Posted 12 May 2009 - 01:47 PM
I'm having a problem with what I believe to be the winlogon.exe file, but I'm not exactly sure if that is the only issue here. I've gotten the "unable to write memory to 0x000000" and "CRASH DUMP MEMORY" blue screen errors. I've also gotten a startup error stating, "Error starting sys32/autochk.dll." I'm writing these error messages from the best of my memory, I would write them exactly, but I haven't been able to start up normally in the last few tries. I get the home screen, but no programs work, including Internet, and even simply expanding the Start menu takes several minutes. The computer acts as though it never fully finishes starting up to give me the errors I had gotten previously, if that makes any sense. I've had to resort to booting every time in Safe Mode With Networking, which is what I'm running right now.
(I should also mention that I've also had problems with malware and spyware recently, specifically redirect viruses, and have for the most part been able to get rid of them myself. I know this isn't the spyware forum, but I just though I'd mention it in case the autochk.dll or winlogon.exe problems are related to spyware. I've tried searching about them in Google but haven't gotten much useful information.)
I've tried just about every troubleshooting tip in the forums, and have had problems with every one:
- Disk Cleanup (scan will run in Safe Mode, but the /R will not)
- Disk Defrag (will not run in regular or Safe Mode)
- System Restore (will not run in regular or Safe Mode, doesn't show Restore Points, and will not let me create new Restore Points.)
I've run Dr. Watson and received this message:
Application exception occurred:
App: \??\C:\WINDOWS\system32\winlogon.exe (pid=1028)
When: 4/1/2009 @ 21:23:12.328
Exception number: c0000005 (access violation)
This seems to be the only diagnostic program that will work. I didn't copy and paste the whole log because it's quite long and I don't want to overwhelm everyone in the first post, but I will certainly re-post the whole thing if it would be helpful.
I figure that probably the best thing would be to just reinstall Windows, but I don't have the backup disks...a long story involving this computer changing hands between family members and several cross-country moves. I'm on a Dell XPS M140 and I have the instructions to restore the factory settings using the Dell PC Restore option in F11 during startup. My files are already backed up so I'm not concerned with a fresh install.
Is this a wise thing to do if I don't have the actual backup disks? I want to just start from scratch but I'm afraid of making this problem worse. At the same time, it's obviously not a good idea to keep running this blasted computer in Safe Mode until I can save enough money to buy a better one.
Any advice would be so much appreciated! If the complete Dr. Watson log, or any other logs would be helpful let me know, I'll be glad to post them.
Thanks so much!