Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

DELF.OHS TROJAN HELP


  • Please log in to reply
13 replies to this topic

#1 farginbastitch

farginbastitch

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 11 May 2009 - 07:26 PM

I have had this problem for a week now. My Mcafee virus protection can not update, and I can't get to the website to get help there. I can get to the Mcafee forum but can not log in. So I have been following a discussion of a similar problem, and this is what I have done so far.

I am running windows xp sp2
I have spy sweeper, which has recently updated itself to include virus protection ( which is still running)
I downloaded and ran MBAM which found:

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
Files Infected:
C:\Documents and Settings\HP_Administrator.YOUR-4DACD0EA75\Start Menu\Programs\Startup\ChkDisk.lnk (Trojan.FakeAlert) -> Quarantined and deleted successfully.

I then Downloaded and ran Super Anti Spyware which basically found 552 cookies and nothing else.

Then I ran ESET which found the following:

C:\Documents and Settings\HP_Administrator\Local Settings\drtdoiq.eoc Win32/Delf.OHS trojan cleaned by deleting - quarantined
C:\Documents and Settings\HP_Administrator.YOUR-4DACD0EA75\Local Settings\Temp\Acr676.tmp PDF/Exploit.Pidief.OJS.Gen trojan cleaned by deleting - quarantined
C:\Documents and Settings\HP_Administrator.YOUR-4DACD0EA75\Local Settings\Temporary Internet Files\Content.IE5\ZQ6Y9LPH\flow[1].pdf PDF/Exploit.Pidief.OJS.Gen trojan cleaned by deleting - quarantined


My next step was going to be running Combofix, which I have already downloaded to my desktop, but have not run. I got nervous about screwing up my computer after reading the warnings. So now I don't know what to do next. McAfee still can not update, and I still can't get to the McAfee website or to microsoft, as well as a number of others. Oddly enough, I am able to get other anti-virus sites like WEBROOT and Symantec
ANY HELP WOULD BE GREATLY APPRECIATED

BC AdBot (Login to Remove)

 


#2 xblindx

xblindx

  • Banned
  • 1,923 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:42 PM

Posted 11 May 2009 - 07:45 PM

Please DO NOT run Combofix on your own.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log

#3 farginbastitch

farginbastitch
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 11 May 2009 - 09:08 PM

I ran Malwarebytes and it found more viruses. I've also included the one from 4 days ago.
MBAM log:

Malwarebytes' Anti-Malware 1.36
Database version: 2112
Windows 5.1.2600 Service Pack 2

5/11/2009 7:51:01 PM
mbam-log-2009-05-11 (19-51-01).txt

Scan type: Quick Scan
Objects scanned: 141034
Time elapsed: 27 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\HP_Administrator\Local Settings\drtdoiq.eocx (Trojan.Daonol) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\drtdoiq.eocxx (Trojan.Daonol) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator.YOUR-4DACD0EA75\Local Settings\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.



Here is the log from the may 7th

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 2

5/7/2009 10:07:24 PM
mbam-log-2009-05-07 (22-07-24).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 295048
Time elapsed: 1 hour(s), 55 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\HP_Administrator.YOUR-4DACD0EA75\Start Menu\Programs\Startup\ChkDisk.lnk (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,058 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:42 PM

Posted 11 May 2009 - 09:41 PM

Hi you may have already gotten it but we will run a few things to see what else may be here..
First tho your MBam is outdated and thismay be an indication.

Rerun MBAM like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next Run ATF and SAS:
From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 farginbastitch

farginbastitch
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 11 May 2009 - 10:07 PM

I did just update MBAM right before I ran that last scan, about an hour and a half ago. And I did it just like you just said, so do you want me to run it again?

#6 farginbastitch

farginbastitch
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 11 May 2009 - 10:46 PM

Well, I ran MBAM again anyway, here is the log. I'll do the other parts now.

