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on start up IR pops up with a trend-micro ad to buy an expired program


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#1 skillz1964

skillz1964

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Posted 11 May 2009 - 11:53 PM

on the computer start up a IE window pops up, with an ad for trend-micro to buy a expiring program that I do not have.

I have had to restart my computer 10 times from fresh in the past two weeks, last week I had to use the two disk to start it again, I also just had to go into user accounts and create a new account because windows would only open in temporary run, and I would loose it all when i turned it off, just did the new account a little while ago, have not turned it off since, I google "cannot find local profile" and was given the directions to create a new account.

running XP
running avast
I use firefox
spybot
tried malwarebytes,
some times they find things like doubleclick, redo, faxclick, ad revolver, bluestreak.

they remove them, and next time there will be more.

I did print screen when IE opened last time,

thanks

PS< I just saw that the title is wrong I have IR instead of IE, Internet Explorer. can not figure out how to delete it or edit it???

Edited by skillz1964, 11 May 2009 - 11:59 PM.


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#2 Guest_superbird_*

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Posted 14 May 2009 - 09:46 AM

Hi,

I'm sorry for the late reply. Please do the following:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.




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