#3 SayWhat

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Posted 13 May 2009 - 09:14 PM

Thanks for the assistance. Here are the results of the log:

Malwarebytes' Anti-Malware 1.36
Database version: 2127
Windows 5.1.2600 Service Pack 3

5/13/2009 5:37:44 PM
mbam-log-2009-05-13 (17-37-44).txt

Scan type: Quick Scan
Objects scanned: 109417
Time elapsed: 13 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\minyust (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\inf\svchoct.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\comsa32.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\tawisys.ini (Spyware.Pophot) -> Quarantined and deleted successfully.

#4 SayWhat

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Posted 14 May 2009 - 02:45 PM

Adding to the prior post. I'm beginning to think this may be a memory issue. I keep getting the blue screen having to reboot. I have tried Microsoft online Crash Analysis and can't get the cd to boot, but have loaded BurninTest and it tests everything fine until it gets to the RAM. On the RAM, it lasts about 2 seconds and then.....blue screen. Also, I've noticed the trend that the computer when booted will last from 15 to 20 minutes and then, blue screen. It is pretty consistent.

#5 garmanma

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Posted 14 May 2009 - 05:27 PM

To test you memory:

http://www.memtest.org/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 SayWhat

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Posted 16 May 2009 - 11:53 PM

Update: It may not be a memory issue either. I spoke to a friend and he advised removing the Acer gridview (gridvision I believe) and that appears to have cleared up the issue. I'm testing it now to make sure.

I have a follow on question. I have used Symantics/Norton and Adaware and Spybot. It was suggested I try malwarebytes and it found something the others did not. Are there certain "minimum programs" I can run to try to find things? I ran Malwarebytes on another computer (under a different post shortly) and found other things as well. Any guidance would be appreciated and thanks to garmanma for the assistance.

Thanks!

#7 garmanma

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Posted 17 May 2009 - 05:50 PM

There is no "one size fits all" scan tool. It takes a couple of different ones
Adaware has fallen behind ans really isn't recommended that much anymore
Spybot is not as good as it once was, but still can be useful
I like Malwarebytes and Superantispyware
I also use Spyware Guard and Spyware Blaster
The main thing is to have everything setup to work together, not conflicting with each other
It also depends alot on what you use for your AV

You can ask more questions in our AntiVirus, Firewall and Privacy Products and Protection Methods Forum
http://www.bleepingcomputer.com/forums/f/25/antivirus-firewall-and-privacy-products-and-protection-methods/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 SayWhat

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Posted 19 May 2009 - 09:04 AM

Thanks for the input. I'll give a shot.




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