Malwarebytes' Anti-Malware 1.36
Database version: 2112
Windows 5.1.2600 Service Pack 2

5/11/2009 9:44:52 PM
mbam-log-2009-05-11 (21-44-52).txt

Scan type: Quick Scan
Objects scanned: 141309
Time elapsed: 27 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 farginbastitch

farginbastitch
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 12 May 2009 - 08:52 AM

I ran ATF and SAS in safe mode, and it found another adware program. It was deleted when I rebooted. But when I went to post the log on here, there was no record of the log. On the SAS main menu the last scan date says 05/07/2009 at 10:21 PM. So I ran both programs again, in safe mode. This time there was nothing found. Before I rebooted, I checked the scan logs, and both scans were there from last night. So I saved a copy of each one to the desktop. I also checked the quarantine, and the adware was in there. After rebooting into normal mode, I have the same problem. There is no evidence of running either scan last night. Last scan still says 05/07/2009, there are no logs, not even the ones I saved to the desktop, and the only thing in Quarantine are cookies from the 7th.

I am able to browse to the Mcafee website now. And I was able to update MCafee. But when I open the control center, it is still just a blank page. But that might be an issue with Mcafee.

#8 farginbastitch

farginbastitch
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 12 May 2009 - 09:17 AM

Ok, so the mcafee control center isn't the only problem. I'm able to get to the homepage of certain websites now, but not much else. I click on links and nothing happens. I right-click and select "open in new tab" and nothing happens.

STILL LOST

#9 farginbastitch

farginbastitch
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 12 May 2009 - 12:00 PM

I rebooted into SAFE MODE and was able to retrieve the log from last nights SAS scan. Still can't figure out why it only shows up in safe mode. Anyway, here it is.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/12/2009 at 00:27 AM

Application Version : 4.26.1002

Core Rules Database Version : 3868
Trace Rules Database Version: 1816

Scan type : Complete Scan
Total Scan Time : 01:51:41

Memory items scanned : 263
Memory threats detected : 0
Registry items scanned : 5967
Registry threats detected : 0
File items scanned : 45540
File threats detected : 1

Adware.SeekSuggest
C:\SYSTEM VOLUME INFORMATION\_RESTORE{106CF321-99A3-4E3A-9103-1BD027606A99}\RP25\A0008018.DLL

#10 xblindx

xblindx

  • Banned
  • 1,923 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:42 PM

Posted 12 May 2009 - 02:34 PM

That object is located in your system restore folder.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)


#11 farginbastitch

farginbastitch
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:42 PM

Posted 12 May 2009 - 09:16 PM

Ok, I ran DR.WEB-CUREIT and it found Spy Sweeper and ComboFix. Anyway, here is the log. It may be a little difficult to read, because I had to save it in notepad. Again, everything i save to the desktop in SAFE MODE does not exist when I reboot in to NORMAL MODE. And nothing has changed, except that now my spysweeeper antivirus seems to be not running either, I'm guessing because of DR.WEB


wrconsumerservice.exe;c:\program files\webroot\webrootsecurity;Probably DLOADER.Trojan;;

ComboFix.exe/data002\32788R22FWJFW\psexec.cfexe;C:\Documents and Settings\HP_Administrator\Desktop\ComboFix.exe/data002;Program.PsExec.171;;

data002;C:\Documents and Settings\HP_Administrator\Desktop;Archive contains infected objects;;

ComboFix.exe;C:\Documents and Settings\HP_Administrator\Desktop;Container contains infected objects;;

ComboFix[1].exe/data002\32788R22FWJFW\psexec.cfexe;C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\UNS18Z0T\ComboFix[1].exe/data002;Program.PsExec.171;;

data002;C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\UNS18Z0T;Archive contains infected objects;;

ComboFix[1].exe;C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\UNS18Z0T;Container contains infected objects;;

Edited by farginbastitch, 12 May 2009 - 09:29 PM.


#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,058 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:42 PM

Posted 12 May 2009 - 10:38 PM

I would like you to un one maybe 3 more tools..So we can make headway here. Run SDFix..
Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Iulia

Iulia

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:08:42 PM

Posted 07 September 2010 - 11:07 AM

Please DO NOT run Combofix on your own.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.

  • Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

    Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

    If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..
  • Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.

~ Courtesy of boopme

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here or here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Please include the following in your reply:
MBAM log



this guy is great!!!!!!! with his help i could finally get rid of this horrible virus: Spy.Delf.OJS trojan...you're the greatest..follow his instructions carefully

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,058 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:42 PM

Posted 07 September 2010 - 02:27 PM

Hello, now you shoukd do this and see if there is anything else

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users