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Infected with Trojan, Worm And/OR Something Else


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#1 TinaG

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Posted 11 May 2009 - 08:12 PM

I don't know what I'm infected with but I can't get rid of it. Computer was slowing down a few days ago (a week at the most). Then I had IE7 and Firefox start closing spontaneously and my system rebooting on its own. Then yesterday, my AVG would not update as it normally does. It gets about half way and then it stops and says Update Failed: Access is forbidden by the server. I did my usual: scan disk, defrag, run AdAware and Spybot. It found a few things and removed them, but I still have the same issues. I tried to check my Startup programs, in case I could find something there; but I can't even access it. as soon as I click the Startup tab (after going to msconfig), the window closes by itself. Then I tried to use some online system scanners, but most of them (like BitDefender was one, and ewido is another), when I try, it closes IE7 and won't let the program scan my computer. I managed to download and scan with SUPERAntiSpyware, and it found nothing. Can't get Malwarebytes to install. I managed to get Hijack This installed, but it took 3 tries to get it to create a log. I can't get DDS to run at all. It's on my desktop, but when I click to run it, a black window appears for a second and this disappears. I also tried to do a System Restore, but no matter what date I choose, it won't restore. It tells me no changes were made on my computer.

My last successful full scan with AVG was on Sunday, May 2 and it didn't find anything major (just cookie items). So whatever I got infected with, it either happened within the past 9 days, or it just got past AVG etc. I don't see any point in running it now, since I can't get updated virus definitions anyway, so I haven't done it since this mess started. My Windows firewall was turned off for some reason. Not sure if I did this at some point and just forgot to turn it back on (dumb, I know), but it's on now. I found this out as I was checking all my settings, and a window keeps popping up, supposedly from Windows Firewall, telling me that suspicious software has been blocked by Windows Firewall. It's called Win32.Brontok, and it wants me to click a button that says Enable Protection. But for all I know that is a fake message and if I click it, it will install that worm! I even managed to find a Brontok removal tool online and I scanned my computer and it couldn't find it to remove it. So not sure if I have it. And I don't see how that window from Windows Firewall can be legit, because my firewall was still turned off when it started coming up! So I never click Enable Protection, I just x-out of the window. Should I click Enable Protection???

My system info:
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Firfefox: version 3.0.10
HijackThis version: 2.0.2
AVG version: 8.5.323; virus database verison: 270.12.22/2105

I'm attaching my HiJack This log file, which is a text document. If I could get DDS to work, I would do that as it is listed in the forum instructions. I think I've given all the necessary info. Please let me know if you need anything else. Thank you in advance for any help. This is my first virus/trojan/worm/infection issue in 11 years of using computers. Hopefully it's not the start of a regular thing. UGH!

Attached Files


Edited by TinaG, 11 May 2009 - 08:13 PM.


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#2 KoanYorel

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Posted 26 May 2009 - 06:10 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

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Posted 30 May 2009 - 04:56 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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