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WinXP: Bankerfox.A / Win32/Nuqel.E ??

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#1 aparret


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Posted 11 May 2009 - 10:29 PM

Hi..I need help...please?!?

I use Windows XP on my work PC. This morning everything was working fine when I got a pop up that said Spyware Protect 2009. It said my computer is being attacked by an internet virus that could be password stealing and possibly Trojan or something similar. It asked if I wanted to block the attack and when I said yes it took me to an internet advertisement for Spyware protection. This happened about every 5 minutes for a couple hours! I kept closing the popups and continuing to work. I then took a break and went on myspace and photobucket.com, then it wouldn't allow me to log onto myspace with a 'Windows Cannot Display this Webpage' notice that said the page is not safe. The next time the Spyware Protection Popup came up it said that the threat was Bankerfox.A and the next time it said the threat was Win32/Nuquel.E. Since then a Spyware Protect 2009 Demo has come up on it's own and the pop ups continue every few minutes.

From that point I could no longer get to my Remote work server.

At this point I can boot up my computer, but if I try to open ANY program it takes about 10 minutes just for the window to pop up and then it never shows anything in the window. I can't get to My Computer or the internet or any other programs. At one point I did try to delete the LimeWire shortcut and it did give a link to Add or Remove Programs. I clicked on the link and about 10 minutes later I did get there, but where it lists All programs currently installed: it was blank...no programs were listed. When I try Ctrl Alt Del, it pulls up the task list but there is nothing running.

I have tried restarting, unplugging and replugging with no luck. I tried to get to the safe mode, but pressing F8 didn't do anything. There is Symantic Antivirus installed that usually runs a scan at least everyday, but of course I don't notice when it's going.

I also get a popup from one of the start bar icons in the right bottom corner that says this:

[b]"Window Security Alert:
Windows reports that computer is infected. Antivirus software helps to protect your computer against viruses and other security threats. Click here for the scan you computer. Your system might be at risk now." (That's not mistyping...it's really that poor of grammar)

I am unable to run or post any logs because I can't get anywhere on the computer to download anything. My main concern right now is hopefully saving the pictures I have in My Pictures. :thumbsup: I'm ready with a DVD to put them (a little late..I know). I can send the computer back to work for the IT guys to blow it up and start it new, but then my photos will be gone forever...lame? Well I now know how important it is to back you sh*t up!! :flowers: Can anyone PLEASE help me????????

Thank you ,thank you, thank you! (And yes...I do donate when help is given!!)

Edited by aparret, 11 May 2009 - 11:01 PM.

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#2 Budapest


    Bleepin' Cynic

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Posted 12 May 2009 - 07:01 PM

Try this scan. You can copy it over from another computer on a CD or pen drive if you need to:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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