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Multiple iexplore.exe and svchost.exe


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#1 Pompey

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Posted 12 May 2009 - 08:58 AM

I'm not sure if this is a virus or malware or what....

I start my computer up, and after maybe 10 minutes, I can tell it starts to slow down a bit, but nothing major. But after I open firefox and have been on for a few minutes, things start to slow down a good bit. I've opened the task manager and see MULTIPLE iexplore.exe processes running..I'm talking about 10-12 of them. This is without me even starting internet explorer and no boxes are up in the foreground or background. I just upgraded to internet explorer 8 recently, so that may have something to do with it. I also have about 10-12 svchost.exe running as well. This is really taking up my memory usage. So I guess i have 2 issues:

1. How can i stop all those iexplore.exe processes from popping up

and

2. Is it ok to have all of those svchost.exe processes running, or do you think anything is wrong with this as well?


thank you in advance

Pompey

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#2 xblindx

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Posted 12 May 2009 - 03:25 PM

Multiple svchost.exe is normal. Multiple iexplore.exe isn't. It could be a sign of the Poison Ivy Rootkit, but lets see what we can find out first.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

#3 Pompey

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Posted 13 May 2009 - 11:17 AM

Malwarebytes' Anti-Malware 1.36
Database version: 2124
Windows 5.1.2600 Service Pack 2

5/13/2009 12:15:50 PM
mbam-log-2009-05-13 (12-15-50).txt

Scan type: Quick Scan
Objects scanned: 88394
Time elapsed: 7 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{e7f15ac4-e0a9-43f0-921b-70dfea621220} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\AGprotect (Malware.Trace) -> Quarantined and deleted successfully.
KHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\prnet (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\dl32 (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\K. Jones\Application Data\pidle (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\796525 (Trojan.BHO) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\9g2234wesdf3dfgjf23 (Worm.KoobFace) -> Quarantined and deleted successfully.

#4 xblindx

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Posted 13 May 2009 - 02:17 PM

Are you still having the multiple instances of iexplore.exe problem?

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


#5 Pompey

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Posted 14 May 2009 - 02:34 AM

yes there are still the multiple instances of iexplore.exe. i'm waiting for the superantispyware to finish up now...

#6 Pompey

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Posted 14 May 2009 - 06:49 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/14/2009 at 07:08 AM

Application Version : 4.26.1002

Core Rules Database Version : 3891
Trace Rules Database Version: 1839

Scan type : Complete Scan
Total Scan Time : 05:22:55

Memory items scanned : 538
Memory threats detected : 0
Registry items scanned : 6661
Registry threats detected : 2
File items scanned : 292745
File threats detected : 10

Trojan.Unknown Origin
HKLM\Software\AGProtect
HKLM\Software\AGProtect#Cfg

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\system@2o7[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@ad.yieldmanager[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@ads.pointroll[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@advertising[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@atdmt[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@atdmt[2].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@doubleclick[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@msnaccountservices.112.2o7[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@msnportal.112.2o7[1].txt
C:\WINDOWS\system32\config\systemprofile\Cookies\system@questionmarket[2].txt




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